Twilio SuiteCRM Call Extension

Twilio Call Plugin Overview:

The Twilio Call Extension plugin by BrainVire Info-tech provides an effective solution for your CRM Call integrations. The Twilio Call Plugin for CRM is a powerful integration that enables seamless communication capabilities within your CRM platform using Twilio's programmable voice services. This plugin allows users to make, receive, log, and manage phone calls directly within the CRM interface, enhancing productivity and improving customer engagement. The Twilio Call Plugin for CRM offers comprehensive communication capabilities within your CRM platform, empowering users to efficiently manage phone calls, SMS messages, and voicemails, thereby enhancing productivity, improving customer engagement, and streamlining business processes.

Twilio Call Features:

1. Click-to-Call: Enable users to make outbound calls directly from SuiteCRM by simply clicking on a contact's phone number.

2. Call Logging: Automatically log call details including call duration, time, date, and notes within SuiteCRM records such as contacts, leads, and accounts.

3. Incoming Call Pop-ups: Display pop-up notifications within SuiteCRM when an incoming call is received, providing relevant caller information and quick access to related records.

4. Call Recording: Optionally record calls for quality assurance, training purposes, or compliance requirements. Recorded calls can be saved and associated with relevant CRM records.

5. Call Analytics: Access detailed call analytics and reports within SuiteCRM, allowing users to track call volumes, duration, and outcomes to optimize sales and support efforts.

6. Customization: Customize the integration according to specific business requirements, including UI customization, data mapping, and integration with custom modules.

Twilio Call Usage:

Making Calls: Click on a contact's phone number within CRM to initiate an outbound call. Receiving Calls: Receive incoming calls with popup notifications displaying caller information. Call Logging: Automatically log call details within CRM records, including call duration, timestamps, and notes. Call Recording: Enable call recording if needed, with options to playback and manage recorded calls. Analytics and Reporting: Access detailed call analytics and reports within CRM to track call volumes, duration, and outcomes. The Twilio Call Plugin enhances SuiteCRM's functionality by seamlessly integrating Twilio's Voice API, enabling users to make, receive, and log calls directly within the CRM environment. Users can leverage the power of Twilio's telephony capabilities to streamline communication processes and improve overall efficiency within their organization.

We are happy to give you the brief demo of this plugin and also we can customize your requirements according to your need. For any queries you can reach us at . we are happy to help you.