We will need to review the installation and configuration setup on your CRM instance. This will help us identify the root cause of the issue and assist you in resolving it effectively.
Please let us know a convenient time so we can proceed with the investigation. Alternatively, you may cancel the add-on from your Store account if you prefer.
If you want to use a plugin in SuiteCRM version 7 instead of SuiteCRM 8, you need to cancel your subscription to SuiteCRM 8 and purchase SuiteCRM version 7.
The package you purchased is suitable only for SuiteCRM 8. It is not compatible with SuiteCRM version 7.
It will work only with SuiteCRM 8, not with version 7.
For SuiteCRM 7, you need to purchase the SuiteCRM 7–specific package.
When you created the PDF Template for the Contract module, did you insert the eSignature field into the template?
If not, please add the eSignature field inside the PDF template and then try again.
I wanted to inform you that our plugin currently supports only SuiteCRM version 8.6. Unfortunately, it is not fully compatible with version 8.9.1, which is likely causing the issue you're experiencing with the signature not appearing in the PDF.
Since the issue has been resolved and no further action is required, we are now closing this ticket. If you need any assistance, please feel free to reach out.
The plugin currently available in the store works with SuiteCRM 8.6. For SuiteCRM 8.8, we will need to make a few changes to the plugin. Please note that these changes will require additional customization, which will incur extra costs. If you're okay with this, please let us know.
The currently available plugin works with SuiteCRM 8.6. However, we can provide you with a version for SuiteCRM 8.8, but please note that this will require additional customization, which will incur an extra cost. If you're okay with this, please let us know.
The plugin you're currently using supports only SuiteCRM version 8.6, which is why you're encountering the "Frontend mapping error BV_Tag." This limitation is mentioned in the documentation as well. However, don't worry, we will provide you with the updated plugin version compatible with SuiteCRM 8.8.
We’ll send you the updated version shortly. Let us know if you need any further assistance in the meantime.