Please click on check again to see if it appears. If you still don't see it, please email us at product.support@rtdynamic.net and we can figure it out in detail, or arrange a call if needed. Thanks.
Hi,
If you are seeing a green check mark next to all the major dependencies, including "File required in OAuth is created successfully", then everything is set up and good to go. You should be able to start using the Gmail add-on with your SuiteCRM now.
Please see the user manual for complete usage details. If you have any other questions or concerns, feel free to reach out. Thanks.
Our plugin works with Gmail, meaning you can download the add-on which accompanies the SuiteCRM plugin from Google Workspace Marketplace, but the login details required are the same as your CRM credentials. To use the add-on, you will need to provide:
Your CRM URL (add /legacy at the end if you're using SuiteCRM 8 or higher)
CRM Username
CRM Password
Please feel free to let us know if you have any more questions or would like a demo for CRM Assistant for Gmail!
Thank you for reaching out. Please share your order number so we can verify your purchase.
To debug the issue, kindly clear your browser cache, and then go to Admin - Repair and run Quick Repair and Rebuild as well as Rebuild JS Grouping Files.
Recheck the Major Dependencies and if there is a cross mark next to it, kindly email us at product.support@rtdynamic.com with your SuiteCRM version so we can guide you in detail.
Thank you for providing us with the information. We would like to schedule a call to go over the issue with you. Or, if it suits you, please provide us with backend access to your CRM, and we can look into it for you.
In the meantime, please check that the permissions on your CRM are correct. Please see this link for details.
