Asterisk Integration With SuiteCRM

The SuiteCRM Asterisk Integration allows you to enable Click To Call from any module in SuiteCRM.

The Call Notification center in the lower right corner of SuiteCRM will immediately show any customer information for both outbound and inbound calls.

All Asterisk calls get logged into SuiteCRM and related to the appropriate records based on the phone number of the call.

Call Notification Popup

Highlights

• Built on NodeJS
• Very lightweight, no server resources usage for asterisk service running on server
• Extremely Fast
• No limitations due to asynchronous technology
• Very easy to configure
• Works on any kind of hosting server that runs Linux or Windows
• Works with MySQL, MSSQL and every other databases

Features / Benefits

• Call Popup on incoming calls, allowing you to do multiple actions - like open contact, edit call details, or display information only. It checks Caller ID of the calling person against Contact, Accounts and Lead Modules.
• Click to Call from Contact, Accounts and Leads module.
• Complete call logs with automatic relations on leads / contacts module and automatic user assignment.
• Can work with any version any edition of SuiteCRM.
• Ready made installer, easy to install - using SuiteCRM Module Loader.
• Allows you to configure asterisk Server settings and User extension settings through admin panel of SuiteCRM.
• Facility to link to recording files of each and every calls.
• If extension is not registered/available, it will show the notification messages.
• Call transfer or call hang-up functionality from the popup window.
• Works in all environments. eg: Hosted CRM on Cloud & Local Asterisk Server can also use this Addon.
• Can work with multiple Asterisk Servers (eg: multiple branches use one CRM)

Click To Call Icon into SuiteCRM module

Asterisk Call Logs Screen