Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
#2325 - Outlook plugin not available for shared mailboxes
I can't archive mails that reside in shared mailboxes. After clicking on the plugin logo from a mail in a shared mailbox, the following alert is displayed: "Add ins are not supported in this folder"
Can the plugin be build/changed to work in shared mailboxes as asked here: - StackOverflow - Make Outlook add-ins working with Office 365 shared mailboxes And explained here: - SupportsSharedFolders element
Or is there a good workaround possible? One I can think of is: - Move email to primary mailbox - Archive it - Move email back to where it was found But that's a bit time consuming
Cam Russell
5 years ago
Thanks for researching the options. Shared mailboxes are not supported as Microsoft does not want to load add-ins there. We have this feature request in the backlog. but there is no plan to implement it any time soon as current possibilities are too ad-hoc.
Regards, Max