• Signature

  Support September 5th, 2019 @ 2:31 pm
  

  Hello Angelo,

  We designed the module to sign sensitive data in mind, such as quotes.
  Thus once saved, we thought that the signature should never being deletable by user action as it could raise legal issues with customer.

  Currently, there's no option about the fact to allow to delete an already existing signature.

  I could have a look if it might be added quickly (and at no extra cost) but it might requires up to Hours of additional work and in this case maybe we will not add the feature to the roadmap.

  Could you describe your use case to better understand the functionnal scenario that led you to try to erase the signature ?
  what is your business objective with our module please ?

  Regards

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• Do you charge to install your product on a Dev environment

  Support March 2nd, 2019 @ 11:07 pm
  

  Hello dear user,

  Of course we will not charge you for installing the licence on both your dev server and production one. As CRM integrators for a decade, we know that key of a succesfull integration is a preproduction/dev instance to let you test and prepare features before deploying to your users.

  When you will have installed the module, please be kind enough to give us a review, it will help us a lot.

  If you have any other question, don't hesitate to reach us.

  Regards

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• Signature Field

  Support February 9th, 2019 @ 4:05 pm
  

  Yes that was on my todo list, as you supported it really quickly, i developped the feature this morning
  V2.60 just popout our factory and is uploaded on SugarOutfitters.

  By the way thanks for your really prompt feedback.

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• Signature Field

  Support February 6th, 2019 @ 7:44 pm
  

  Thanks for your quick feedback.
  Could you please just update as soon as the version is available ?

  Glad to see you don't have the same constraints in QuickCRM as the one inherited from SuiteCRM engine that does not allow us for QuickEditing to have anything else than text in the inlineEditing AfterSave feedback :(

  The reset button has been intentionally not put in the field as signature is something that engage a customer, we don't want to be able to "erase" a customer engagement or data. So this is up to you but the feature should not be integrated right now (we are planning to add field's options in an upcoming release whereas the admin will be able to select or not some extra behaviors)

  Best regards

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• Function not displaying in Sugar Project Theme

  Support December 3rd, 2018 @ 7:08 am
  

  User choosed to ask for a refund during the weekend.
  Unfortunately, our module is working with out of the box version of Suitecrm, but this plugin break the default experience and features without providing an easy way to bypass.
  Closing the case and adding a new FAQ entry about theme compatibility.

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• Function not displaying in Sugar Project Theme

  Support November 30th, 2018 @ 8:32 am
  

  Customer is using a 3rd party theme provided by SugarOutfitters : https://www.sugaroutfitters.com/docs/sugarproject-theme
  This theme is overwrtting a lot of modules/default files to replace them with a new version, including compiled JS files ! (that is not advised as Admin could choose to recompile JS in the admin pannel breaking all changes provided by this module)

  Clearly the changes introduced by this theme are not upgrade safe and customers should be warned they will be stucked in a specific version (no upgrade plan to 7.11 or 8.0) unless the provider upgrade the code to handle properly all version upgrades (that is not the case here)

  Anyway, regarding our module : We are using Out of the box installation of SuiteCRM 7.10 and thus, are expecting to have the default installation files and set of features provided by the SuiteCRM software. If a customer has previously installed another module that is changing the way the core engine works (the case here) any customization provided by others suppliers could not work.

  Our advise :
  - Get back to default theme (you will then be able to upgrade your suitecrm instance to latest version and continue the upgrade plan as Suite is releasing new features)
  - If this is not an acceptable plan for you --> you might ask extra service either to the theme provider or the additional module provider (that mean extra cost, from the code read until now this could requires up to days of work, simply cause the theme creator didn't expect to include/respect all the default features provided in the default engine.).
  - Last solution is that you will not be able to use our module (and other providers' module as well) and so might ask a refund from the store.

  Hope this long answer will help future customers (I agree that without having the necessary coding skills it might be barely impossible to check if a module is overwritting a lot of base files)

  best regards

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• Function not displaying in Sugar Project Theme

  Support November 30th, 2018 @ 8:13 am
  

  Info collected by customer :

  PHP 5.6.36 (cli) (built: Apr 25 2018 10:11:47)
  Copyright (c) 1997-2016 The PHP Group
  Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
  with Zend OPcache v7.0.6-dev, Copyright (c) 1999-2016, by Zend Technologies

  SuiteCrm version is 7.10.7

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• Function not displaying in Sugar Project Theme

  Support November 29th, 2018 @ 10:40 pm
  

  Hmm the module is hosted on Sugaroutfitters and not this store. I don't know if Jason (admin) will be able to enable me a copy / demo version of this pro edition.
  Looking at the presentation, it is clear that the theme is totally rewritting the UI and layout and does not use the standard libraries shipped with SuiteCRM.

  This explains why any UI modification would not work correctly if we rely on default theme engine capabilities.

  I must have the source file of the module in order to read the code. To the first look of the video, they don't use any Menu for the Homepage module explaining you can't see the links provided by our module.

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• Function not displaying in Sugar Project Theme

  Support November 29th, 2018 @ 10:34 pm
  

  Thanks for your feedback. Can you please also confirm your SuiteCRM version AND php version ? (it might help us)
  We contacted SuiteCRM store to see if we can access the theme files in order to have a look.

  If we don't have the necessary feedback during the night (11:45pm here) could you provide us maybe the theme zip file (that you downloaded from the store ?)
  Our email is quite simple : info.idevit@gmail.com

  Looking forward your answer here for the versions. I will keep you updated tomorrow morning regarding the data collected during the night.

  Best Regards

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• Function not displaying in Sugar Project Theme

  Support November 29th, 2018 @ 6:42 am
  

  I have quickly browse the theme keyword on the store. Seems there's for example "SpecInfo Theme" that is released. Problem with this theme is that it overrides the default look and feel of SuiteCRM and replace the left menu by the list of menus (and menu entries in a submenu). Not sure if their module has been thinked to use the extensions framework to display the full menu list as it should. (I would love to be able to look at the code)

  Waiting your feedback about the theme's name. If we can't contact the provider, we will maybe ask you to send the theme Zip to our email address in order to gain time.

  BR

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• Function not displaying in Sugar Project Theme

  Support November 29th, 2018 @ 6:39 am
  

  In deed in SuiteCRM 7.10, only SuiteP theme is shipped.
  I think that the theme provider is not shipping the same exact features and modules than the one used by SuiteCRM by default (thus you should have errors in some areas of the software cause we are using basic SuiteCRM functions to display the popup)

  However we should have a look, could you please send the NAME of the theme module purchased over the store in order to let us contact the provider ?
  Without it, it will be hard to find the right theme !

  I will do my best to follow your case in the upcoming days.

  Best Regards

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• Function not displaying in Sugar Project Theme

  Support November 28th, 2018 @ 10:59 pm
  

  Hello Swatson,

  In deed the manual has been redacted using SuiteP (default SuiteCRM theme)
  If you use the classic Sugar theme, the necessary option will not be available under the HOME module.

  There's a workaround for that :
  Go to the Users Module, select a user.
  In the User module menu entries, you will see the "Log as xxx" entry to connect as this specific user.

  Can I ask you the main reason to use the classic theme of former SugarCRM software ? UI UX not adapted to your business ? Color scheme ?
  Please keep me updated if the workaround works on your instance.

  If so, please do not hesitate to leave us a review of the module (on both themes)
  I'll forward your message to developpers in order to check if we could find a way to activate the function on an older theme (I think this is only jquery that is missing : you should see a JS error in the console windows of your browser)

  Best Regards
  IDevIt Support Team

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