by Rolustech

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#3846 - Not Syncing

Closed Installation created by kevinmitchell1 2 years ago

I had to "start over" on my suite crm system and attempted to move the RT GSync to my new system. It operated fine under the original system but will not sync on the new. I've reviewed the documentation and followed everything as directed.
Would appreciate some help getting this operational.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    2 years ago

    Hi Kevin,

    Thanks for sharing your query with us.

    Let us look into this and get back to you. In the meantime, please let us know which SuiteCRM version are you using?

    Regards, Team Rolustech

    • kevinmitchell1 member avatar

      kevinmitchell1

      2 years ago

      Looks like this is the Version - 7.11.20 taken from the about page. Thanks,

  2. rtdynamic member avatar

    RT Dynamic

    2 years ago

    Thanks, Kevin. Please let us get back to you.

    Regards, Team Rolustech

  3. rolustech member avatar

    Rolustech Provider Affiliate

    2 years ago

    Hi Kevin,

    Sorry for the delay.

    We have analyzed the issue however, everything seems to be fine. Please share your instance credentials with us.

    We need to check the configurations like if the schedulers are running or not.

    You can send the credentials at support@rolustech.com.

    Regards, Team Rolustech.

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