Make your CRM and telephones best friends!
Any Telephony Connector is a computer telephony integration between SuiteCRM that supports all modern PBXs provided by VoIP softphone provider, Softphone.Pro. Check out the key features below:
- Learn who calls you before you start talking
- Dialing number as easy as one mouse click (click-to-call)
- Listen to conversation record directly from client page (audio records of phone talks)
Supports ALL PBXs
Make sure you have Softphone.Pro. If you do not have this software, please install the latest version from official website.
Immediately Know Who is Calling
As a call comes in, a new tab in SuiteCRM appears with who is calling. Not in the system yet? You can add them on the spot:
Please, configure Softphone.Pro according to settings from official website.
URL to set is http://PATH_TO_YOUR_CRM/index.php?module=PhoneCalls&action=Search&record=&return_module=&return_action=&return_id=&phone=&search=%NUMBER%
Automatically Log Calls
Reducing the headache and time it takes to log calls allows your team to field more calls. The module allows you to log calls and get audio records:
Please configure Softphone.Pro:
- To log calls. URL is http://PATH_TO_YOUR_CRM/index.php?entryPoint=phonecalls&action=saveCall&event=%EVENT%×tamp=%TIMESTAMP%&direction=%DIRECTION%&login=%LOGIN%&server=%SERVER%&number=%NUMBER%&callername=%CALLERNAME%&duration=%DURATION%&record=&applogin=%APPLOGIN%&recordfilename=%RECORDFILENAME%
- To save audio records. URL is http://PATH_TO_YOUR_CRM/index.php?entryPoint=phonecalls&action=saveAudio
On any contact, account, or lead, simply click a phone number and your desk phone will immediately dial the number.
Check out the user guide for more information.