Hello, according to the log, no user is connected to the module on the PBX side. That is why you do not see events in CRM.
1) Settings for connecting to the module All-In-One-CTI from the CRM Admi panel
2) Screenshot of the profile of the current user with the configured internal number (2002, according to the log)
3) Screenshot of the browser console from main page od CRM of the user who has the 2002 number configured.
4) If you can, please execute the command in the browser console and send the output:
If these things do not help, then I can connect to you remotely and check all the settings.
Please make sure what you make Quick Reapair and JS grouping, and clear browser cache. If it will not help we can connect t your crm and check errors, but maybe it's some another additional plugin crash gui.
Yes, you can make refund in your profile.
Hello, the module cannot do this, since this is a change in the standard deals module. We can customize your system and add such button on the list view of Opportunities. This is a small, but additional work. If you are interested, let's contact us on Skype:live:ebb3de03d480a977