BV SMS Extension with SuiteCRM

Reach customers in a way that’s convenient for them: SMS.

Text messages have an increased response rate. SMS Integration allows you to enrich customer satisfaction and improve business efficiency. You can reach hundreds of customers with your SMS in just a single click! Hence, SMS integration is the best way to notify your customers about your services or other updates.

Developed by Brainvire, the SMS Integration enables your business to communicate with clients using text message. You can integrate any SMS gateway to send or receive SMS in SuiteCRM. Gateway configuration available for SMS is Twilio, Plivo and Nexmo.In addition to that, you can configure other gateway for providing outgoing calling feature. If you use a different gateway, you can pass all details in the admin configuration along with the API URL to begin using this add-on.

Features of Brainvire SMS Extension:

• Responsive and productive SMS conversations
• Plan and schedule your SMS
• Refer existing Email templates as SMS templates
• SMS Chat History
• Simple workflow configuration for SMS extension
• Provision to send single and bulk SMS messages
• Dynamic fields to write and manage SMS templates
• Timely reminders and SMS notifications
• Inbound SMS Notification
• Balance the relation of Outbound/Inbound SMS with records
• Improved customer service and satisfaction through SMS Integration
• Better Customer experience tracking, cross-selling, sustainability and more
• Schedule special SMS such as anniversary and birthday SMS
• Multiple SMS Gateways Supported (Twilio, Plivo, Nexmo)

See how SMS Extension works with these configurations:

Admin Side Configuration Here, users have to select gateway and pass credentials.

Twilio Configuration for SMS Extension

Add Twilio details for incoming SMS:

1. Go to your Twilio number
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in Messaging > A MESSAGE COMES IN

Plivo Configuration--- for SMS Extension

Add Plivo details for incoming SMS.

1. Go to your Plivo application
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in ANSWER URL

Nexmo Configuration-- for SMS Extension

Add Nexmo details for incoming SMS.

1. Go to your Nexmo settings
2. Paste http://localhost/SMSCRM/index.php?entryPoint=receiveSMS in Default SMS Setting > Inbound messages

Other Gateway Configuration

For gateways outside of the 3 mentioned above, incoming SMS service will be inactive.

SMS can be done from List View of Account, Contacts and Leads.

SMS Pop-up

From pop-up, you can select email templates, which can also be designed from the Email Template module. Also we can see chat history for that number.

Email Template Module-- for SMS Integration

To create an SMS template, select the SMS module, then select the SMS template checkbox. Template in SMS pop-up box will appear only when these two details are completed.

SMS Log in CRM with Recording