CRM Assistant for Gmail™

by RT Dynamic

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#5168 - Testing The Addon

Open Bug? created by dwaynecasey Verified Purchase 10 months ago

I believe I have setup everything correctly. I have installed onto version 7.13.3 successfully. Enabled the User (Only one at the moment) in Admin settings.

Is it required to have ending URL string like?: https://DOMAIN>COM/index.php?module=Users&action=Login

I Have tried both.

I am fairly positive the credentials are OK. I use them to login normally.

My Error is :"Please confirm that all credentials are correct Or add "/legacy" at the end of url if you are on Suite 8"

Any Suggestion ??

  1. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    10 months ago

    Checking Back. Let me know if you have any suggestions.

  2. rtdynamic member avatar

    RT Dynamic Provider

    10 months ago

    Hey Dwayne,

    From your example, "https://DOMAIN>COM/" should be enough for the login process. However, if it is still causing errors, please make sure you have run the compatibility checks on the SuiteCRM side, and all checks have passed without any errors. If the compatibility checks have been done correctly, could you please provide us with the SuiteCRM error logs and the test user login credentials? This information will be helpful for us to investigate the issue and find a solution.

    We are committed to serving you and look forward to your response.

    Regards,

    RT Dynamic

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      10 months ago

      I will take a look at the logs. For the test user can it be standard user with non admin credentials?

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      We prefer it to be an admin profile as it allows us to fully access the functionality of our plugin to understand the issue. Your data security and confidentiality will be ensured. Please share the logs and credentials on our support email: product.support@rtdynamic.com

      Regards,

      RT Dynamic

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      10 months ago

      I just sent an email with the information. Let me know if you have any questions.

  3. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    10 months ago

    Thank you for looking into it…Any news?

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      Hey Dwayne,

      We have investigated things and found that your instance is returning not found error whenever we try to log in with your CRM from addon. We tried the same on Postman, but the login request still fails. There seems to be some issue on your SuiteCRM side that includes permissions or accessibility issues.

      We can further investigate the possible root causes if you can share your hosting provider(server) credentials, or we can schedule a call over which we would like to look into your SuiteCRM file system and try to fix the issue.

      Regards,

      RT Dynamic

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      10 months ago

      Got it. That sounds familiar. It seems many of SuiteCRM self hosted Cpanel/WHM issues arise from permission issues. I tried running some permission fixes, but it did not achieve the desired outcome. If you have folder permission guidelines I can try that. Else we should do a screen share. At most I can am auth to give FTP access to the DEV,

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      Here are some things you can try out:

      1. Open the terminal from cpanel,
      2. Navigate to the SuiteCRM directory using command 'cd'
      3. Run the commands, chmod -R 755 .
      4. chown -R user:user .
      5. chmod -R 775 cache custom modules themes data upload config_override.php
      6. Navigate to Api/V8/OAuth2 folder cd Api/V8/OAuth2
      7. Check if two files private.key and public.key are present in that folder. 7.1. If yes, run the command, chmod 600 private.key public.key . 7.2. If not, run the following commands:

      - openssl genrsa -out private.key 2048 - openssl rsa -in private.key -pubout -out public.key - chmod 600 private.key public.key

      Note: User can be www-data, ubuntu or centos based on your server.

      If the issue persists, please let us know so that we may schedule a call or fix this over a screen-share.

      Regards,

      RT Dynamic

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      Correction For point 7.2, the 3 commands were supposed to be in a separate line:

      • openssl genrsa -out private.key 2048
      • openssl rsa -in private.key -pubout -out public.key
      • chmod 600 private.key public.key

  4. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    10 months ago

    OK - I ran all of the commands from the WHM root terminal: After running the last command : ** chmod 600 private.key public.key . ** The items displayed as: private.key* public.key* to: private.key public.key

    I refreshed - ran Quick Repair Build I tried loggin in again and failed:
    After checking the settings for addon in ADMIn area under Compatibility Check I see this change:

    Configuration Table created and working properly rtcaeconfig.js is loaded successfully ** File required in OAuth is created successfully undefined** OAuth client is created successfully

    Let me know what you recommend

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      Please let us know about your availability for a Zoom meeting where we can look at this issue over a screen-share.

      Regards,

      RT Dynamic

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      10 months ago

      I am in US central standard time. Let me know what time slots are available

    • rtdynamic member avatar

      RT Dynamic Provider

      10 months ago

      We can do:

      • 9:30am CST Thursday
      • 9:30am CST Friday

      Please let us know if any of these times work for you.

  5. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    10 months ago

    Thank You RT Dynamic Dev Team. Connected and will test over the next few days,

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  • Supported Versions
  • 7.13.0 to 8.6.1
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