• Adding to PDF Template

  Support January 14th, 2020 @ 7:40 pm
  

  Taking note of the request, i will see in the future if we can develop such a page.
  Best regards and thanks for the feedback/rating

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• Adding to PDF Template

  Support January 14th, 2020 @ 6:05 pm
  

  Hello, unfortunately this file is not customizable via the custom folder.
  There's no extension mecanism either to let multiple modules customize the same file (if you have other file types that should perform a modification)

  I am wondering if a post install page via mmodule loader to install the modification (depending on suitecrm version) + a repair mecanism should help. It is still not 100% automatized but it could help to fix in one click via admin.
  What do you think about it ? No promise on delivery, just a raw thought I had yesterday about the signature module.

  Before closing, please also note I released version 3.0 yesterday night adding a new feature (one time editing signature for sensitive signature field) !

  By the way, do you have option at bottom of the page to maybe left a verification (that module works with your suitecrm version x.yy) and maybe a 5 star review to help us ? it would be greatly appreciated.

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• Adding to PDF Template

  Support January 6th, 2020 @ 7:48 pm
  

  Unfortunately, our customer didn't answer us after this post.
  We will close the issue but feel free to contact or reopen the question if it is not answered to you.

  Also please note that any review/feedback on the store will be highly appreciated if our service succeed your expectations.

  Regards
  iDevIt

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• Signature not saved after save record

  Support January 6th, 2020 @ 7:47 pm
  

  Hello,

  We are pleased to release Signature Field version 2.70 that should address the issue for CUSTOM MODULES build using Module Builder.
  There was a little inconsistency between out of the box modules and the way SuiteCRM builds the fields for custom modules.

  Please download the module and install it again. (uninstall first one)

  You will have to delete/readd your fields inside your custom module.
  You can also edit some file from the Module builder filesystem, but the track is more tricky so please prefer delete/readd the field (and then redeploy the module)

  If the bug still occurs, please check the fields_meta_data table in mysql and double check, the LEN column inside your field's row is NULL (and not 255 as it as !)

  Any comment/feedback/review will be highly appreciated

  Regards
  IDevIT

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• Signature not saved after save record

  Support January 4th, 2020 @ 9:51 am
  

  Until then :
  - i confirm that current module version is not working with meetings module ! (how suprising !) I will have to carefully double check that.
  - I double check the modification to be done in templateParser.php and it is working fine with Accounts module. I will send it right now to you.

  Last, I will have to create a new custom module and retest the whole loop, and will keep you updated

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• Signature not saved after save record

  Support January 4th, 2020 @ 8:09 am
  

  Hello,

  Many thanks for the precious feedbacks. I will definitevely have a look for the meetings module. It is rather used on Accounts/Leads/Contacts/Opportunities
  I remember that meetings modules had a lot of JS files embedded to manage the invitees maybe there's a glitch I can have a look there.

  Regarding the 500 error, can you please revert the file to original one waiting for our feedback ?
  I will also re-double check that this is working fine when using user created custom modules.

  Regards

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• Signature not saved after save record

  Support January 2nd, 2020 @ 8:03 am
  

  Hello,

  Best wishes for 2020 :)
  To help you about your question, can you please inform us :
  - Your exact suitecrm version ?
  - PHP version ?
  - MySQL version ?
  - Module name ?
  - Field name ?
  - Do you have access to mysql database to check the current field's value inside the database ?
  - If you go back in Edit View, is the canvas blank or the signature filled in ?

  Thanks for your feedback

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• Validate

  Support December 4th, 2019 @ 5:43 pm
  

  Thanks for your help and posting the missing CURL sample.
  This is extreme case when the customer DNS is not efficiently answering the DNS resolution calls to licence servers !

  Main point is that the module is now working as expected !
  I am closing the case.
  $If you need any other assistance, don't hesitate to reach us.

  May I also ask you to give us a little review of the module to help other users see how it is working with your specific version ?

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• Adding to PDF Template

  Support December 4th, 2019 @ 5:41 pm
  

  Hello and many thanks for your purchase and support message.

  I updated the documentation to help you :
  https://store.suitecrm.com/docs/signature-field-widget/adding-the-field-to-aos-pdf-templates

  I enclosed new information for all versions of SuiteCRM plus your exact version 7.10.21 : line 98

  Please don't hesitate to answer if this is working (or not) for you. And if our help was useful please leave a review for your specific version !

  Best regards

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• Validate

  Support November 17th, 2019 @ 12:52 pm
  

  Dear customer, we checked your message carefully.

  Reading it makes me quite uncomfortable as we can't see any attachement/image provided in your message.

  Also the link https://store.suitecrm.com/api/v1/key/validate?public_key=xxxxxxxxxxxxxxxxxxxxxx&key=my_license_key is coming from which admin page ?

