by Vedisoft

All-In-One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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SuiteCRM Installation Guide

1. System requirements

SuiteCRM plug-in system requirements:

  • SuiteCRM 7.x

2. Please Check Before Installation

  • You have SuiteCRM installed (see above for the version information).
  • You have the All-In-One CTI installation package downloaded from the SuiteCRM Store.
  • You have the PBX plug-in installed on your PBX (please see links below in Chapter 5 to download plug-in)

3. Plug-in Installation

1) Login to your SuiteCRM as administrator.

2) Upload and install plug-in with Module Loader. You can find Module Loader on Admin page, Developer Tools section:

SuiteCRM CTI module loader

3) Once you installed the plug-in in should appear in Module Loader with Enabled state:

SuiteCRM CTI module loader list

4. Plug-in Configuration

1) Open SuiteCRM Admin page and find the All-In-One CTI configuration section:

SuiteCRM CTI configuration

2) Click the Module Configuration link.

3) Define the Host and Port of the All-In-One CTI PBX-connector:

SuiteCRM CTI host and port

Note! You can leave Password empty. Password is used only if you set Password in PBX-connector configuration file.
Note! In many countries the number of digits in the phone number can be different. The number of digits in the phone number also depends on where the call comes from - your city, from your country or from another country. "Match only last N digits" defines how CRM searches clients for pop-up window. For example, if you set "Match only last N digits=10" and you get incoming call from +44-345-022-34-41 then CRM shows clients which have "3450223441" in there phone numbers (i.e. client may have both phone number formata - 345-022-34-41 and +44-345-022-34-41).
Note! Please set check-box "Disable" in case you want to disable CTI-integration without deleting/disable the module.
Note! If you have FreePBX version 2.11 and above please do the following instead. Find the /etc/asterisk/cel.conf link and find the actual folder this link maps to (/var/www/html/admin/modules/cdr/etc/ by default). Please copy PBX-connector configuration file cel.conf to that folder and overwrite the existing file (it's safe!).

5. Updating SugarCRM User Settings

1) Now you need to make All-In-One-CTI settings visible. Open SugarCRM Admin page and go to Studio, Developer Tools section:

SuiteCRM CTI configuration

2) Find there module Users:

SuiteCRM CTI configuration

3) Select module component Layouts:

SuiteCRM CTI configuration

4) Select EditView field:

SuiteCRM CTI configuration

5) Add New Panel and New Row (drag and drop controls onto layout)

SuiteCRM CTI configuration

6) Change panel label to "All-In-One-CTI Integration settings" (click on the pencil near "New Panel 2") and add fields "Extension", "Incoming Call notification", "Click-to-Call" from the Toolbox (drag and drop onto layout):

SuiteCRM CTI configuration

Click "SAVE & DEPLOY" to save and apply your settings.

7) Open SugarCRM Admin page and go to User Management:

SuiteCRM CTI user management

8) Choose user and go to User Edit page. Find the All-In-One CTI section:

SuiteCRM CTI edit user

9) Update Internal Phone with the appropriate internal phone number (extension number) of that user. Click "Save" button to save changes. Update settings for all users (that will be using the All-In-One CTI) in the same way.

6. Popular PBX`s plug-in download links

Asterisk 1.8 32 bits http://www.prostiezvonki.ru/installs/prostiezvonki_asterisk1.8_x86.zip
Asterisk 1.8 64 bits http://www.prostiezvonki.ru/installs/prostiezvonki_asterisk1.8_x64.zip

Asterisk 11 32 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk11_x86.zip
Asterisk 11 64 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk11_64.zip

Asterisk 13 32 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk13_x86.zip
Asterisk 13 64 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk13_x64.zip

FreePBX 2.x 32 bits http://prostiezvonki.ru/installs/prostiezvonki_freePBX_asterisk13_x86.zip
FreePBX 2.x 64 bits http://prostiezvonki.ru/installs/prostiezvonki_freePBX_asterisk13_x64.zip

Avaya http://www.prostiezvonki.ru/installs/All-In-One_CTI_Avaya.exe

Panasonic http://prostiezvonki.ru/installs/ProstieZvonki_Panasonic.exe

! Please send email to a@vedisoft.info to get trial license key for your PBX. In your email please tell us what PBX you have.

Please find installation guides to install plug-in for your PBX here:
Asterisk and FreePBX https://store.suitecrm.com/docs/allinone-cti/install-guide-asterisk-freepbx
Avaya https://store.suitecrm.com/docs/allinone-cti/install-guide-avaya
Panasonic https://store.suitecrm.com/docs/allinone-cti/install-guide-panasonic

If you have another PBX please send email to a@vedisoft.info. If we support your PBX we will reply you with PBX plug-in attached, installation guide and trial license key.

  1. seanfdo member avatar

    seanfdo

    a year ago

    Is it compadible with Ericsson BP 250?

  2. seanfdo member avatar

    seanfdo

    a year ago

    can I integrate this with NEC SL1000 PBX?

    • Vedisoft member avatar

      Vedisoft Provider

      a year ago

      no,
      but you can use our Softphone.pro to connect your SIP PBX and SugarCRM

    • seanfdo member avatar

      seanfdo

      a year ago

      How do I connect your softphone and suitecrm?

  3. seanfdo member avatar

    seanfdo

    a year ago

    Also how will I integrate this to Softphone.pro

    • Vedisoft member avatar

      Vedisoft Provider

      a year ago

      To try our SIP-softphone integration please do the following:
      1. Download installation file: http://softphone.pro/en/#download-section
      2. Install it using Installation Guide: http://softphone.pro/en/help
      3. Install All-In-One info your CRM (installation guide for CRM - https://store.suitecrm.com/docs/allinone-cti/suitecrm-installation-guide)
      4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM

      • Password - [you will get when you download Softphone.Pro]
      • Host - wss://softphone.prostiezvonki.ru
      • Port - 443
      • Match only last N digits - 10
      1. When you will configure your Softphone.Pro put the same password ([you will get when you download Softphone.Pro]) in your Softphone’s CRM System settings
  4. easycompare member avatar

    easycompare

    8 months ago

    I using suitecrm 7.10.7. After upload package is got error "Invalid Package". Can you suggest how to fix?

  5. valuementor member avatar

    valuementor

    6 months ago

    is it possible to connect ringcentral or vonage

    • Vedisoft member avatar

      Vedisoft Provider

      6 months ago

      Hello, we do not have direct integration with these services. We have our own Softphone.pro that allows you to connect to any PBX, however, to get all the advantages of AIOC, you will need to receive all calls in our softphone, let me know if this suits you.

  6. Vedisoft member avatar

    Vedisoft Provider

    6 months ago

    Hello, we do not have direct integration with these services. We have our own Softphone.pro that allows you to connect to any PBX, however, to get all the advantages of AIOC, you will need to receive all calls in our softphone, let me know if this suits you.

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