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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #5310 No funciona - Se ejecutan los programadores pero falla. no actualiza los registros | gabriel1 | Closed | Bug? |
| #5309 No funciona - no se ejecuta | gabriel1 | Closed | Bug? |
| #5120 Issue with Document Integration - RT GSync Plugin - I recently purchased the RT GSync: Google Apps Integration plugin for SuiteCRM. I have been working | fborgo | Closed | Installation |
| #5112 License will not validate on my cloud install - Hello, I have an instance of SuiteCRM running on https://greenfields.suiteondemand.com/ I t | ray2 | Closed | Installation |
| #4869 Rt Gsync dies not sync - installed successfully but does not sync Thanks | gabriel1 | Closed | Bug? |
| #4801 CRM Users - I saw that some customizations that are possible on your documentation. Is adding tasks to project | dwaynecasey | Closed | General Question |
| #4602 request support to configure - I have installed RTGsync and request support to configure the application | gabriel1 | Closed | Bug? |
| #4437 Install error - I receive this error message when installing: Parse error: syntax error, unexpected '?' in /var/www | ariellecenin | Closed | Installation |
| #4154 Email - I do not understand how you can store mails in the CRM , is posssbile? how? Regards | nehos | Closed | Feature |
| #4086 after uploading and activating module -> blank page - I'm not the first one to have experienced this but after uploading and activating the module I get a | bidouilleur | Closed | Bug? |
| #3983 Please Cancel the licence on this Module - Hi, Please cancel the licence on this module I purchased. A. The features of the module are not | email1 | Closed | Bug? |
| #3960 License doesn't validate again - Hi, I am trying this again, but will now submit the issue. The license does not validate - valid | matt2 | Closed | Bug? |
| #3907 I can't uninstall the add-on - I When I try to uninstall the add-on pops up this information "ncluding: cache/upgrades/temp/nn0 | L&F Group Sp. z o.o. | Closed | Bug? |
| #3852 is it possible to check in SuiteCRM if a contact has opened or clicked on a link in a Gmail that was sent to him when the plugin is installed? - Ideally, not only do we want to track what messages were sent per contact but also if the contact op | paologutierrez | Closed | Feature |
| #3846 Not Syncing - I had to "start over" on my suite crm system and attempted to move the RT GSync to my new system. I | kevinmitchell1 | Closed | Installation |
| #3801 Unable to install module - Hello there, I tried to follow instructions for uploading Google Apps Integration module and I wa | kristina0088 | Closed | Installation |
| #3793 error de validacion - falla en la validacion aparece cantidad de usuarios 0 | gabriel1 | Closed | Bug? |
| #3766 No se puede validar da error - Da error al cargar el codigo de validacion, aparece un mensaje de error en una ventana emergente. | gabriel1 | Closed | Installation |
| #3765 No se pueden cargar las credenciales. da error - Da error al cargar las credenciales. aperece un mensaje de error en una ventana emergente. El naveg | gabriel1 | Closed | Bug? |
| #3761 Mapping Fields between SuiteCRm and Google - The synchronization between SuiteCrm and Google is working, but unfortunately they do not pass me fi | escorpion241075 | Closed | Feature |
| #3286 Google Oauth error - I'm getting an authorization error and needed it corrected. Error 400: admin_policy_enforced Acc | madskittles | Closed | Bug? |
| #3164 Don't sync calendar from SuiteCRM - Hi. I am trying to synchronize SuiteCRM calendar (meetings) with Google calendar but it doesn't wor | jgarcia | Closed | Bug? |
| #2962 Installation instructions missing - Installation instructions are not accessible. | craig1 | Closed | General Question |
| #2862 The GSync Preferences "Activate" doesn't work - ![RT-GSync-Pref-Activate-Error.png](https://store.suitecrm.com/assets/img/support/gmail-sync/24bc479 | matt2 | Closed | Bug? |
| #2727 Nothing seems to be syncing, even though everything setup OK. - I'm not sure if I did everything right, but it *seemed* like all went according to the install instr | anthony2 | Closed | Installation |
| #2698 The zip file is missing a manifest.php file. Cannot proceed. - "The zip file is missing a manifest.php file. Cannot proceed." Using RT GSync_Suite7_4.3_Yearly.z | francispilon | Closed | Installation |
| #2495 Synchronisation not working - Synchronisation not working Each time we save the profile we have the popup google-RT Gsync an | cedric | Closed | Installation |
| #2491 Task synchronization not working properly - Hi, when synchronizing a task to/from SuiteCRM/Google, the hour is lost. Examples: - I create a t | louiselalonde | Closed | Bug? |
| #2447 Cant manage to download the file from suitstore - Hi Guys The system opened a new account for me under isaa@ayyeka.com couldnt log in for hours t | Isaacsachs | Closed | Installation |
| #2440 Cannot Sync Google Account - Nothing sync. Tested with two ways: - From SuiteCRM to Google - From Google to SuiteCRM .... | PatrickLacroix | Closed | Bug? |
| #2302 Selective sync - "Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and SuiteCRM" | DevinCurrie | Closed | General Question |
| #2222 Class not found error - This is the same case as [#2215](https://store.suitecrm.com/support/gmail-sync/2215 ) . The server | support12 | Closed | Bug? |
| #2215 Installing the module then entering the gmail id made the whole suite crm instance crash - Running 7.11.8. Installed the module. Did the repair and quick fix. Then validated the key. selected | tuongvinguyendang | Closed | Bug? |
| #2132 The error message of cron - When I execute cron job manually, I got the error message as below: PHP Notice: Undefined variab | wangyijun19 | Closed | Bug? |
