by Brainvire Infotech Pvt. Ltd

The Twilio Call Extension adds customer calling, logging and recording functionality to your SuiteCRM. Users can make calls directly from SuiteCRM, check previous call history, and enjoy the convenience of calls getting automatically logged to records containing matching phone numbers.

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Get phone communication features built into your SuiteCRM

Keep customer calls flowing and more automated, while working in your CRM platform. Twilio Call Extension adds customer calling, logging and recording functionality to SuiteCRM. Users can make calls directly from SuiteCRM, check previous call history, and enjoy the convenience of calls getting automatically logged to records containing matching phone numbers.

Key Features

  1. Users can make calls from SuiteCRM
  2. Calls get logged into SuiteCRM automatically
  3. Relationships get loaded with the record in subpanel
  4. All details of call are added to record along with the recording
  5. Users can play recording from SuiteCRM
  6. Users can make calls by entering phone number in the input field, located at bottom of each page in SuiteCRM
  7. If the number entered into the input field matches a CRM record, then the call will get logged under that record

How it Works

Admin side configuration:

Screenshot from 2020-01-10 11-56-10.png

Phone number format in Twilio Call Extension:

  1. A + (plus) sign (replacing the International Call Prefix like 011)
  2. International Country Calling code
  3. Local Area code
  4. Local Phone number

Call can be done from List View of Accounts, Contacts and Leads:

Screenshot from 2020-01-10 12-00-40.png

Click-to-call pop-up:

Screenshot from 2020-01-10 12-03-08.png

Call logged into SuiteCRM with recording:

call-detail-rec.PNG

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* Free 30 day trial