When you created the PDF Template for the Contract module, did you insert the eSignature field into the template?
If not, please add the eSignature field inside the PDF template and then try again.
I wanted to inform you that our plugin currently supports only SuiteCRM version 8.6. Unfortunately, it is not fully compatible with version 8.9.1, which is likely causing the issue you're experiencing with the signature not appearing in the PDF.
Since the issue has been resolved and no further action is required, we are now closing this ticket. If you need any assistance, please feel free to reach out.
The plugin currently available in the store works with SuiteCRM 8.6. For SuiteCRM 8.8, we will need to make a few changes to the plugin. Please note that these changes will require additional customization, which will incur extra costs. If you're okay with this, please let us know.
The currently available plugin works with SuiteCRM 8.6. However, we can provide you with a version for SuiteCRM 8.8, but please note that this will require additional customization, which will incur an extra cost. If you're okay with this, please let us know.
The plugin you're currently using supports only SuiteCRM version 8.6, which is why you're encountering the "Frontend mapping error BV_Tag." This limitation is mentioned in the documentation as well. However, don't worry, we will provide you with the updated plugin version compatible with SuiteCRM 8.8.
We’ll send you the updated version shortly. Let us know if you need any further assistance in the meantime.
Hello,
Since we haven’t received any further updates, we’ll go ahead and close this ticket. Please feel free to reopen it if you need any further assistance.
Hello,
Since we haven’t received any further updates, we’ll go ahead and close this ticket. Please feel free to reopen it if you need any further assistance.
Okay, we can connect over a meeting and check the issue to get it resolved.
Please share your preferred time, and we’ll connect accordingly to fix the problem.
Also, the plugin is currently compatible with SuiteCRM version 8.6, not with 8.8 or 8.9.