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#2546 - Upload File Names causing an issue

Closed General Question created by peterjakob Verified Purchase 7 months ago

I am having an issue when users upload a file with a non-standard character. If there is maybe an apostrophe in the file the upload works but I cannot retrieve the file until I rename the file in the folder and in the database.

Are there any plans to put some sort of file name mask or validation prior to uploading the file?

Thx

  1. cyborgsolution member avatar

    cyborgsolution Provider

    7 months ago

    Hello Peter
    Can you please share your CRM login details and link to the specific record where you have uploaded file with special characters that is not retrieved. You can email your details on info@cyborgsolution.com and we shall verify the issue.

    Thank you.

  2. peterjakob member avatar

    peterjakob Verified Purchase

    7 months ago

    Unfortunately I cannot grant access to our system due to nature of the data but I can tell you about our environment;

    SuiteCRM 7.8.1 running under Linux.

    If a user uploads a file called "TPO's Broker.xlsx" - it cannot be retrieved.

    If I go to the folder the system and find the file and remove the apostrophe and then do the same in the database it will work.

    "TPO's Broker.xlsx" - does not work
    "TPOs Broker.xlsx" -works

  3. cyborgsolution member avatar

    cyborgsolution Provider

    7 months ago

    We have replied you on your email and sent you a file that will fix the file name issue. Please check your email for update.

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