• 7.10.30 - MAJOR BUG Signature not saved in DB Correctly

  Support May 16th, 2021 @ 12:37 pm
  

  Hello and thank you very much for your patience
  We updated the module to 3.2 and did the necessary workaround to counter the core modification operated by SuiteCRM on 7.10.30 but also 7.11.19 as well

  You can download the new version here : https://store.suitecrm.com/download/28066

  Have a nice day
  Regards

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• 7.10.30 - MAJOR BUG Signature not saved in DB Correctly

  Support May 13th, 2021 @ 12:33 pm
  

  Thanks for all the information provided, we will have a look in the upcoming days if we can have a solution for SuiteCRM 7.10.30+ versions.
  The most important is that you already found a workaround for your specific installation.

  Regards

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• Can someone from the sales department please contact me? I have an offer to make

  Support May 13th, 2021 @ 12:31 pm
  

  We contacted "thelogos" via DM today. closing the case.

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• Signature field not working

  Support January 10th, 2021 @ 1:17 pm
  

  Hello Nativ Consulting team,

  Thanks first for your patience
  If you're SuiteCRM version is 7.11, you should NOT install 3.00 version of the module but 3.10 version instead. It fixes a JQuery change that was preventing the module to be working.
  Unfortunately, SuiteCRM doesn't allow us to clearly fine tune the install file on our side.

  Can you please give a try to the 3.10 version first ?
  https://store.suitecrm.com/download/23574

  Thank you very much for your feedback
  iDevIT

  If the issue is solved, please consider giving us your feedback here and a positive review on the module :
  https://store.suitecrm.com/addons/signature-field-widget/reviews

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• Signature field not working

  Support December 29th, 2020 @ 2:12 pm
  

  Hello,

  According to the supported platform matrix (https://docs.suitecrm.com/admin/compatibility-matrix/#_suitecrm_7_11_x)

  you should first upgrade your PHP version to 5.6 minimal.
  We are personally using php 7.3.x versions here.

  We will have another try with the latest out of the box version 7.11.15 in a few days (our connexion has just been cuted off this morning and will be back in service January 4th)

  In the meantime, can you please post us the module loader screen to give us the full list of addons installed on your installation ?
  Also if you know how to use the developer tools of Firefox/Chrome, can you check if you have any error in your console windows while being in the Edit view and pressing the save button ?

  Regards

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• Signature field not working

  Support December 28th, 2020 @ 10:03 am
  

  Hello
  I am sorry I didn’t get it.

  Current version of SuiteCrm is 7.11

  Can you check the about screen and build number on this screen (build date might help also) because I am unsure you answered me your CRM version

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• Signature field not working

  Support December 27th, 2020 @ 2:43 pm
  

  Hello Dear user,

  Can you please send us the SuiteCRM version used ?
  Also please include the module name where you want to create your field.
  Last what is the hardware used (Surface, iPad, ...) ?

  Your feedback is really strange as we carefully tested the module on multiple configurations and we have many satisfied customers.
  We are ready to have a look as soon as you will provide us some additional informations.

  Regards

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• Field Will Not Show in "Person Form"

  Support November 8th, 2020 @ 2:25 pm
  

  Hello and thanks for reporting your question.
  First I need to apologize for the delay, I missed the notification in our mailbox and discovered your question only this month as we adressed your other compatibility issue.

  Person Form is an HTML Form generated from Campaigns module.
  It generates a form to be included in another website (outside CRM scope) to retrieve some Leads/Contacts information.

  We in deed never designed our module to be able to be integrated inside the form and thus this is not a bug.
  We even don't know if we can really customize the Web2Lead generator.

  Your question must be address not as a bug but a feature request.

  Unfortunately adding this feature is currently not on our roadmap (in deed we have to admit we never thought about this form before!)
  The idea is interesting but as we need more time to investigate the possibilities.

