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#5913 - Not working

Open Bug? created by Verified Purchase one week ago

I follow the steps, but I have to install version from 2004 to my 8.4.0 SuiteCRM. Then I have only blank screen, only filter with no data.

Helfertech Provider
one week ago

Hi,

Thank you for sharing the details. We are currently testing this on our end and investigating the issue. We will update you as soon as we identify the cause and have a solution.

Thank you for your patience. Regards, Helfertech

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Helfertech Provider
one week ago

Hi,

We’ve tested this on our end, and it’s working fine. The issue is likely related to the cache.

We have also uploaded an updated version (v2.1) to our store with the required fixes. Please download this version. First, uninstall your current version, then install the new one. If the issue persists, please clear the cache.

Steps to clear cache (SuiteCRM 8.4.0): - Open Terminal / Command Prompt - Navigate to your SuiteCRM root directory - Run: php bin/console cache:clear Wait for the process to complete, then reload the system.

If the issue still persists, you can manually delete the contents of the var/cache/ folder.

Regards, Helfertech

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- Verified Purchase
  one week ago
  
  I have two SuiteCRM, both turnkey appliances with 8.4.0. In none of them I can install the plugin completely (the new one, and the old ones), because at the bottom of the square with the browscap notice, is says: Failed to read the file at ../../core\app\core\src\lib\components\table\table-body\table-body.component.ts Like https://imgur.com/a/U09agXc The thing is that the menu item goes in, but is blank, no info. And the group All users is not created. I have a SuiteCRM 8.9.3, and I managed to install it, but no info is shown (although the group and the tables are created)
  
  reply
- Verified Purchase
  one week ago
  
  This, for example, is a screen of the installation in a 893, but this is not a turnkey linux, is a Ubuntu 24.04
  
  reply
Helfertech Provider
one week ago

Hi,

To investigate this issue further and identify the root cause, could you please provide us with server access? This will allow us to review the setup and troubleshoot the installation more effectively.

You can securely share the access details with us at info@helfertech.com

Looking forward to your response. Regards, Helfertech

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Helfertech Provider
a day ago

Hi,

We wanted to follow up regarding the issue you reported with the plugin. Since we haven’t heard back from you for a while, we’re planning to close this support ticket.

However, if the issue is still unresolved or you need further assistance, please let us know—we’ll be happy to help.

Regards,

Helfertech

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- Verified Purchase
  a day ago
  
  The issue is unresolved. Please tell me the SuiteCRM version I have to put in order to have the plugin running (I don't know if it works with the last version).
  
  reply
Helfertech Provider
a day ago

Hi,

Thank you for your patience.

Our plugin is compatible with SuiteCRM versions up to 8.9, and it should work correctly within this range. Since you mentioned the issue with multiple versions, we would like to assist you further with a step-by-step installation guide.

We will share a detailed installation video that should help resolve the issue you are facing. Could you please provide your email address so we can send it to you?

If the issue persists after following the video, we’ll be happy to investigate it further.

Regards, Helfertech

reply
- Verified Purchase
  a day ago
  
  Ok, send it to dlopez@zetade.com, thanks
  
  reply
Helfertech Provider
21 hours ago

Hi,

Yes, we have sent the details via email. Please check and let us know if you need anything further.

Regards, Helfertech

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#5913 - Not working

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