Any Telephony Connector is a computer telephony integration between SuiteCRM and all modern PBXs provided by VoIP softphone provider, Softphone.Pro.
#4462 - Plugin apparently not doing anything
Dear @Vedisoft team,
I am running SuiteCRM v8.1.2 which I installed into a Plesk server with Debian using Instalatron.
I have followed the instructions and, even though Softphone works perfectly, and telephone numbers are clickable in SuiteCRM and (in Chrome, not in Firefox) open up in Softphone, apparently none of the other functionalities work after having created the 3 described handlers:
- The screen pop-up doesn't show up. When I click on the Test button in Softphone > Integrations, a new tab opens up and shows the following:
Warning: chdir(): No such file or directory (errno 2) in /var/www/vhosts/mydomain.com/crm.mydomain.com/public/index.php on line 46
Fatal error: Uncaught Error: Class 'SugarAuthenticateUser' not found in /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/modules/Users/authentication/SugarAuthenticate/SugarAuthenticate.php:78 Stack trace: #0 /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/modules/Users/authentication/AuthenticationController.php(104): SugarAuthenticate->__construct() #1 /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/modules/Users/authentication/AuthenticationController.php(67): AuthenticationController->getAuthController() #2 /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/include/MVC/SugarApplication.php(116): AuthenticationController->__construct() #3 /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/include/MVC/SugarApplication.php(89): SugarApplication->loadUser() #4 /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/index.php(52): SugarApplication->execute() #5 /var/www/vhosts/mydomain.com/ in /var/www/vhosts/mydomain.com/crm.mydomain.com/public/legacy/modules/Users/authentication/SugarAuthenticate/SugarAuthenticate.php on line 78
After making a call to a number that belongs to a contact, no call is logged.
I cannot see the recording anywhere, either.
Can you guys please help me out?
Thank you very much in advance,
Javier
office14
2 years ago
Hello,
It's been already several days since I opened up this support ticket, but got no answer just yet.
@Vedisoft, are you still providing support to this plugin?
Thanks,
Javier
2 years ago
@Vedisoft, are you guys still in business?
2 years ago
Hello, sorry for late answer, 1) We need datailed screenshots how you configure handlers in softphone: handler - url. 2) please send log softphone log file after make call (C:\Users[WINDOWS-USER]\AppData\Local\SoftphonePro) you can send it to sales@vedisoft.ru
2 years ago
HI @Vedisoft, I had terminated the trial since I wasn't receiving support from you guys. I would need to set up another trial to be able to access the configuration under SUiteCRM. Can I get a new trial by following the same steps from within the SuiteCRM store? Or will it not let me because I already got one and cancelled it?
2 years ago
Hello, try to request a trial on the site as usual. If it doesn't work, please contact sales@vedisoft.ru - they will send you a personal license.