We have updated the installation guide on the store. You can now download the extension using the updated link and proceed with the installation. Please let us know if you have any questions.
We apologize for the delayed response. We were previously experiencing some technical issues with the SuiteCRM Store. This add-on does not support SuiteCRM 8. We will let you know if the add-on is updated for the SuiteCRM 8 version.
We have checked, and the manifest.php file is included in the package. Please ensure that you are installing the correct package in your SuiteCRM instance. Also, kindly let us know which package you downloaded and confirm whether you are still facing the issue.
Hello, Since we haven’t received any further updates, we’ll go ahead and close this ticket. Please feel free to reopen it if you need any further assistance.
We’d be happy to discuss your requirements in more detail. Could you please connect with us via email and share additional information about your multiple SuiteCRM installations and licensing needs? Based on your requirements, we can review and advise accordingly.
Email : crmsupport@brainvire.com
We will need to review the installation and configuration setup on your CRM instance. This will help us identify the root cause of the issue and assist you in resolving it effectively.
Please let us know a convenient time so we can proceed with the investigation. Alternatively, you may cancel the add-on from your Store account if you prefer.
If you want to use a plugin in SuiteCRM version 7 instead of SuiteCRM 8, you need to cancel your subscription to SuiteCRM 8 and purchase SuiteCRM version 7.
The package you purchased is suitable only for SuiteCRM 8. It is not compatible with SuiteCRM version 7.
It will work only with SuiteCRM 8, not with version 7.
For SuiteCRM 7, you need to purchase the SuiteCRM 7–specific package.
When you created the PDF Template for the Contract module, did you insert the eSignature field into the template?
If not, please add the eSignature field inside the PDF template and then try again.
I wanted to inform you that our plugin currently supports only SuiteCRM version 8.6. Unfortunately, it is not fully compatible with version 8.9.1, which is likely causing the issue you're experiencing with the signature not appearing in the PDF.