• Error on Gmail

  Support October 18th, 2023 @ 11:49 am
  

  Hey Quentin,

  We apologize for the inconvenience. When typing the URL for your SuiteCRM instance on the Add-on, try adding "/legacy" at the end of the URL.

  In case the issue persists, please don't hesitate to reach out to us directly at product.support@rtdynamic.com so that we can assist you more effectively.

  Thank you for your patience.

  Regards,

  RT Dynamic

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• Error on Gmail

  Support October 18th, 2023 @ 10:22 am
  

  Hi Quentin,

  Thanks for reaching out.

  Have you enabled users from your SuiteCRM before connecting the Add-on? If not, please do so, as mentioned in the Installation Guide Step 7. It should fix this issue.

  Regards,

  RT Dynamic

  View Comment
  
  
• Not working on SuiteCRM8.0

  Support September 14th, 2023 @ 5:36 am
  

  Hey Rodrigo,

  At the moment, Space Blue Theme is only compatible with SuiteCRM versions 7.0.0 to 7.14.0. Unfortunately, It cannot be customized to run on SuiteCRM 8 at the moment.

  For more queries you can reach out at info@rtdynamic.com

  View Comment
  
  
• Wild berries

  Support July 21st, 2023 @ 5:32 am
  

  Alex,

  Sure, please see below the link again:

  https://community.suitecrm.com/t/default-permissions-for-suitecrm/11826/2

  View Comment
  
  
• Wild berries

  Support July 18th, 2023 @ 9:56 am
  

  Alex,

  Please set recommended permissions that SuiteCRM mentioned in this link (https://community.suitecrm.com/t/default-permissions-for-suitecrm/11826/2.)

  View Comment
  
  
• Wild berries

  Support July 18th, 2023 @ 9:55 am
  

  Link

  View Comment
  
  
• Wild berries

  Support July 18th, 2023 @ 5:00 am
  

  Hey Alex,

  If the theme is not appearing, please validate the license key first from Admin -> Wild Berries.

  Once verified, please go to Theme section under Admin page again, and select your Wild Berries theme from the list as default and unchecked/unselect the SuiteP theme.

  Let us know if you have any other questions.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Wild berries

  Support July 17th, 2023 @ 5:56 am
  

  Alex,

  Thank you for your patience.

  Can you please address the following:

  1. Which PHP version are you using?
  2. Does your SuiteCRM have other customizations related to themes/views or its the latest fresh SuiteCRM 7.13?

  We would like to make a suggestion to clear your browser's cache, repair and rebuild the SuiteCRM.

  Alternatively, we can schedule a call with you to check the issue in a single go. Let us know if that works for you.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Wild berries

  Support July 17th, 2023 @ 5:16 am
  

  Hi Alex,

  Thanks for reaching out to us and sharing your concern.

  Please let us look into it and get back to you.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• We could not get this to work properly on our system

  Support June 5th, 2023 @ 6:25 am
  

  Hey Scott,

  Thanks for getting in touch with us.

  Can you please share the issues that you faced while using our Add-on. We will make sure that we resolve them for you.

  In the meantime, we have shared your Member Order URL over email with you. You can manage your order directly from there.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• This does not work and I have been in touch with RT Dynamic - Please cancel this free trial

  Support June 5th, 2023 @ 6:23 am
  

  Hey Scott,

  Thanks for getting in touch with us.

  Just wanted to let you know that we are working on the optimal approach for implementing your requested change and will be getting back to you.

  In the meantime, we have shared your Member Order URL over email with you. You can manage your order directly from there.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• What version?

  Support February 3rd, 2023 @ 6:33 am
  

  Hi There,

  Thanks for showing your interest in your Add-on, RT PandaDoc.

  We would like you to know that we still have to test our Addon on SuiteCRM version 8.2.

  However, a probable answer is that it will not work because SuiteCRM 8 still has not provided the customized views in their Extension framework.

  We are conducting a test again and will get back to you with a confirmation on this.

  Thank you for your patience in advance.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• is you them accessible for screen readers

  Support February 1st, 2023 @ 9:06 am
  

  Hi There,

  Thanks for getting in touch with us.

  We are glad to know that you are interested in our custom theme. We would like you to know that our theme is compatible with SuiteCRM 7.13.x version.

  Feel free to let us know if you have any questions or else begin your FREE 30-day trial period right away!

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Upload/Install

  Support January 13th, 2023 @ 6:31 am
  

  Hi There,

  Thanks for reaching out to us!

  The packages that we have uploaded to Suite Store are compatible with SuiteCRM only. If you want a package for SugarCRM, you will have to download it from SugarOutfitters.

  Let us know if you have any questions.

  Regards,

  Team Rolustech.

  View Comment
  
  
• Functionality to Send via Lead

  Support November 4th, 2022 @ 7:31 am
  

  Hi Shoaib,

  Thank you for your patience.

  We just wanted to let you know that PandaDoc templates can now be sent via Leads module. The updated package is available on Suite Store now.

  You can download the updated package and start using this functionality.

  Let us know if there is anything else that we can help you with.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Authentication Error

  Support October 25th, 2022 @ 10:03 am
  

  Hi Shaib,

  Thanks for sharing your feedback with us.

  We can schedule a call for anytime Today (25th Oct). Feel free to share your availability with us and we will set up the meeting.

  Regards, Team RT Dynamic

  View Comment
  
  
• Authentication Error

  Support October 12th, 2022 @ 9:39 am
  

  Hi Shoaib,

  Thank you for your patience.

  When you authenticate PandaDoc, you should receive a pop-up message on your screen saying that authentication has been successful. If you already authenticated once, and try it again, you should receive a message saying you're already authenticated. If you are having trouble, Click the reset button next to the authenticate button, and try again. If the issue still persists, we can assist you over a call to see where the issue is.

  Secondly, the current version of the plugin only supports the default fields in the Contract module. The line items are a separate module that appear as related fields in Contracts. As such, currently they cannot be mapped to a PandaDoc template. Can you please let us know your use case, so we can guide you on how PandaDoc can meet your needs? Please feel free to reply to this email.

  We are working on a new release for PandaDoc that will support modules other than Contracts to map fields to a PandaDoc module, which we hope will also meet your needs better. It will be out soon.

  Please feel free to reach out if you have any other queries as well.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Authentication Error

  Support October 12th, 2022 @ 6:10 am
  

  Hi Shoaib,

  Thanks for sharing your queries with us.

  Please let us look into them and get back to you.

  Regards,

  Team RT Dynamic.

  View Comment
  
  
• Functionality to Send via Lead

  Support October 5th, 2022 @ 6:18 am
  

  Hi Shoaib,

  Thanks for sharing your query with us.

  The current release that we have does not offer this functionality. However, we are in the process of developing our new release which will enable you to send documents through custom modules.

  We will notify you over email as soon as the new version of RT PandaDoc is released.

  Feel free to let us know if you have any questions.

  Regards,

  Team RT Dynamic.

  View Comment
  
  

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