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#2495 - Synchronisation not working
Synchronisation not working
Each time we save the profile we have the popup google-RT Gsync
and each time we validate we receive this page : This page isn’t workin gcdn-plugins.rolustech.com sent an invalid response. ERR_INVALID_REDIRECT
thanks
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"we have installed the instance with the invaluable help of support who have been attentive to our requirements. works great on versions 7.13.2 and 8...." - gabriel1
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4 years ago
Hi Cedirc,
Can you please let me know what is your SuiteCRM version and RT GSync version?
We have also reached to you directly by email.
Kind Regards, Rolustech Support support@rolustech.com
4 years ago
Hello,
For SuiteCRM: Version 7.10.7 Sugar Version 6.5.25 (Build 344)
We take the last version I think : RT GSync_Suite7_4.3.zip
Ok the suitecrm 7.10 is having some issue ?
Thanks, Cédric
4 years ago
Hello, we update to the 7.11.10 and it dd not change anything, again cdn-plugins.rolustech.com sent an invalid response. ERR_INVALID_REDIRECT
4 years ago
Hi Cedric,
Most probably your the URL of your instance is not set properly in the config.php, can you please check this? If this doesn't work we can schedule a support call with.
Feel free to ask any questions that you might have.
Kind Regards, Rolustech Support support@rolustech.com
4 years ago
Hello,
We are on a container with Univention Portal
Using SSH, we change in this file : /var/lib/suitecrm/suitecrm/config.php We find domainename and port in 2 place, I put our IP and port, but doesn't seem to change anything. (like on those 2 pics)
4 years ago
Hi Cedric,
Thank you for the information.
Let us get back to you on this.
Regards, Rolustech Support
4 years ago
Hi Cedric,
We can schedule a call to resolve this issue for you. Kindly let us know what time and day works best for you. We are available during UK working hours.
Kind Regards, Rolustech Support support@rolustech.com
4 years ago
Hello,
Thanks, I'm in Canada so on Friday at 8:00 it will be 13:00 for you, is it ok ? (wich number and person to contact?)
And what would you need, I can provide you a teamviewer access ?
Thanks, Cédric
4 years ago
Hi Cedric,
Yes, this time works. We have sent you an email. Kindly check it for further details.
Kind Regards, Rolustech Support support@rolustech.com