  I will close the question but will add the link on our todo.
  If you have an emergency regarding this feature, please contact us to get more information about our professionnal services rates.

  Regards

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• Vardef Type Options

  Support November 8th, 2020 @ 2:16 pm
  

  The feature had been implemented in the 3.00 version on January 2020.
  Closing the feature request.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:10 pm
  

  For reference the 3.1 works also on 7.11.18 that is the latest 7.11.x version to date

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:05 pm
  

  (just for side purpose, this is not related to the PR we listed before)
  Maybe a JQuery upgrade because the save button and jquery code stopped working and so the save_signature JS function was not called anymore.

  With 3.1 version the function is now called properly.
  Waiting for customer feedbacks.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 2:03 pm
  

  Hello, thank you for your patience.

  Would you mind please to uninstall 3.00 and install 3.1 provided here : https://store.suitecrm.com/download/23574
  Please note you need to REPAIR and clean your browser cache (or use private browsing).

  On our side, it works now on Chrome.
  Thank you for the feedbacks.

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• Signature is not saved in certain browsers

  Support November 8th, 2020 @ 11:18 am
  

  Until now, under Chrome, we checked the version that broke the plugin :
  7.10.27 - module works
  7.10.28 and up - module is not working anymore

  Releases Notes :
  https://docs.suitecrm.com/admin/releases/7.10.x/#_7_10_28

  The RN contains this sentence :
  Allow custom SugarFieldBase class - refering to this PR https://github.com/salesagility/SuiteCRM/pull/8814

  As any custom field we need to extend SugarFieldBase
  So I think we might have a deeper look here.

  Still investigating.

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• Signature is not saved in certain browsers

  Support November 7th, 2020 @ 1:47 pm
  

  Hello cmultari,

  Let us double check on our browsers and see if we can fix this.
  We will keep you updated.

  Regards

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• Creating dashlet

  Support June 14th, 2020 @ 9:59 am
  

  We also succesfully tested against latest LTS version 7.10.27
  No problem detected.

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• Creating dashlet

  Support June 13th, 2020 @ 6:51 pm
  

  We can't reproduce the issue on SuiteCRM 7.11.15.
  Sudoing as a basic user allows the admin to add a web dashlet and the dashlet is added to the targeted user, not the admin dashboard.

  Can we ask you to share a video of the problem at info.idevit@gmail.com ?
  It would help us to understand what is going wrong.

  Many thanks.

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• Creating dashlet

  Support June 13th, 2020 @ 6:33 pm
  

  Hello, would it be possible to know the version of your SuiteCRM instance ? in the meantime we will check on the latest available and compatible version of SuiteCRM.
  Regards

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• Vardef Type Options

  Support March 3rd, 2020 @ 10:02 pm
  

  Hello,

  In deed I am unsure this scenario can be handled currently in the field.
  if you're changing the "type", SuiteCRM will replace the "signature field" layout/code by the type you specified.
  Setting up a readonly field is only working for "text" field within SuiteCRM.

  Disabling the field using read-only vardef option is not yet supported in the module.
  How do you try to achieve the readonly flag : hardcoded ? via code depending on another field ?

  After having looked to the codebase, I think the most possible way would be to add a boolean check feature working like "readonly after save" but that would be a circuit breaker : it would disable the module only if both "readonly after save" is enable AND the checkbox (name of the checkbox) is checked. It would answer your need to what I understood.

  Unfortunately I am currently not planning this feature is not yet planed in our roadmap for the module as I am on other projects.
  If you're open to professionnal services offer, I might challenge my own agenda and do some extra work in weekend.
  Just answer us in this thread and if you agree, I will send a fair price regarding amount of work to extend the module. Please note that the service and payment will still be processed directly by SuiteCRM store.

  Regards
  IDevIT

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• Adding to PDF Template

  Support January 14th, 2020 @ 7:40 pm
  

  Taking note of the request, i will see in the future if we can develop such a page.
  Best regards and thanks for the feedback/rating

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