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#2215 - Installing the module then entering the gmail id made the whole suite crm instance crash

Closed Bug? created by tuongvinguyendang 5 months ago

Running 7.11.8. Installed the module. Did the repair and quick fix. Then validated the key. selected users. Went back to profile, added a gsuite id and then I was redirected to a blank page, and my whole suite CRM instance crashed. No way to recover easily, so thankfully, I made a snapshot of my instance before trying out this plugin. Any insight on what happened?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi,

    We apologize for the inconvenience caused.

    Can you please let us know about the details of your system at support@rolustech.com so we can diagnose and resolve this issue for you urgently.

    Thanks,
    Rolustech Support
    support@rolustech.com
    www.rolustech.com

    • tuongvinguyendang member avatar

      tuongvinguyendang

      5 months ago

      Hi, I was using
      PHP 7.2
      Apache server
      Ubuntu 18.03.3 LTS x64
      SuiteCRM 7.11.8
      MariaDB

      Vi

  2. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi,

    Thank you for providing us the information. We have emailed you personally asking for instance credentials and SSH access. Can you please reply to that so we can diagnose this issue for you?

    Thanks,
    Rolustech Support
    support@rolustech.com
    www.rolustech.com

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi there,

    This issue has been resolved in our latest release (4.1.1 Beta). Kindly download and install the latest release of RT GSync.

    Thanks,
    Rolustech Support
    support@rolustech.com
    www.rolustech.com

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