• Bug with Quotes: Deleted Groups of Line Items are still exported.

  Support February 5th, 2020 @ 1:21 am
  

  Hi,

  We have just uploaded version 2.5.15 of the component that fixes this problem.

  Tested with SuiteCRM v7.11.5 it was found that when deleting a group of quote lines, SuiteCRM deletes its lines (deleted = 1) but leaves the group record undeleted (remains as deleted = 0). You can check the code of modules/AOS_Products_Quotes/Line_Items.php as while reading of the lines it's not checked that the group is deleted, but only the line.
  The fact that the group remains undeleted would be a bug in SuiteCRM.

  This affected the component. If a document was requested with a list of quote lines it would work fine, but if request the line groups of the quote it would also show the deleted groups. This would be a bug in the component derived from the SuiteCRM bug.

  As for the way to contact us, better by email. Please use the email address listed in our store.suitecrm.com user profile or the email address listed in the 'Contact' section of the 'Readme.txt' file that accompanies the component (these are the same email address).

  Regards

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• Bug with Quotes: Deleted Groups of Line Items are still exported.

  Support February 3rd, 2020 @ 12:12 pm
  

  Hi,

  The component excludes all records with deleted = 1. The specific cases of each module for which they should or should not be excluded are not covered.
  These specific cases of exclusion must be treated by code, creating a "CalculatedField" class.

  Send us the document template that is not getting the correct data and the necessary steps to reproduce the error. We will publish an update if it is a component error or an additional functionality that needs to be added.

  In case you need to finally add a specific filter, please see custom/modules/Opportunities/DHA_DocumentTemplatesCalculatedFields.php example for Calculated Fields
  - ShowRow event to filter main module data
  - OrderRows event to order main module data
  - BeforeMergeBlock event to order and/or filter subpanel data.

  Regards

  View Comment
  
  
• Licence Validation

  Support December 5th, 2019 @ 4:12 pm
  

  Hi,

  No, at the moment you don't need an internet connection. MMR does not have license validation for now.

  Regards

  View Comment
  
  
• Activated modules not in module list

  Support October 5th, 2019 @ 1:20 am
  

  Hello,

  We have been testing MMR 2.5.14 with Suitecrm 7.8.23 regarding this case. We have created a new module and it has been verified that the module always has value in the acl_actions table, which translates into having value in $_SESSION['ACL']. This happens even if ACL support for the module is disabled. That is, in the module bean:

     public function bean_implements($interface){
        switch($interface){
           case 'ACL':
              return false;
        }
        return false;
     }
  

  You should check if the acl_actions table contains records for the module that is causing problems (replace 'MODULE-NAME' with the real name of the module in this SQL): :

  SELECT * FROM acl_actions WHERE category = 'MODULE-NAME'
  

  If no record is found, insert the necessary records with this SQL for Mysql (again, replace 'MODULE-NAME' with the real module name):

  insert into acl_actions (id, date_entered, date_modified, modified_user_id, created_by, name, category, acltype, aclaccess, deleted)
  values
  (UUID(), NOW(), NOW(), 1, 1, 'access', 'MODULE-NAME', 'module', 89, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'delete', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'edit', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'export', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'import', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'list', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'massupdate', 'MODULE-NAME', 'module', 90, 0),
  (UUID(), NOW(), NOW(), 1, 1, 'view', 'MODULE-NAME', 'module', 90, 0)
  

  Then logout and login from Suitecrm.

  Remember also that the module must be activated for MMR from the Admin module. The module must appear in the list of enabled modules within the configuration section "Mail Merge Reports Config".

  If the problem persists, check if the files_ "custom/modules/{$module_name}/DHA_DocumentTemplatesHooks.php"_ and "custom/modules/{$module_name}/logic_hooks.php" exists.
  In the logic_hooks.php file there must be at least two lines of type $hook_array['after_ui_frame'].

  Regards

  View Comment
  
  
• Activated modules not in module list

  Support October 2nd, 2019 @ 3:35 pm
  

  Hello,

  After the logout-login has already worked well, right?

  View Comment
  
  
• Set date/time format in .docx document

  Support July 3rd, 2019 @ 11:10 pm
  

  Hi,

  There are several constants and formats that depends on de language of the template.
  Each template only can be associated with one language.
  Depending on the language assigned to the template then dates, numbers and boolean values (Yes/No) will be displayed in a different way.

  You can add more languages and modify the configuration for each language available.
  For this task, please read "Languages" section in the Readme.txt file of the component.

  For example, in this case, and supposing you are using templates with US English, you need to modify the 'date_format' config in the 'en_US' section in 'modules/DHA_PlantillasDocumentos/lang_format_config.php' file.
  This config is defined as

  'date_format' => 'm/d/Y'
  

  but you can modify to this

  'date_format' => 'd/m/Y'
  

  if you need

  Regards

  View Comment
  
  
• Can't modifiy settings in Config panel

  Support June 26th, 2019 @ 9:18 pm
  

  Thank you !!

  View Comment
  
  
• Can't modifiy settings in Config panel

  Support June 26th, 2019 @ 5:50 pm
  

  Hi Mike,

  After reviewing your installation it is verified that it is not a problem of permissions nor of the installation, it is all correct.
  The problem came from a manual erroneous modification of the custom/include/language/en_us.lang.php file in which the values of $app_list_strings and $app_strings were reassigned from zero, which resulted in hiding the values entered by extension of the component and its malfunction.

