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• unnormal connection close code:1006, reason:

  Support October 21st, 2024 @ 1:55 pm
  

  Hi Jack. Do you have any troubles right now with Avaya plugin?

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• Log and Record Problem

  Support October 21st, 2024 @ 1:28 pm
  

  Hi, On October 8, we requested this information from you, but did not receive it: Please reproduce the bug and 1. send suitecrm.log 2. send screenshot of the error

  PS 1. The most common reasons is you have wrong permissions on your filesystem on CRM server. Please use vendor`s recommendations. 2. Try to run Quick Repair via admin panel in suitecrm. And run SQL-request if prompted.

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• No realiza la llamada al momento de hacer click en el cuadro

  Support March 9th, 2024 @ 1:37 am
  

  Hola. Mi Skype es andrew.uymin, Si el problema se repite, puede escribir allí.

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• Calling Feature call log settings URL

  Support March 9th, 2024 @ 1:31 am
  

  Hello, Lance. Please tell: 1. What SuiteCRM version do you have? 2. Did you install our plug-in into your CRM?

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• User Guide

  Documentation January 16th, 2024 @ 6:44 am
  

  Hello, We don’t support Avaya Aura. We can integrate with any SIP PBX via our Softphone.pro (http://softphone.pro ).

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• SuiteCRM Module Not Saving Changes

  Support September 21st, 2023 @ 7:29 am
  

  Hello, please send the following info to sales@vedisoft.ru: 1) file suitecrm.log from the folder with the CRM after try to save settings 2) file with web server error logs (Apache/nginx) 3) Screenshots with valid licence check and AIOC configuration page 4) if it is possible to provide access via ssh and http, we could connect ourselves and check what the problem is.

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• Compatibility with Yeastar IP PBX P-Series PBX System P550

  Support August 28th, 2023 @ 6:21 am
  

  Hello, our module are not supporting Yeastar PBX.

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• Fatal error: Uncaught TypeError: call_user_func(): Argument #1 ($callback) must be a valid callback, non-static method Kanban::getModules() cannot be called statically

  Support June 14th, 2023 @ 12:46 pm
  

  Hello, the module have updated and you can download and reinstall it, the error should go away. However, it is necessary to make a backup of the 'kanban' table from DB, as it will be drop during the reinstallation. Once the installation is complete, you will need to unbackup 'kanban' table manually, if you don't want to recreate boards. Otherwise, you will have to create boards manually again.

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• Zadarma ?

  Support June 14th, 2023 @ 10:48 am
  

  Hello, no, there is no direct integration with this PBX.

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• All-In-One CTI

  Support June 13th, 2023 @ 4:46 am
  

  Hello, Please send a screenshot with this error. When does it occure? Are you trying to install OR run .exe file manually?

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• Fatal error: Uncaught TypeError: call_user_func(): Argument #1 ($callback) must be a valid callback, non-static method Kanban::getModules() cannot be called statically

  Support June 13th, 2023 @ 4:28 am
  

  Hello, Yes, at the moment the module is not compatible with php 8.0, we have started a task for update, there will be a fix within a week, I will inform you when it is ready.

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• Softphone Pro?

  Support May 29th, 2023 @ 6:14 am
  

  Hello, sorry for the late reply. If you want to receive calls on your smartphones, then the softphone pro solution will not work, since it implies that the call is received in the Softphone.pro application. In your case, one of the PBX integrations would be suitable, but we do not support freedomvocie.

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• Close Date by Month - Target Field

  Support February 27th, 2023 @ 7:10 am
  

  Hello, sorry for the long answer. What you can do now is to set the saved search in the advanced Opportunities search form. So you need to setup saved filters to each months with years. Saved filters will appear in the select 'Saved Search' on the kanban settings form.

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• Does this solution work with Vicidial 10?

  Support December 7th, 2022 @ 10:12 am
  

  Hello,

  We have not tested the module on this PBX. Theoretically, if there are no changes in the basic functionality of the asterisk, then it should work. You can order a free trial version and try it.

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• Plugin apparently not doing anything

  Support November 9th, 2022 @ 5:15 am
  

  Hello, try to request a trial on the site as usual. If it doesn't work, please contact sales@vedisoft.ru - they will send you a personal license.

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• Plugin apparently not doing anything

  Support October 25th, 2022 @ 7:13 am
  

  Hello, sorry for late answer, 1) We need datailed screenshots how you configure handlers in softphone: handler - url. 2) please send log softphone log file after make call (C:\Users[WINDOWS-USER]\AppData\Local\SoftphonePro) you can send it to sales@vedisoft.ru

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• Zadarma ?

  Support August 8th, 2022 @ 11:48 am
  

  Whatsapp? Telegram? You can send phone to maximv@vedisoft.ru, i receive your e-mails.

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• Zadarma ?

  Support August 8th, 2022 @ 7:27 am
  

  Hello, Apparently you are not receiving our e-mails (maybe it marked as spam?). Please write to Skype live:ebb3de03d480a977.

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