by Brainvire Infotech Pvt. Ltd

Brainvire SMS Extension allows you to conveniently communicate with clients via text message in SuiteCRM. Both incoming and outgoing SMS are supported in this add-on with just a simple configuration. Other APIs outside of Nexmo, Plivo and Twilio can also be configured.

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Reach customers in a way that’s convenient for them: text message

Developed by Brainvire, the SMS Extension enables your business to communicate with clients using text message. You can integrate any SMS gateway to send or receive SMS in SuiteCRM. Gateway configuration available for SMS is Twilio, Plivo and Nexmo. If you use a different gateway, you can pass all details in the admin configuration along with the API URL to begin using this add-on.

Features of Brainvire SMS Extension:

  • User can create texts from SuiteCRM
  • SMS logs in CRM automatically
  • Relationship loaded with the record in subpanel
  • All details of SMS in CRM including body of the message
  • Multiple gateways are available in add-on
  • Inbound and outbound SMS are handled using this add-on

See how it works with these configurations:

Admin Side Configuration
Here, users have to select gateway and pass credentials.

Screenshot from 2020-01-23 18-15-13.png

Twilio Configuration
Add Twilio details for incoming SMS:
1. Go to your Twilio number
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in Messaging > A MESSAGE COMES IN

Screenshot from 2020-01-23 18-16-45.png

Plivo Configuration
Add Plivo details for incoming SMS:
1. Go to your Plivo application
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in ANSWER URL

Screenshot from 2020-01-23 18-17-40.png

Nexmo Configuration
Add Nexmo details for incoming SMS:
1. Go to your Nexmo settings
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in Default SMS Setting > Inbound messages

Screenshot from 2020-01-23 18-18-34.png

Other Gateway Configuration
For gateways outside of the 3 mentioned above, incoming SMS service will be inactive.

Screenshot from 2020-01-23 18-19-54.png

SMS can be done from List View of Account, Contacts and Leads.

Screenshot from 2020-01-23 18-20-48.png

SMS Pop-up
From pop-up, you can select email templates, which can also be designed from the Email Template module.

Screenshot from 2020-01-23 18-21-34.png

Email Template Module
To create an SMS template, select the SMS module, then select the SMS template checkbox. Template in SMS pop-up box will appear only when these two details are completed.

Screenshot from 2020-01-23 18-22-44.png

SMS Log in CRM with Recording

Screenshot from 2020-01-23 18-23-52.png

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