We're sorry to hear that the add-on hasn't met your expectations, and we understand your decision to cancel the trial. However, we're committed to providing the best possible experience for our users, and we'd like to take this opportunity to address the issues you've faced.
Could you please provide us with details about the issues encountered? Any error messages, unexpected behavior, or specific steps leading to the problem would be immensely helpful for us to diagnose and address the issue effectively.
Regarding the cancellation, the process needs to be initiated from your end due to permissions and access limitations.
Could you kindly confirm which version of SuiteCRM you are currently using? Your version information will greatly aid us in pinpointing the source of the problem and providing you with the best possible solution.
We sincerely apologize for the delay and any inconvenience this may have caused you. Rest assured, we have now successfully resolved the issue. We have prepared a comprehensive document outlining the necessary steps.
Please click on the following link to access the documentation:
(https://store.suitecrm.com/docs/kanban-views/after-installation-guide-for-suite8)
By following the steps outlined in the document, we are confident that your issue will be promptly resolved. If you encounter any difficulties or require further assistance, please do not hesitate to contact us.
It is possible to configure SuiteCRM to automatically link emails to relevant contacts based on their "To" and "From" addresses. While plug-in primarily focuses on syncing emails with contacts, we understand the need to exclude internal staff communications from being monitored. Currently, this level of customization might not be readily available within the standard SuiteCRM configurations.
EmailSync Plug-in primary purpose is to sync all sent and received emails within the CRM system, thereby providing a centralized hub for managing client communications.
To assist you better, please provide us with the image of the error you encountered. This will help us in diagnosing the issue accurately and providing you with the appropriate assistance.
Additionally, kindly share the version of SuiteCRM and the plugin you are currently using. This information will enable us to understand your setup better.
Please uninstall the "EmailSyncForSuitecrm8MonthlyV1.0.zip" plugin from your SuiteCRM instance and install the "EmailSyncMonthlyV1.2" plugin, which is compatible with SuiteCRM version 7.
We apologize for any inconvenience the recent issue may have caused you. We have successfully resolved the issue, and an updated package V.25 is now available for download from our store. This updated package will resolve the issue you have been experiencing.
To ensure seamless installation and operation, we kindly request that you uninstall the previous package before proceeding with the installation of the new one.
Should you encounter any further difficulties, please do not hesitate to contact us
We apologize for the inconvenience you're experiencing with the plugin. To provide you with the best assistance and address the lagging and crashing issues effectively, could you please record a video demonstrating the problem? This will help us better understand the issue and work towards a solution.
kindly send the video to the following email address: info@helfertech.com
Email Sync plugin is indeed capable of syncing emails from Outlook to the CRM, facilitating sending, receiving, viewing, and storing emails for later retrieval and reference.
The plugin appears to be working seamlessly without any issues on our end.
To better assist you, we kindly request that you provide us with a demo video illustrating the issue. This will enable us to gain a clearer understanding of the situation and offer the most effective solution.
Please send the demo video to our designated email address: info@helfertech.com
