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#2495 - Synchronisation not working

Open Installation created by cedric Verified Purchase one month ago

Synchronisation not working

Each time we save the profile we have the popup google-RT Gsync

and each time we validate we receive this page :
This page isn’t workin
gcdn-plugins.rolustech.com sent an invalid response.
ERR_INVALID_REDIRECT

thanks

  1. rolustech member avatar

    Rolustech Provider Affiliate

    one month ago

    Hi Cedirc,

    Can you please let me know what is your SuiteCRM version and RT GSync version?

    We have also reached to you directly by email.

    Kind Regards,
    Rolustech Support
    support@rolustech.com

    • cedric member avatar

      cedric Verified Purchase

      one month ago

      Hello,

      For SuiteCRM:
      Version 7.10.7
      Sugar Version 6.5.25 (Build 344)

      We take the last version I think : RT GSync_Suite7_4.3.zip

      Ok the suitecrm 7.10 is having some issue ?

      Thanks,
      Cédric

    • cedric member avatar

      cedric Verified Purchase

      one month ago

      Hello, we update to the 7.11.10 and it dd not change anything, again
      cdn-plugins.rolustech.com sent an invalid response.
      ERR_INVALID_REDIRECT

  2. rolustech member avatar

    Rolustech Provider Affiliate

    one month ago

    Hi Cedric,

    Most probably your the URL of your instance is not set properly in the config.php, can you please check this? If this doesn't work we can schedule a support call with.

    Feel free to ask any questions that you might have.

    Kind Regards,
    Rolustech Support
    support@rolustech.com

    • cedric member avatar

      cedric Verified Purchase

      one month ago

      Hello,

      We are on a container with Univention Portal

      Using SSH, we change in this file :
      /var/lib/suitecrm/suitecrm/config.php
      We find domainename and port in 2 place, I put our IP and port, but doesn't seem to change anything. (like on those 2 pics)

      Capture1.PNG
      Capture5.PNG

  3. rolustech member avatar

    Rolustech Provider Affiliate

    one month ago

    Hi Cedric,

    Thank you for the information.

    Let us get back to you on this.

    Regards,
    Rolustech Support

  4. rolustech member avatar

    Rolustech Provider Affiliate

    one month ago

    Hi Cedric,

    We can schedule a call to resolve this issue for you. Kindly let us know what time and day works best for you. We are available during UK working hours.

    Kind Regards,
    Rolustech Support
    support@rolustech.com

    • cedric member avatar

      cedric Verified Purchase

      one month ago

      Hello,

      Thanks, I'm in Canada so on Friday at 8:00 it will be 13:00 for you, is it ok ? (wich number and person to contact?)

      And what would you need, I can provide you a teamviewer access ?

      Thanks,
      Cédric

  5. rolustech member avatar

    Rolustech Provider Affiliate

    about a month ago

    Hi Cedric,

    Yes, this time works. We have sent you an email. Kindly check it for further details.

    Kind Regards,
    Rolustech Support
    support@rolustech.com

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