Outlook 365 and SuiteCRM Integration

Hi Bernard,

The process is described in the docs https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm Notice that the procedure is a bit different for single and multi-user license.

Regards, Mac

Hi Mac, Thanks for your response.

I think I may be trying to link the wrong product here.

I have a Microsoft 365 Business Basic subscription.

When I open the Outlook app I see the first image as attached.

The image I get is not the same as the single user instruction shows:

https://store.suitecrm.com/assets/img/addonassets/grinmark-outlook-365-addin-for-suitecrm/sugarcrm-outlook-manage-apps.png

Please advise where I am going wrong her.

Much appreciated Bernard

Hi Bernard,

Do you open desktop Outlook app or Outlook Web in a browser?

Regards, Max

Any feedback?

Hi Bernard,

Try instructions on this page to reach the installation screen: https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/installing-office-add-ins-to-your-mailbox

We also noticed that installation from URL may not work. If this is the case - download the file locally and choose Install from File option. http://www.grinmark.com/download/RibbonOutlookPluginSuiteCRM.xml

Regards, Max

Hi Max, Thank you, that information was very helpful, however the install part failed for the URL and the Install from File option also.

I was able to find the Addins function and proceeded from there.

I was able to Select TextMiner from the available add-ins and that installed ok.

I tried installing from URL for both options with failures on both.

I tracked the process I followed and can send a pdf of the steps I took for you to review.

I cannot see any place to upload a pdf here?

I tried installing from file and received the following error:

This app can't be installed. The manifest XML file isn't valid. '<', hexadecimal value 0x3C, is an invalid attribute character. Line 7, position 28..

This is the error line SuiteCRM"/>

and again on line 84 SuiteCRM"/>

I removed the 2 sets of "<>" and the install; from file completed.

Cheers Bernard

HI Mark, I have found the GrinMark Office365-SuiteCRM connection in Outlook, I have managed to get the License key and SuiteCRM logins connecting but I am having trouble getting the connection to Office365 connected.

This is the error message: Connection Failed

AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000002-0000-0ff1-ce00-000000000000'. Trace ID: 84998947-0380-4a03-be7c-3b3859434400 Correlation ID: c0f5fc90-d90c-4570-ae64-a78b9a0f8498 Timestamp: 2022-02-09 03:40:30Z

It is obvious the issue is with multi-factor authentication. When I login to Office365 I also provide a code from Authenticator. How is this handles with the GrinMark.app login?

Thank you for your assistance.

Cheers Bernard

Hi Bernard,

The plugin does not work with multi-factor auth. You may configure the exception https://www.theictguy.co.uk/using-conditional-access-to-not-require-mfa-inside-your-trusted-named-locations/

The IP of the plugin server is 144.76.117.213 (cloud.grinmark.com).

Btw, you may send the PDF with screenshots you have to support@grinmark.com

Regards, Max

Hi Bernard,

The error happens on CRM side. There must be something in suitecrm.log.

Regards, Max