The Internal Note add-on for SuiteCRM helps you easily communicate with teammates in an organized way, without having to switch tabs to a different messaging program. Write daily, internal-only notes and keep everyone updated in one convenient place that is also related to the CRM record.
#5714 - Admin area and navigation controls broken after plugin installation
I followed the installation guide to install this plugin on my SuiteCRM 8.8.0 instance. However, after step 2 (btw. there's no step 3 in the instructions), my instance appeared to be broken. My top navigation bar was gone, lots of text labels were missing, the user context menu (top right corner) only showed "Logout" as an option and when attempting to navigate to /#/administration I was presented with a white page.
Log files where showing the following warning:
php.WARNING: Warning: Undefined variable $sugar_version {"exception":"[object] (ErrorException(code: 0): Warning: Undefined variable $sugar_version at /bitnami/suitecrm/public/legacy/custom/modules/Administration/Ext/Administration/administration.ext.php:8)"} []
I managed to "fix" the issue my manually coping the public/legacy/custom/modules/Administration/Ext/Administration/administration.ext.php from a fresh, clean installation into my existing one, replacing the old file. This way, menus got to work again. I immediately uninstalled the Internal Notes plugin again.
This seems like a pretty severe issue. Any ideas on a permanent solution?
3 weeks ago
Hello,
Thank you for reaching out and sharing the details.
We noticed that you're currently using SuiteCRM version 8.8.0, while the plugin package available on our store is compatible only up to SuiteCRM version 8.6. Installing the 8.6-compatible package on version 8.8 can cause issues like the broken UI and missing elements that you experienced.
We have an updated version of the plugin that is compatible with SuiteCRM 8.8.0. If you're interested, we can share it with you directly at the same price.
Please let us know if you’d like to proceed with this version.
one week ago
Can you please provide the new version that is compatible with SuiteCRM 8.8.x? The old one is broken and thus not suitable for us.
one week ago
Dear Customer,
The upgraded version of the add-on is not yet live, but it is ready with us. You cancel this subscription, and we connect directly for further discussion on email.
Please send an email to crmsupport@brainvire.com.
Thank you.