• Not working with scheduling workflow

  Support June 17th, 2020 @ 3:19 pm
  

  since you had refunded and no longer an active user, that is why it was closed. If you are an ** active purchaser** we would look into the issue since there might be many reasons as to why the workflow is not running including your server specific issues and in that case, support would need access to your server and crm details which would not be possible without being a Purchaser to be supported.

  We had sent you a follow up email on your email address a day before and did not got any response. Please be reminded that Any Use Cases created here need through analysis on Different CRM versions and PHP versions used by customers thus it takes ** 3-4 working days ** to analyse issues reported by users and after that we would come up with any suggestions/updates or fixes if any needed.

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• Not working with scheduling workflow

  Support June 16th, 2020 @ 9:56 am
  

  Can you please share your SuiteCRM and PHP version that you are using.

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• dony work the extension

  Support May 31st, 2020 @ 3:43 pm
  

  After contacting multiple times and not getting and response, we are closing this issue. if you still need assistance, please contact us again.

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• dony work the extension

  Support May 5th, 2020 @ 9:33 am
  

  We have not heard back from you. Can you please check your email (spam folder ) and acknowledge that you did or did not received our emails?

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• What Format does the Field have to be ?

  Support May 5th, 2020 @ 9:26 am
  

  Hello

  For email address specification, the Plugin uses core SuiteCRM functions, which searches for "Email Address" field.
  As you know that "Email Address" is not a common field type that can be added via Studio, thus in your case, it would be required to change those pointers and direct them specific to your (custom) email address field to add it to the workflow.

  You can contact us on our support email address to get more details on this customisation.

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• dony work the extension

  Support April 26th, 2020 @ 6:33 pm
  

  Please check your email for further helping out in this issue. We would carry it over on that channel.

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• dony work the extension

  Support April 26th, 2020 @ 12:00 pm
  

  Hello

  Please share your SuiteCRM version and PHP Version. We have sent you a personal email to get more information. Please check and respond to that.

  Thank you

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• Image Tags Not Working Correctly

  Support February 13th, 2020 @ 10:04 pm
  

  Okay, if you still need help, you can contact on our email address.

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• Upload File Names causing an issue

  Support February 10th, 2020 @ 10:51 am
  

  We have replied you on your email and sent you a file that will fix the file name issue. Please check your email for update.

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• Upload File Names causing an issue

  Support February 7th, 2020 @ 10:15 am
  

  Hello Peter
  Can you please share your CRM login details and link to the specific record where you have uploaded file with special characters that is not retrieved. You can email your details on info@cyborgsolution.com and we shall verify the issue.

  Thank you.

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• PDF Template for Line Items

  Support December 23rd, 2019 @ 2:19 pm
  

  Please send an email to store@suitecrmstore.com with your issue. Store will do the refund as they do this automatically.

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• I cannot log-in to my account can you help?

  Support December 12th, 2019 @ 5:24 pm
  

  Did you recently changed your admin -> system settings for validating user ips? Do you have a static IP or dynamic ?

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• I cannot log-in to my account can you help?

  Support December 11th, 2019 @ 6:52 pm
  

  Please contact us on our email address info@cybrogsolution.com with the details of issue and we shall follow up with you.
  Regards

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• PDF Template for Line Items

  Support November 27th, 2019 @ 4:40 am
  

  As we had sent you an email requesting further information but we did not received any response on that, furthermore you have decided to cancel the purchase so we can not help you further to resolve your issue. if you change your mind and would need the Plugin to Work on your instance, please feel free to contact on our email address info@cybrogsolution.com

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• PDF Template for Line Items

  Support November 26th, 2019 @ 6:55 pm
  

  Please check your email for information that we need. It was sent from our email address info@cyborgsolution.com requesting information about your system. Please reply to that email with information requested and we shall check into this issue.

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• Retrieve upload files by code

  Support November 26th, 2019 @ 4:28 pm
  

  The Uploaded files are saved in a predefined hierarchy inside the UPLOAD folder of the CRM. As the Plugin already retrieves file for Each Record, similar method can be used to push the Files to another Application. If you have any detailed technical requirements you can email us those at info@cyborgsolution.com and we can review them. Upload Files are not saved in Documents module, they can be changed to that but it would need Subpanel and other stuff for handling. Currently the FILE UPLOAD is a "field type" inside studio.

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• PDF Template for Line Items

  Support November 26th, 2019 @ 11:42 am
  

  Can you please share your SuiteCRM Version and PHP version?

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