| #2131 Contacts Sync Issue - After installation and execution of schedule, some of the contacts in Gmail and some of the meeting | wangyijun19 | Closed | Bug? |
| #2128 Not syncing - Hi I installed it and added cronjob. We followed the step in FAQ as well All seems to be set up cor | kent | Closed | Bug? |
| #1925 Subsequent sync does not work - Hi, during my first synchronization, everything was synchronized from my Google calendar to suitecrm | louiselalonde | Closed | Bug? |
| #1878 Gmail ID RT GSync: Google Apps Integration - I get to step 4 in the installation and the Gmail ID field is missing under user profile. | dave2 | Closed | Installation |
| #1858 no contact synced for big database - I wrote you many email but still no answer. Please give me some feedback. | lrealdon | Closed | Bug? |
| #1834 1 user no synch - Hello I have 2 users This evening 1/2 don't work ! the synch don't work. the appointment in goog | jmouton | Closed | Bug? |
| #1808 ADD ON Gmail - Hello, I think I have everything installed and when I indicated my Google ID, there is a popup that | phd | Closed | Installation |
| #1787 Tag Sync - Is it possible to Sync tags between suitecrm and gmail? we are using TagMe plugin and we'd like t | lrealdon | Closed | Feature |
| #1737 Install Failed - ZIP Error(0): Status(9): Arhive(upload://RTGSync_Suite7_v3.7.2_Yearly.zip): Directory(/var/www/suite | pcwizrd | Closed | Bug? |
| #1703 Installation Error - I used the administrator account to install the GSync plugin in the module loader, which has been su | lindali | Closed | Bug? |
| #1597 In preferences for one user it say Job is not created yet in the lower right hand corner. - Calendar is sycning but emails are not archiving. - Hello, I am on trial of your software any only using it with two users right now as we test functio | stanleyparker | Closed | Bug? |
| #1545 Trying to install module into SuiteCRM - When I go to the module uploader I pick the module I want to upload which is RTGSync_Suite7_v3.7.2 a | tlewis | Closed | Bug? |
| #1294 RT GSync Preferences not working - Hello Support, We have recently purchased your product for our Suitecrm version:7.8.2 Sugar Ve | Kanhaiya | Closed | Bug? |
| #1260 Gmail Password not available after installing - Hello guys; I´ve been testing your solutions in order to stablish a sync process between my Suit | amedinaban18 | Closed | Installation |
| #1223 Google Disabled Ability to Login with Gmail from Suite - Hi, When I try to authenticate the a gmail from the module. This issue keep occurring. | CRM Ninjas | Closed | Bug? |
| #913 Bug with logging calls - I have just upgraded SuiteCRM to the latest version and have installed this app, but users cannot lo | adamcripps | Closed | Bug? |
| #907 I started a trial and this version is not compatible with our version - I would like to cancel and don't understand how - How to cancel? | oren | Closed | Bug? |
| #857 Key does not work - 0cd3e639b3de5dd1ebcc8c7ba664c12c . This is the only Key I have and does not work with 3.71 down? | Joseph2 | Closed | Bug? |
| #813 Error when trying to validate licence key - Getting 'Failed' error when I try to validate the key. SuiteCRM Version 7.8.2 RT GSync Version 3 | markb | Closed | Bug? |
| #812 Stop payment recurring monthly. - what is the process to stop the automatic payment deduction which is occuring monthly. i want to st | deepikakesarwani | Closed | General Question |
| #810 Upload Issue - I get an error when I upload the zip package ZIP Error(0): Status(9): Arhive(upload://rtgsync-RT_ | Joseph2 | Closed | Bug? |
| #807 Validate key - I can validate the key code. I have message error when i try to validate | jasm | Closed | Bug? |
| #787 successfully install rt gsync . But unable to validate the key - Hi , I am able to install the rt gsync module but when I enter the license key and hit the valida | AmanCis | Closed | Installation |
| #779 Installation Issues - Your documentation is not correct for the installation. ![Verified-pre-install.JPG](https://store | johnsparks50 | Closed | Bug? |
| #694 Sync Calendar - I have 5 calendars on my Gmail Account but I can see only the default one on my suitecrm. Why? | sbonaldo | Closed | Bug? |
| #657 Filter Contact to Sync - Can I decide which contacts to sync with a field? | sbonaldo | Closed | Feature |
| #492 no cronjob installation - you promised to install the cronjob on Monday, but nothing happened. I am not satisfied with your "s | tburmeister | Closed | Installation |
| #487 ADMINISTRATOR HAS DISABLED GSYNC FOR THIS USER, CONTACT ADMINISTRATOR TO ENABLE IT. - Dear team, it looks as i have the same issue as https://www.sugaroutfitters.com/support/gmail-sync/ | info27 | Closed | Bug? |
| #357 Issue trying to License / Add Users - I have installed the module, when I put the key it validates and where it should be the user selecti | nick1 | Closed | Installation |
| #340 New Install > Cannot Edit Layout - Good Afternoon. I was able to make it up to item 8 of the installation guide. I followed the instruc | Walt | Closed | Installation |
| #336 Validation fail - I hit validate and there was no redirect. | support4 | Closed | Installation |
| #321 What ports and/or IP addresses need to be open on the suiteCRM server for GSync to work? - I've had trouble getting GSync to work, and I think it may be from ports and/or IP firewall restrict | 1reason | Closed | General Question |
| #232 Failure in installation - Hi! I cannot work with RT GSync. After installing and validating the licence key, there happens - no | thomas1 | Closed | Bug? |
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"we have installed the instance with the invaluable help of support who have been attentive to our requirements. works great on versions 7.13.2 and 8...." - gabriel1
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