PhoneCall is not link to the Contact directly, therefore no, in the standard implementation this is not possible.
But we can additionally modify a module or report for you, for this, contact me by e-mail: firstname.lastname@example.org.
I did not change skype address. The last message from you (except message from today) was on May 3, I replied on it on May 4.
"These errors only occurred after you made us customisations on your plugin."
We can't reproduce it on test servers in 2018 and asked you to make a test yourself on clear SuiteCRM on VDS server (outside your network).
The test on VDS server is perfect way to go forward because:
1. VDS server excludes issues with firewalls, DNS servers and other network issues that can take a place in your (or your client) network.
2. If you can repeat validation problem there, you can give us ssh and http access to this VDS server and we will debug it right there. Because locally we can’t reproduce this problem.
I asked about this in 2018 and I asked you last time on March 11 in 2019 in skype , but as far as I know you have not tried this simple test.
To try our SIP-softphone integration please do the following:
1. Download installation file: http://softphone.pro/en/#download-section
2. Install it using Installation Guide: http://softphone.pro/en/help
3. Install All-In-One info your CRM (installation guide for CRM - https://store.suitecrm.com/docs/allinone-cti/suitecrm-installation-guide)
4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
Password - [you will get when you download Softphone.Pro]
Host - wss://softphone.prostiezvonki.ru
Port - 443
Match only last N digits - 10
When you will configure your Softphone.Pro put the same password ([you will get when you download Softphone.Pro]) in your Softphone’s CRM System settings
1. The most common issue for this error is your firewall that blocks connection to suitecrm.com (the request is sent to check license but could not get license server because of your firewall).
2. I do not see the purchase in your account. Please send me your license key to email@example.com
3. If you have old key, please send me your old key.
Project manager, Vedisoft