  To enable your key, please go to the admin panel first as staged in our install documentation :
  https://store.suitecrm.com/docs/signature-field-widget/installation-guide

  Your key is still indicated as valid by SuiteCRM store.
  To me it sounds that you try to manually validate the plugin using a link that might has been provided by another plugin reseller ?
  But you can't enter this URL in your browser and except it to work as the answer from SuiteCRM servers will not be stored then in your CRM database (this kind of URL must be called by SuiteCRM server directly not by the admin user)

  This is a technical tasks and problem.
  I think you should ask your suiteCRM administrator some help to double check the actual configuration (config table in MYSQL that contains also the current state of the plugin validation)

  If you need some assistance from our side, please provide us a way to connect to your CRM instance (administrator) + way to connect to Mysql database.

  You can reach us using :    info.idevit@gmail.com

  Thank you

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• Signature

  Support November 17th, 2019 @ 12:46 pm
  

  No answer for two months - closing the case

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• Signature

  Support September 5th, 2019 @ 2:31 pm
  

  Hello Angelo,

  We designed the module to sign sensitive data in mind, such as quotes.
  Thus once saved, we thought that the signature should never being deletable by user action as it could raise legal issues with customer.

  Currently, there's no option about the fact to allow to delete an already existing signature.

  I could have a look if it might be added quickly (and at no extra cost) but it might requires up to Hours of additional work and in this case maybe we will not add the feature to the roadmap.

  Could you describe your use case to better understand the functionnal scenario that led you to try to erase the signature ?
  what is your business objective with our module please ?

  Regards

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• Do you charge to install your product on a Dev environment

  Support March 2nd, 2019 @ 11:07 pm
  

  Hello dear user,

  Of course we will not charge you for installing the licence on both your dev server and production one. As CRM integrators for a decade, we know that key of a succesfull integration is a preproduction/dev instance to let you test and prepare features before deploying to your users.

  When you will have installed the module, please be kind enough to give us a review, it will help us a lot.

  If you have any other question, don't hesitate to reach us.

  Regards

  View Comment
  
  
• Signature Field

  Support February 9th, 2019 @ 4:05 pm
  

  Yes that was on my todo list, as you supported it really quickly, i developped the feature this morning
  V2.60 just popout our factory and is uploaded on SugarOutfitters.

  By the way thanks for your really prompt feedback.

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• Signature Field

  Support February 6th, 2019 @ 7:44 pm
  

  Thanks for your quick feedback.
  Could you please just update as soon as the version is available ?

  Glad to see you don't have the same constraints in QuickCRM as the one inherited from SuiteCRM engine that does not allow us for QuickEditing to have anything else than text in the inlineEditing AfterSave feedback :(

  The reset button has been intentionally not put in the field as signature is something that engage a customer, we don't want to be able to "erase" a customer engagement or data. So this is up to you but the feature should not be integrated right now (we are planning to add field's options in an upcoming release whereas the admin will be able to select or not some extra behaviors)

  Best regards

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• Function not displaying in Sugar Project Theme

  Support December 3rd, 2018 @ 7:08 am
  

  User choosed to ask for a refund during the weekend.
  Unfortunately, our module is working with out of the box version of Suitecrm, but this plugin break the default experience and features without providing an easy way to bypass.
  Closing the case and adding a new FAQ entry about theme compatibility.

  View Comment
  
  
• Function not displaying in Sugar Project Theme

  Support November 30th, 2018 @ 8:32 am
  

  Customer is using a 3rd party theme provided by SugarOutfitters : https://www.sugaroutfitters.com/docs/sugarproject-theme
  This theme is overwrtting a lot of modules/default files to replace them with a new version, including compiled JS files ! (that is not advised as Admin could choose to recompile JS in the admin pannel breaking all changes provided by this module)

  Clearly the changes introduced by this theme are not upgrade safe and customers should be warned they will be stucked in a specific version (no upgrade plan to 7.11 or 8.0) unless the provider upgrade the code to handle properly all version upgrades (that is not the case here)

  Anyway, regarding our module : We are using Out of the box installation of SuiteCRM 7.10 and thus, are expecting to have the default installation files and set of features provided by the SuiteCRM software. If a customer has previously installed another module that is changing the way the core engine works (the case here) any customization provided by others suppliers could not work.

  Our advise :
  - Get back to default theme (you will then be able to upgrade your suitecrm instance to latest version and continue the upgrade plan as Suite is releasing new features)
  - If this is not an acceptable plan for you --> you might ask extra service either to the theme provider or the additional module provider (that mean extra cost, from the code read until now this could requires up to days of work, simply cause the theme creator didn't expect to include/respect all the default features provided in the default engine.).
  - Last solution is that you will not be able to use our module (and other providers' module as well) and so might ask a refund from the store.

  Hope this long answer will help future customers (I agree that without having the necessary coding skills it might be barely impossible to check if a module is overwritting a lot of base files)

  best regards

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