  Regards

  View Comment
  
  
• Can't modifiy settings in Config panel

  Support June 22nd, 2019 @ 8:03 am
  

  Hi MIke,

  Recently we have tested MMR against SuiteCRM v7.11.5 & v7.10.17 (latest versions), and all works as expected.

  Please, check this issue https://store.suitecrm.com/support/mail-merge-reports/1666. Maybe can help you.

  Regards.

  View Comment
  
  
• MMR: In creating PDF, empty lines and newline commands in text areas are ignored

  Support June 4th, 2019 @ 8:33 am
  

  The generation of pdf is done through LibreOffice. It depends entirely on LibreOffice. The only thing we can recommend, is to update LibreOffice.

  Regards

  View Comment
  
  
• Field formatting

  Support February 15th, 2019 @ 1:30 am
  

  Hi,

  Try 'f_Decimals' format funcion to format number of decimals of floats and decimal variables. Example: [a.numvar;onformat=~f_Decimals(1)] or [a.numvar;onformat=~f_Decimals(0)]

  See https://store.suitecrm.com/support/mail-merge-reports/1536 and https://www.sugaroutfitters.com/support/mail-merge-reports/397 issues.

  And about the description field, the component does not modify the text shown in the generated template. Probably if are showing the characters '<' it must be because the original text already contains those characters.

  Regards

  View Comment
  
  
• Strange behavior when setting enabled modules

  Support February 8th, 2019 @ 1:12 am
  

  Hi,

  Yes, this problem was solved in v2.5.14. Please, check this issue https://store.suitecrm.com/support/mail-merge-reports/1651.
  However, 'DHA_templates_historical_enabled_modules' param is used only when the component is reinstalled. Check also this issue for more explanation : https://store.suitecrm.com/support/mail-merge-reports/1704

  Regards

  View Comment
  
  
• Leads and Contacts

  Support January 18th, 2019 @ 10:49 am
  

  Hi,

  We have tried to reproduce the problem with SuiteCRM 7.10.11 and MMR 2.5.14, but it worked well.
  We don't know where the problem might come from, but it doesn't seem to be a permission issue since it works well for certain modules (what doesn't work is enabling several modules at once).

  There is no place to save configuration of which modules are enabled and which are not (the parameters 'DHA_templates_historical_enabled_modules' in config_override.php are created only for a possible reinstallation of the component).

  The reading of which modules are enabled is done checking if there are certain files and hooks enabled.
  That is, it checks if the file "custom/modules/{$module_name}/DHA_DocumentTemplatesHooks.php" exists, and if it exists, it checks in the file "custom/modules/{$module_name}/logic_hooks.php" if the hook _'after_ui_frame' _exists (the hook expected by the component).

  Regards

  View Comment
  
  
• Compatibility with Workflow Module

  Support January 16th, 2019 @ 9:12 am
  

  Hi,

  There are currently no plans for integration with the workflow, but it sounds like a good idea.
  We will revise it to take it into account in future versions of the component.

  Regards

  View Comment
  
  
• PHP Warning - DHA_PlantillasDocumentos::populateFromRow(array $row, $convert = false) should be compatible with SugarBean::populateFromRow($row)

  Support January 15th, 2019 @ 11:24 pm
  

  Solved in version 2.5.14.
  Please review https://store.suitecrm.com/support/mail-merge-reports/1651

  View Comment
  
  
• Don't find the example templates; config_override.php not written by installation

  Support January 15th, 2019 @ 11:17 pm
  

  This issue will be followed in https://store.suitecrm.com/support/mail-merge-reports/1666 , since it seems that they happen by the same thing.

  View Comment
  
  
• Templates default language cannot be saved in Mail Merge Reports Config interface.

  Support January 15th, 2019 @ 11:14 pm
  

  Hi,

  This must be a typical file permission error.
  Please check the permissions and owner of the config_override.php file, and check if the user the server is running with has enough permissions to write to it.

  As a test, change config_override.php permissions to give it full permissions, with the command

  chmod 777 config_override.php
  

  This consideration of permissions must also be done with the directory in which the generated document templates are stored, that is, the directory configured in $sugar_config['DHA_templates_dir']. You should also check the permissions of that directory.

  This type of permission errors are not the usual, and usually happen due to a bad configuration of the permissions in the installation of the crm. You must take into account which user the server is running with, and which permissions the files and directories of the crm will require.

  See also the section "Troubleshooting" in the README.txt. In this section we talk about how to solve permission problems.

  If you want to manually assign the values in config_override.php, an example could be the following:

  
  $sugar_config['DHA_templates_default_lang'] = 'it_IT';
  $sugar_config['DHA_templates_dir'] = 'document_templates/';
  $sugar_config['DHA_OpenOffice_exe'] = '/usr/lib/libreoffice/program/soffice';
  $sugar_config['DHA_OpenOffice_cde'] = '';
  $sugar_config['DHA_OpenOffice_HOME'] = '/tmp';
  

  Regards

  View Comment
  
  

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