by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.

Cancel at any time!
Free Trial

#1328 - demo key does not valdate

Closed Installation created by netops1 5 months ago

Hi My demo key of b26e3f17c4c25fbfa1d144fd8914b40c does not add any users.

  1. GrinMark member avatar

    GrinMark Provider

    5 months ago

    Hi,

    Could you please elaborate on "does not add any users"?

    Regards,
    Denis

  2. netops1 member avatar

    netops1

    5 months ago

    Validating... just seems to time out and Available Licenses: 0

  3. GrinMark member avatar

    GrinMark Provider

    5 months ago

    Could you try this link in a browser?
    https://store.suitecrm.com/api/v1/key/validate?public_key=f8c0fbc494684839046e7bd003613eaa&key=b26e3f17c4c25fbfa1d144fd8914b40c

    Regards,
    Denis

  4. netops1 member avatar

    netops1

    5 months ago

    It's works in the web from my desktop but the server needs an outbound web proxy. Proxy is set in suitcrm.
    I can wget https://store.suitecrm.com/api/v1/key/validate?public_key=f8c0fbc494684839046e7bd003613eaa&key=b26e3f17c4c25fbfa1d144fd8914b40c and get an ERROR 400
    suitcrm log shows
    SugarOutfitters_API::call(): Unable to validate license. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.

    • GrinMark member avatar

      GrinMark Provider

      5 months ago

      Here is what I've got from the store guys: you need to make an exception for outgoing connections to sugaroutfitters.com on port 443.

      Regards,
      Denis

    • jason member avatar

      Jason

      5 months ago

      Hi all,

      Sorry, be sure it is for store.suitecrm.com on port 443.

      Thanks,
      Jason Eggers
      The SuiteCRM Store

  5. netops1 member avatar

    netops1

    5 months ago

    The system can get to store.suitecrm.com with an http_proxy on outbound and the Proxy Settings in suitcrm config are set.

    Does this plugin not work with outbound proxy?

    • jason member avatar

      Jason

      5 months ago

      I see your license validations coming through. Is it showing as not validated in SuiteCRM still? If so, then it's not getting the response correctly from the request. If it is validating then the sync with Outlook is where it would be having connection issues.

  6. netops1 member avatar

    netops1

    5 months ago

    Available Licenses:     0
    and It does not save the enabled state.

    I have 2 systems prod and dev I can try to move dev to a place where it does not need an outbound Proxy but I have other things on the system that does work with proxy. Also the system is behind an reverse proxy

    I can't get to the point to test outlook.

    • jason member avatar

      Jason

      5 months ago

      That helps. I believe it is failing when saving the key to the config_override.php file in your root SuiteCRM directory. Can you make this temporarily writeable and then validate the key again?

  7. netops1 member avatar

    netops1

    5 months ago

    config_override.php is 777 and selinux is in permissive mode still fails.
    I see this in the log
    Thu Aug 9 11:51:36 2018 [25481][64871cd7-09f4-0fb3-8ed8-5b35347f901c][FATAL] OutfittersLicense::doValidate() failed: Array
    (
        [success] =>
        [result] => Key could not be found locally. Please go to the license configuration tool and enter your key.
    )
    and
    Thu Aug 9 12:10:29 2018 [25481][64871cd7-09f4-0fb3-8ed8-5b35347f901c][FATAL] OutfittersLicense::doValidate() failed: Array
    (
        [success] =>
        [result] => SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
    )

    • jason member avatar

      Jason

      5 months ago

      Thanks. We're looking into it more and will follow up as soon as possible.

  8. GrinMark member avatar

    GrinMark Provider

    5 months ago

    Could you try this module with proxy support?
    https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync1.9.5.zip

  9. netops1 member avatar

    netops1

    5 months ago

    That fixed it thanks.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating