• Issues with 7.14

  Support October 29th, 2023 @ 1:00 pm
  

  Hello Chris,

  Unfortunately 7.14 introduced the upgrade of Smarty Templating Engine to v4 and it broke all the code using PHP tags inside the smarty template as the "php" tag is now removed.

  I tried of course to remove the licence validation code and the module itself need some PHP instructions to determine in case we have multiple signature fields. Even removing this block code led to others engine warning errors. The whole module would have to be rewritten from scratch to work under the new smarty engine.

  Unfortunately, the number of sales of the modules is about 0 for the last years so I don't plan to release a new version of the module for now. I have updated the internal listing system of SuiteCRM to reflect it should only work until 7.10 (latest version I officially tested and certify to be compatible)

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• Imge 64 no displayed in Gmail clients & others

  Support April 2nd, 2023 @ 6:20 pm
  

  We chose to develop the module using Base64 encoding to be able to store the data right in the database and not as files on fileSystem. To be able to display it from an email, we should be able to put it as a multipart email. This enquires kinda lot of development that is not planed for the module to the moment I speak.

  SOrry for the inconvenience.

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• Signatures not shown at PDF templates

  Support April 2nd, 2023 @ 6:16 pm
  

  Hello Carles,

  I have updated the documentation regarding version 7.12.x and 7.13.x It is on line 118 because SuiteCRM added a new elseif statement in these versions for the "wysiwyg" field type that was not present on 7.11.x

  Can you please tell me is this fix your first question over the PDF templates please ?

  The module has never been intended to work with mail merge. TO what I understand MailMerge is a module to mass email customers with a given email template What is the functionnal scenario you want to achieve please ?

  Regards IDevIt

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• Signature no displayed in emails templates

  Support November 4th, 2021 @ 7:57 pm
  

  Reinstalling the module would not affect the saved data (values are stored not in the module zip files but in database's tables directly) Anyway, I highly suggest you to ask for a sandbox environment first.

  Regards

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• Signature no displayed in emails templates

  Support November 4th, 2021 @ 7:55 pm
  

  Thanks for the feedback provided, I will close the case !

  Thank you very much in advance if you can leave us a small review here : https://store.suitecrm.com/addons/signature-field-widget/reviews

  Regards

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• Signature no displayed in emails templates

  Support November 2nd, 2021 @ 7:58 pm
  

  Hello Hola1,

  I will moderate your message because it contains sensitive data you posted in your message (I got the idea that the raw binary of the file has been updated) What was the previous version of SuiteCRM installed ? What is the new version number ?

  Did you also try to reinstall the module to apply the necessary changes in the core files of SuiteCRM (depending if it is an officially supported version : https://store.suitecrm.com/docs/signature-field-widget/release-notes

  Without more information, we are unable to debug it on the fly, and maybe additional support services will be necessary.

  BTW, we advise your suiteCRM provider to be aware of the installed module on your instance before proceding to any upgrade, and of course do not apply the upgrade on a production instance with "live" data but on a dedicated "test" environnement first.

  Regards iDevIT

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• 7.10.30 - MAJOR BUG Signature not saved in DB Correctly

  Support May 16th, 2021 @ 12:37 pm
  

  Hello and thank you very much for your patience We updated the module to 3.2 and did the necessary workaround to counter the core modification operated by SuiteCRM on 7.10.30 but also 7.11.19 as well

  You can download the new version here : https://store.suitecrm.com/download/28066

  Have a nice day Regards

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• 7.10.30 - MAJOR BUG Signature not saved in DB Correctly

  Support May 13th, 2021 @ 12:33 pm
  

  Thanks for all the information provided, we will have a look in the upcoming days if we can have a solution for SuiteCRM 7.10.30+ versions. The most important is that you already found a workaround for your specific installation.

  Regards

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• Can someone from the sales department please contact me? I have an offer to make

  Support May 13th, 2021 @ 12:31 pm
  

  We contacted "thelogos" via DM today. closing the case.

