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#2131 - Contacts Sync Issue

Open Bug? created by wangyijun19 7 months ago

After installation and execution of schedule, some of the contacts in Gmail and some of the meeting in Gmail have been synced to suitecrm successfully. But the thing is I created two more contacts in Gmail side, the sync to suitecrm failed. In Gmail side, I can see the message saying the operation is successful. In RT GSync Preference page in suitecrm side, there is a message in the left bottom saying Job is not created yet. When I checked the option Contacts Sync Google To Sugar, I found that I couldn't save.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 months ago

    Hi,

    We have received both of your requests. Once you share the credentials, we will analyze and resolve the issue.

    Feel free to ask any questions that you might have.

    Regards,
    Rolustech Support
    support@rolustech.com

    • wangyijun19 member avatar

      wangyijun19

      6 months ago

      Hi, Thank you for your response. And can I ask that what do you mean by credentials? And how I send it to you.

      thank you

      Charles

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 months ago

    Sure, Charles. By credentials, we mean your SuiteCRM link, username, and password. We will use these to log in to the system, reproduce the issue, and then resolve it.

    You can send us the link, username, and password on support@rolustech.com.

    Feel free to ask any questions that you might have.

    Regards,
    Rolustech Support
    support@rolustech.com
    www.rolustech.com

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