Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.
#5656 - Upgrade to SuiteCRM 8.8.0 not working
I installed the package did not work Removed old installation and tried again did not work Get the following error when installing
Including: cache/upgrades/temp/w29rSq/scripts/pre_install.php ⚠️ Backup already exists: /home/XX/public_html/SUITECRM/core/app/core/src/lib/views/login/components/login/login.module.ts.bak ⚠️ Backup already exists: /home/XX/public_html/SUITECRM/core/app/core/src/lib/views/login/components/login/login.component.html.bak ⚠️ Backup already exists: /home/XX/public_html/SUITECRM/core/app/core/src/lib/views/login/components/login/login.component.ts.bak ⚠️ Backup already exists: /home/XX/public_html/SUITECRM/core/app/core/src/lib/core.ts.bak ⚠️ Backup already exists: /home/XX/public_html/SUITECRM/core/app/shell/src/app/app.module.ts.bak 100%
Display Log Including: cache/upgrades/temp/w29rSq/scripts/post_install.php ⚠️ No matching CSRF check found in the file! Google-otp-authenticator folder successfully moved. Test-component folder successfully moved. Modules added successfully. Lines successfully added to core.ts
a year ago
Hi,
During the installation of the plugin, we display informational messages to confirm that the required files have been successfully placed in the designated directories. These messages are for reference only and will be removed in future updates.
Once the necessary files are in place, the plugin executes build commands to generate the core files required for SuiteCRM 8. This process may take some time. Upon successful completion, you will be redirected to the License Key page for verification. We kindly ask you to wait until this screen appears.
Could you please provide us with the version of the plugin you are installing and details about any issues you are encountering during the installation? This will help us assist you more effectively.
Best regards, Helfertech
a year ago
The problem is easy the authentication screen never comes up. The package never installs and stays in the package list to be installed
a year ago
Hi,
Sometimes, the command may not execute in the backend due to a storage issue. Could you please provide us with access to the server so we can investigate and install the package for you? You can share the credentials at info@helfertech.com.
Regards, Helfertech
a year ago
I checked the permissions (some of them were off. I now get to see the log Display Log Installing hookdefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding Actions... Rebuilding ActionNameMap... Rebuilding ApiBeanMappers... Rebuilding ModuleNameMap... Rebuilding FilterOperatorMap... Rebuilding FilterMappers... Rebuilding ClassicViewRoutingExclusions... Rebuilding PDF... Rebuilding ExternalOAuthProviders... Installing Bean : TwoFactorAuthenticationLicenseAddon Including: cache/upgrades/temp/WO2haD/scripts/post_install.php ⚠️ No matching CSRF check found in the file! Google-otp-authenticator folder successfully moved. Test-component folder successfully moved. Modules added successfully. Lines successfully added to core.ts
a year ago
Hi,
That’s great! Please verify if the license page is displayed correctly and ensure the key has been entered successfully. Let us know if you need any further assistance.
Regards, Helfertech
a year ago
The license page never comes up
a year ago
Hi,
Could you please provide us with access to the server so we can investigate and install the package for you? You can share the credentials at info@helfertech.com.
Regards, Helfertech
a year ago
Hello, I cannot give credentials just like that we are ISO27001 certified. I could share my screen though and you tell me what to do
a year ago
Hi,
We completely understand and respect your data security protocols. A screen-sharing session works perfectly. Please feel free to schedule a time that suits you, and we’ll guide you step-by-step through the process during the session.
Additionally, if there are any details or information you'd prefer to share beforehand, you can email them to us at info@helfertech.com.
Looking forward to assisting you.
Regards, Helfertech
a year ago
Hello,
I am on PST so any day around 9 AM except for today and this upcoming Friday
a year ago
Hi,
Sure, 8 AM works well for us tomorrow. Please share the meeting link at info@helfertech.com
Regards, Helfertech
11 months ago
This is not resolved
11 months ago
Hi,
It seems the case was mistakenly marked as closed on our end. I've now reopened it and ensured everything is in place to continue supporting you. Please feel free to reach out if you need any assistance’re here to help.
Regards, Helfertech
2 weeks ago
Hi,
We’re following up regarding the issue you reported with the plugin. As per our previous communication, we shared a solution and also arranged a meeting to assist you further.
Since we haven’t heard back from you for quite some time, we wanted to check if the issue has been resolved on your end.
If everything is working fine now, we’ll proceed with closing this support ticket. However, if the issue persists or you need further assistance, please let us know—we’ll be happy to help.
Regards, Helfertech
2 weeks ago
Hello, The issue has not been resolved. We sort of are waiting for an update that will fix it without having us recoding the whole project.
2 weeks ago
Hi,
We have released an updated version of the plugin. Kindly install the latest version (v1 for SuiteCRM 8) and check if it resolves the problem on your end.
Please let us know your feedback after testing. If the issue still persists, we’ll be happy to assist you further.
Regards, Helfertech
2 weeks ago
Can you give me a direct link to the download.
2 weeks ago
Hi,
Could you please share your email address with us? We’ll send you the direct download link for the updated plugin there. Looking forward to your response.
Regards, helfertech
2 weeks ago
I shared my email by replying to the mail. You can send the link there
one week ago
Hi,
We have sent the plugin download link to your email.
Thank you.