by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.

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Synchronizing Items in Outlook

Synchronizing

Synchronizing items is as easy as pressing “Synchronize” button at “Synchronization” tab.

Synchronize Outlook and SuiteCRM Contacts

Note: Mark emails in Outlook with a category ‘ToCRM’. Such emails will be processed in selected folders (Inbox/Sent Items) and automatically archived.

Synchronization starts. It may take some time (several seconds per contact). If you have hundreds or thousands of contacts then expect it to take hours for the first time.

Synchronizing Outlook and SuiteCRM Contacts

Once sync is done you will receive a confirmation Email with sync details:

Synchronize Notification

This email summarizes all changes made in CRM and in Outlook 365 by last sync.

If synchronization is ever done “Synchronization” tab shows information about synced items:

Sync stats

Where (1) shows items synced form Office 365 address book to CRM and (2) shows items copied in the opposite direction.

“New” means item created at destination
“Updated” means that some fields were update
“Merged” means that the same contact is found as created independently in both systems and it is merged by GrinMark AddIn to avoid duplicates.

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