• Space Blue Theme is not working on SuiteCRM 8.5.1

  Support June 12th, 2024 @ 7:31 am
  

  Hey there!

  Thank you for reaching out.

  Our theme is not compatible with SuiteCRM 8.5. It is only compatible up to 7.14.3 as mentioned here.

  Best regards,

  Team RT Dynamic

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• It doesn't work

  Support January 31st, 2024 @ 8:00 am
  

  Hey,

  We're just checking in to see if the issue has been resolved. Please let us know.

  Regards,

  RT Dynamic

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• Error on install

  Support January 30th, 2024 @ 9:14 am
  

  Please email us at product.support@rtdynamic.com for the credentials.

  Regards,

  RT Dynamic

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• Error on install

  Support January 30th, 2024 @ 8:53 am
  

  Hey Quentin,

  Thank you for providing us with the information. We would like to schedule a call to go over the issue with you. Or, if it suits you, please provide us with backend access to your CRM, and we can look into it for you.

  In the meantime, please check that the permissions on your CRM are correct. Please see this link for details.

  Regards,

  RT Dynamic

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• Error on install

  Support January 29th, 2024 @ 1:29 pm
  

  Hey Quentin,

  Thank you reaching out.

  Let us have a look into this and get back to you. In the meanwhile, please update us on the following:

  • The Server hosting SuiteCRM
  • SuiteCRM version
  • PHP version

  Regards, RT Dynamic

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• Testing The Addon

  Support January 18th, 2024 @ 6:01 am
  

  We can do:

  • 9:30am CST Thursday
  • 9:30am CST Friday

  Please let us know if any of these times work for you.

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• Testing The Addon

  Support January 18th, 2024 @ 5:29 am
  

  Please let us know about your availability for a Zoom meeting where we can look at this issue over a screen-share.

  Regards,

  RT Dynamic

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• Testing The Addon

  Support January 16th, 2024 @ 5:21 am
  

  Correction For point 7.2, the 3 commands were supposed to be in a separate line:

  • openssl genrsa -out private.key 2048
  • openssl rsa -in private.key -pubout -out public.key
  • chmod 600 private.key public.key

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• Testing The Addon

  Support January 16th, 2024 @ 5:15 am
  

  Here are some things you can try out:

  1. Open the terminal from cpanel,
  2. Navigate to the SuiteCRM directory using command 'cd'
  3. Run the commands, chmod -R 755 .
  4. chown -R user:user .
  5. chmod -R 775 cache custom modules themes data upload config_override.php
  6. Navigate to Api/V8/OAuth2 folder cd Api/V8/OAuth2
  7. Check if two files private.key and public.key are present in that folder. 7.1. If yes, run the command, chmod 600 private.key public.key . 7.2. If not, run the following commands:

  - openssl genrsa -out private.key 2048 - openssl rsa -in private.key -pubout -out public.key - chmod 600 private.key public.key

  Note: User can be www-data, ubuntu or centos based on your server.

  If the issue persists, please let us know so that we may schedule a call or fix this over a screen-share.

  Regards,

  RT Dynamic

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• Testing The Addon

  Support January 15th, 2024 @ 5:07 am
  

  Hey Dwayne,

  We have investigated things and found that your instance is returning not found error whenever we try to log in with your CRM from addon. We tried the same on Postman, but the login request still fails. There seems to be some issue on your SuiteCRM side that includes permissions or accessibility issues.

  We can further investigate the possible root causes if you can share your hosting provider(server) credentials, or we can schedule a call over which we would like to look into your SuiteCRM file system and try to fix the issue.

  Regards,

  RT Dynamic

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• It doesn't work

  Support January 11th, 2024 @ 5:25 am
  

  Hey,

  We're sorry that you are facing difficulties using Wild Berries Theme. In order to know when the issue occurs, we need you to do the following:

  Install our theme, verify the license, and then go to Admin - Themes. Here: 1. Check "enabled" for Wild Berries Theme. 2. Make it default theme. 3. Disable SuiteP theme by unchecking the box. 4. Save and reload the page.

  We would advise you to try the plugin on a staging environment first, so the live instance is not disturbed in case of any issues.

  If you follow these steps, and the problem is still there, please let us know. It would be helpful if you could also confirm whether your SuiteCRM is self-hosted or an on-demand instance.

  We are committed to serving you and look forward to your response.

  Regards,

  RT Dynamic

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• Testing The Addon

  Support January 10th, 2024 @ 6:07 am
  

  We prefer it to be an admin profile as it allows us to fully access the functionality of our plugin to understand the issue. Your data security and confidentiality will be ensured. Please share the logs and credentials on our support email: product.support@rtdynamic.com

  Regards,

  RT Dynamic

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• Testing The Addon

  Support January 10th, 2024 @ 5:22 am
  

  Hey Dwayne,

  From your example, "https://DOMAIN>COM/" should be enough for the login process. However, if it is still causing errors, please make sure you have run the compatibility checks on the SuiteCRM side, and all checks have passed without any errors. If the compatibility checks have been done correctly, could you please provide us with the SuiteCRM error logs and the test user login credentials? This information will be helpful for us to investigate the issue and find a solution.

  We are committed to serving you and look forward to your response.

  Regards,

  RT Dynamic

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• Other modules available.

  Support January 8th, 2024 @ 7:21 am
  

  Hey Dwayne,

  We will update you as soon as we start working on it.

  Regards,

  RT Dynamic

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• Other modules available.

  Support January 5th, 2024 @ 6:58 am
  

  Hey Dwayne,

  Thank you for reaching out. We are planning an "Enable Custom and other modules" feature from where you would be able to enable any desired module to use with CRM Assistant for Gmail™. We are aiming to release that in the upcoming few months.

  Thread Archiving is something we have taken into consideration, but we cannot tell you much about its implementation yet. However, we will keep you posted on any developments.

  Please reach out to us at product.support@rtdynamic.com if you have any more questions about CRM Assistant for Gmail™.

  Regards,

  RT Dynamic

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• Error on Gmail

  Support October 18th, 2023 @ 11:49 am
  

  Hey Quentin,

  We apologize for the inconvenience. When typing the URL for your SuiteCRM instance on the Add-on, try adding "/legacy" at the end of the URL.

  In case the issue persists, please don't hesitate to reach out to us directly at product.support@rtdynamic.com so that we can assist you more effectively.

  Thank you for your patience.

  Regards,

  RT Dynamic

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• Error on Gmail

  Support October 18th, 2023 @ 10:22 am
  

  Hi Quentin,

  Thanks for reaching out.

  Have you enabled users from your SuiteCRM before connecting the Add-on? If not, please do so, as mentioned in the Installation Guide Step 7. It should fix this issue.

  Regards,

  RT Dynamic

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