peterjakob - Profile

Support July 1st, 2020 @ 1:46 pm

Bob, did editing that tpl file work for you?

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Support May 11th, 2020 @ 3:51 pm

Sorry guys - I used the tool to merge two records and then the error started in the log again. Here is what I see....

Mon May 11 10:35:04 2020 [22482][1][FATAL] Urdhva Tech - DataCleaner Cron : DataCleaner is no longer active. Please renew your subscription or check your license configuration.

Any other thoughts on how I might resolve this?

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License service issue

Support May 11th, 2020 @ 1:41 pm

No more errors in our log file - thank you.

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One Module does not work for layouts

Support April 21st, 2020 @ 7:19 pm

This module was created like all our others using Module Builder - nothing special or different. Any idea how I might be able to fix it?

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Duplicates Screen

Support February 18th, 2020 @ 1:54 pm

Yes - I have my rules setup correctly now and it is fine - thank you.

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Upload File Names causing an issue

Support February 7th, 2020 @ 6:32 pm

Unfortunately I cannot grant access to our system due to nature of the data but I can tell you about our environment;

SuiteCRM 7.8.1 running under Linux.

If a user uploads a file called "TPO's Broker.xlsx" - it cannot be retrieved.

If I go to the folder the system and find the file and remove the apostrophe and then do the same in the database it will work.

"TPO's Broker.xlsx" - does not work
"TPOs Broker.xlsx" -works

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Files not uploading

Support December 11th, 2018 @ 12:21 pm

FYI - When this happened to us we needed to change the document folder in the config file and assign the correct permissions.

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MailMerge Question: Can I generate a document without the UI?

Support December 7th, 2018 @ 3:14 pm

Thank you so much - that works perfectly. It seems so simple now that I can see it working.

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MailMerge Question: Can I generate a document without the UI?

Support November 28th, 2018 @ 2:12 pm

Hello,
I was not really thinking of using a scheduler for this. I wanted to write some specific PHP that would generate the PDF. We use process manager that already has the ability to use a series of events or a schedule to launch PHP code for specific records. It is aware of the ID of the record of focus already. As far as I can tell you now use JS to launch the creation of a PDF and I cannot get that to work via php.

I was thinking more along the lines of a system URL that knows what PDF to generate;

Sample from our system today used to open a record.....
https://oursystem.com/index.php?module=CVM_PPSi_ClientVendorMaster&action=DetailView&record=86808269-50ce-a1db-d676-5bfe98b02b8a

What if we could add the ID of the template we want and maybe change the action to MailMergePDF - I could then construct that URL in PHP and get PDFs without the UI.
Or something like that.

Thoughts?

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Field Level Security

Support April 2nd, 2018 @ 6:43 pm

Jason,
See the attached screenshot - it is the UI that lets me put field level security on modules. Is this not part of your add-on?

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Field Level Security

Support April 2nd, 2018 @ 6:15 pm

I have 3.1.8 SecuritySuite - Enhanced, Professional, and Enterprise - installed. It already has the Additional Assigned Users. It is only that I cannot set control of that field via Roles. Is that in the Enterprise version? Anything else in the Enterprise version?

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Custom Fields in custom modules

Support February 26th, 2018 @ 3:39 pm

Nevermind - my mistake. It looks to be working as expected. Please close this ticket

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Custom Modules

Support December 15th, 2017 @ 5:06 pm

Ok perfect - I have placed the order already. Please let me know when it is ready for our custom modules.
Thanks,
Peter

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Custom Modules

Support December 15th, 2017 @ 3:13 pm

If I am using a custom module and custom fields that are for addresses - how does the auto-complete work in terms of knowing where to parse the Google address into?

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Layout Issue

Support November 29th, 2017 @ 4:31 pm

Excellent support from Jason

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Layout Issue

Support November 27th, 2017 @ 4:02 pm

I have downloaded and installed the lates version. Ran a Repair Roles and Repair/Rebuild. I also doubled checked my layouts and redeployed.
The issue has not resolved itself yet. It is only one module and it is only the EditView that picks the default view but the List and the DetailView are correct. Next steps? Thx

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Layout Issue

Support November 26th, 2017 @ 3:04 pm

Yes - we have deployed the EditView for that security group many times. What is strange is the the DetailView is selected and used correctly and only the EditView defers to the default. Is there a possibility that the Repair is not clearing the cache or something like that? Any other suggestions? Thanks Peter

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Problem Setting Role permissions

Support October 28th, 2017 @ 6:50 pm

Thank you. We eventually found the problem, it is related to the number of modules in our system and a default setting in PHP.
There is a setting in the php.ini file that limits the array;

max_input_vars = 1000

We needed to increase that value and then it all worked as expected. The odd part was that there were not errors or anything reported in either the SuiteCRM log or the PHP log.

Best,
Peter

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Invalid File Reference

Support September 29th, 2017 @ 1:50 pm

What was the resolution to this issue - I have having the same issue. Thanks, Peter

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White/ Blank Page ON create and view Socail Collaboration module after succesfull installation

Support August 16th, 2017 @ 9:37 pm

I get the very same issue - any resolution?

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