Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
#3382 - doesn't work on exchange 2013
the plugin can't connect to the exchange.
when i try to connect on the aws the email input is locked. the login of the exchange is diffrent from the email linked to the crm but i can't change that field, so i can't connect. there is a way to fix this? why the field is read only?
thnaks
Cam Russell
3 years ago
image example the correct value is kempergroup\lspena
3 years ago
Hi
Detected email is a primary key, it is the reason for it to be read only. But I changed the email to the value you provided. Could you re-test?
Regards, Max
3 years ago
how did you do that? for me is a read-only
3 years ago
It is read-only for customers. But can be changed by a system admin.
3 years ago
where i can change it? i can't find this configuration in the guide
3 years ago
You can not change it.
Regards, Max
3 years ago
so it doesn't work on exchange
3 years ago
I changed the email address to the one you provided. Is connection test still unsuccessful?
Regards, Denis
3 years ago
now it works! thanks!
but this has to be made for all the users?
3 years ago
Yes. For all the users where detected address differs from a user name.
Regards, Max
3 years ago
can i send you the list of user in pm in some way?
3 years ago
Sure. Send the list of users to support@grinmark.com The users should install the plugin beforehand and open it at least once.
Regards, Max