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• Signature field not working

  Support January 10th, 2021 @ 1:17 pm
  

  Hello Nativ Consulting team,

  Thanks first for your patience If you're SuiteCRM version is 7.11, you should NOT install 3.00 version of the module but 3.10 version instead. It fixes a JQuery change that was preventing the module to be working. Unfortunately, SuiteCRM doesn't allow us to clearly fine tune the install file on our side.

  Can you please give a try to the 3.10 version first ? https://store.suitecrm.com/download/23574

  Thank you very much for your feedback iDevIT

  If the issue is solved, please consider giving us your feedback here and a positive review on the module : https://store.suitecrm.com/addons/signature-field-widget/reviews

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• Signature field not working

  Support December 29th, 2020 @ 2:12 pm
  

  Hello,

  According to the supported platform matrix (https://docs.suitecrm.com/admin/compatibility-matrix/#_suitecrm_7_11_x)

  you should first upgrade your PHP version to 5.6 minimal. We are personally using php 7.3.x versions here.

  We will have another try with the latest out of the box version 7.11.15 in a few days (our connexion has just been cuted off this morning and will be back in service January 4th)

  In the meantime, can you please post us the module loader screen to give us the full list of addons installed on your installation ? Also if you know how to use the developer tools of Firefox/Chrome, can you check if you have any error in your console windows while being in the Edit view and pressing the save button ?

  Regards

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• Signature field not working

  Support December 28th, 2020 @ 10:03 am
  

  Hello I am sorry I didn’t get it.

  Current version of SuiteCrm is 7.11

  Can you check the about screen and build number on this screen (build date might help also) because I am unsure you answered me your CRM version

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• Signature field not working

  Support December 27th, 2020 @ 2:43 pm
  

  Hello Dear user,

  Can you please send us the SuiteCRM version used ? Also please include the module name where you want to create your field. Last what is the hardware used (Surface, iPad, ...) ?

  Your feedback is really strange as we carefully tested the module on multiple configurations and we have many satisfied customers. We are ready to have a look as soon as you will provide us some additional informations.

  Regards

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• Field Will Not Show in "Person Form"

  Support November 8th, 2020 @ 2:25 pm
  

  Hello and thanks for reporting your question. First I need to apologize for the delay, I missed the notification in our mailbox and discovered your question only this month as we adressed your other compatibility issue.

  Person Form is an HTML Form generated from Campaigns module. It generates a form to be included in another website (outside CRM scope) to retrieve some Leads/Contacts information.

  We in deed never designed our module to be able to be integrated inside the form and thus this is not a bug. We even don't know if we can really customize the Web2Lead generator.

  Your question must be address not as a bug but a feature request.

  Unfortunately adding this feature is currently not on our roadmap (in deed we have to admit we never thought about this form before!) The idea is interesting but as we need more time to investigate the possibilities.

  I will close the question but will add the link on our todo. If you have an emergency regarding this feature, please contact us to get more information about our professionnal services rates.

  Regards

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• Vardef Type Options

  Support November 8th, 2020 @ 2:16 pm
  

  The feature had been implemented in the 3.00 version on January 2020. Closing the feature request.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:10 pm
  

  For reference the 3.1 works also on 7.11.18 that is the latest 7.11.x version to date

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:05 pm
  

  (just for side purpose, this is not related to the PR we listed before) Maybe a JQuery upgrade because the save button and jquery code stopped working and so the save_signature JS function was not called anymore.

  With 3.1 version the function is now called properly. Waiting for customer feedbacks.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:03 pm
  

  Hello, thank you for your patience.

  Would you mind please to uninstall 3.00 and install 3.1 provided here : https://store.suitecrm.com/download/23574 Please note you need to REPAIR and clean your browser cache (or use private browsing).

  On our side, it works now on Chrome. Thank you for the feedbacks.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 11:18 am
  

  Until now, under Chrome, we checked the version that broke the plugin : 7.10.27 - module works 7.10.28 and up - module is not working anymore

  Releases Notes : https://docs.suitecrm.com/admin/releases/7.10.x/#_7_10_28

  The RN contains this sentence : Allow custom SugarFieldBase class - refering to this PR https://github.com/salesagility/SuiteCRM/pull/8814

  As any custom field we need to extend SugarFieldBase So I think we might have a deeper look here.

  Still investigating.

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