• PDF template not filled

  Support November 19th, 2020 @ 3:28 pm
  

  Okay, thank you Taco for updating. We would close this ticket, if you have any issue later, please dont hesitate to contact us again.

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• Rendering issues

  Support November 7th, 2020 @ 7:41 am
  

  Hello

  Please check your email for further information that we need to resolve your issue.

  Thank you

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• Module

  Support October 8th, 2020 @ 1:18 pm
  

  You can buy the check the plugin functionality. If it does not fit your requirements or you need some customisations on top of that then you can contact us. If you want to cancel later you can.

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• Module

  Support October 7th, 2020 @ 11:33 pm
  

  Hello

  The plugin works with "Email Templates" and Attaches "PDF templates" to the email record that is sent via Workflow. You can read about existing functionality on the Documentation Tab. If you have custom requirements please send us an email at info@cyborgsolution.com

  Thank you

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• File not uploading when saving

  Support October 5th, 2020 @ 7:29 pm
  

  This issue was resolved on client server.

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• Not working with scheduling workflow

  Support June 17th, 2020 @ 3:19 pm
  

  since you had refunded and no longer an active user, that is why it was closed. If you are an ** active purchaser** we would look into the issue since there might be many reasons as to why the workflow is not running including your server specific issues and in that case, support would need access to your server and crm details which would not be possible without being a Purchaser to be supported.

  We had sent you a follow up email on your email address a day before and did not got any response. Please be reminded that Any Use Cases created here need through analysis on Different CRM versions and PHP versions used by customers thus it takes ** 3-4 working days ** to analyse issues reported by users and after that we would come up with any suggestions/updates or fixes if any needed.

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• Not working with scheduling workflow

  Support June 16th, 2020 @ 9:56 am
  

  Can you please share your SuiteCRM and PHP version that you are using.

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• dony work the extension

  Support May 31st, 2020 @ 3:43 pm
  

  After contacting multiple times and not getting and response, we are closing this issue. if you still need assistance, please contact us again.

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• dony work the extension

  Support May 5th, 2020 @ 9:33 am
  

  We have not heard back from you. Can you please check your email (spam folder ) and acknowledge that you did or did not received our emails?

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• What Format does the Field have to be ?

  Support May 5th, 2020 @ 9:26 am
  

  Hello

  For email address specification, the Plugin uses core SuiteCRM functions, which searches for "Email Address" field.
  As you know that "Email Address" is not a common field type that can be added via Studio, thus in your case, it would be required to change those pointers and direct them specific to your (custom) email address field to add it to the workflow.

  You can contact us on our support email address to get more details on this customisation.

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• dony work the extension

  Support April 26th, 2020 @ 6:33 pm
  

  Please check your email for further helping out in this issue. We would carry it over on that channel.

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• dony work the extension

  Support April 26th, 2020 @ 12:00 pm
  

  Hello

  Please share your SuiteCRM version and PHP Version. We have sent you a personal email to get more information. Please check and respond to that.

  Thank you

  View Comment
  
  
• Image Tags Not Working Correctly

  Support February 13th, 2020 @ 10:04 pm
  

  Okay, if you still need help, you can contact on our email address.

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• Upload File Names causing an issue

  Support February 10th, 2020 @ 10:51 am
  

  We have replied you on your email and sent you a file that will fix the file name issue. Please check your email for update.

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• Upload File Names causing an issue

  Support February 7th, 2020 @ 10:15 am
  

  Hello Peter
  Can you please share your CRM login details and link to the specific record where you have uploaded file with special characters that is not retrieved. You can email your details on info@cyborgsolution.com and we shall verify the issue.

  Thank you.

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• PDF Template for Line Items

  Support December 23rd, 2019 @ 2:19 pm
  

  Please send an email to store@suitecrmstore.com with your issue. Store will do the refund as they do this automatically.

  View Comment
  
  

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