• Close Date by Month - Target Field

  Support February 27th, 2023 @ 7:10 am
  

  Hello, sorry for the long answer. What you can do now is to set the saved search in the advanced Opportunities search form. So you need to setup saved filters to each months with years. Saved filters will appear in the select 'Saved Search' on the kanban settings form.

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• Does this solution work with Vicidial 10?

  Support December 7th, 2022 @ 10:12 am
  

  Hello,

  We have not tested the module on this PBX. Theoretically, if there are no changes in the basic functionality of the asterisk, then it should work. You can order a free trial version and try it.

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• Plugin apparently not doing anything

  Support November 9th, 2022 @ 5:15 am
  

  Hello, try to request a trial on the site as usual. If it doesn't work, please contact sales@vedisoft.ru - they will send you a personal license.

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• Plugin apparently not doing anything

  Support October 25th, 2022 @ 7:13 am
  

  Hello, sorry for late answer, 1) We need datailed screenshots how you configure handlers in softphone: handler - url. 2) please send log softphone log file after make call (C:\Users[WINDOWS-USER]\AppData\Local\SoftphonePro) you can send it to sales@vedisoft.ru

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• Zadarma ?

  Support August 8th, 2022 @ 11:48 am
  

  Whatsapp? Telegram? You can send phone to maximv@vedisoft.ru, i receive your e-mails.

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• Zadarma ?

  Support August 8th, 2022 @ 7:27 am
  

  Hello, Apparently you are not receiving our e-mails (maybe it marked as spam?). Please write to Skype live:ebb3de03d480a977.

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• Zadarma ?

  Support August 1st, 2022 @ 8:03 am
  

  Hello, The integration module is deployed on our server, i.e. to work, it is necessary that your users can connect via socket connection from a browser to our remote server. The integration module requires access to the Zadarma API, in particular the key and secret. To get it you need:

  1. Open Zadarma account by a user with administrator rights. Go to "Settings" - "APIs and Integrations".
  2. Create an authorization key
  3. Send the generated key and secret to maximv@vedisoft.ru.

  We will deploy integration module and send you additional instructions.

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• Zadarma ?

  Support June 27th, 2022 @ 6:07 am
  

  Hello, yes there is full integration with Zadarma

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• Configuration for Softphone.pro + CRM Error Fething Meta data if using "pohne call"

  Support May 30th, 2022 @ 9:35 am
  

  Hello, 1) Please try to set https in url - according to screenshot you have ssl on crm host, so if there is no http on crm, then you need set https in softpfone 2) Are you getting an incoming call in softphone.pro? 3) Please make new incoming call and send new logs from softpfone.pro - https://softphone.pro/en/help/how-to-enable-logging

  for quick interaction, you can add me in skype - live:ebb3de03d480a977

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• Installation error Uncaught Error: Call to undefined method Basic::SugarBean()

  Support May 24th, 2022 @ 12:49 pm
  

  We've rebuilt the module. Please download and install it again.

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• Problem with module

  Support April 27th, 2022 @ 11:55 am
  

  Hello, please try to record a screencast with the problem. Or provide remote access to the system.

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• Problem with module

  Support April 14th, 2022 @ 5:37 am
  

  Hello. 1) The order of actions and how Kubernetes is connected with the kanban module is not entirely clear. Please provide more details on what steps you have taken. 2) Can you send a screenshot with the error?

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• All-In-One CTI integration issues

  Support April 7th, 2022 @ 2:42 pm
  

  Hello, 1) Perform a quick repair in the admin panel 2) Please send a screenshot with an error in the CRM 3) Specify which PBX do you use?

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• All-In-One CTI integration issues

  Support March 21st, 2022 @ 4:28 am
  

  Hello, I'm sorry, but at the moment we only support version 7, we have corrected the description of the module. Works on module support for the 8th version are in progress.

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• error 500

  Support March 10th, 2022 @ 8:36 am
  

  Please, 1) totaly uninstall module from your CRM 2) download module again (there is new build) and install it

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• error 500

  Support March 10th, 2022 @ 6:22 am
  

  Hello, 1) Please clarify which version SuiteCRM do you have? 2) we need your server log file with 500error. For apache is /var/log/apache2/error.log

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• User Guide

  Documentation February 2nd, 2022 @ 8:50 am
  

  Hello, Our module “All-In-One CTI” doesn’t have direct integration with Genesys But you can use our module with your PBX if your users use our SIP-softphones. If you use our softphone with your PBX then you get all functions of PBX-CRM integration: 1. Learn who calls you before you start talking (pop-up notification on incoming call) 2. Dialing number as easy as one-mouse-click (click-to-call) 3. Know who and when talked to your clients (call logs on client page and in calls list view) 4. Listen to conversation record directly from client page (audio records of phone talks)

  To try our SIP-softphone integration please do the following: 1. Download installation file: http://office.vedisoft.ru/__files/SoftphonePro.exe 2. Install it using Installation Guide: http://office.vedisoft.ru/__files/SoftphonePRO Installation Guide (EN).pdf
  3. Install All-In-One info your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugar-6) 4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM • Password - 635873 • Host - wss://softphone.prostiezvonki.ru • Port - 443 • Match only last N digits - 10 5. When you will configure your Softphone.Pro put the same password (635873) in your Softphone’s CRM System settings

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• FusionPBX Support

  Support December 27th, 2021 @ 7:36 am
  

  Hello, unfortunately for FusionPBX only softphone integration is available.

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