• Error sending email with multiupload files

  Support October 14th, 2021 @ 10:05 am
  

  Hello

  Can you please share which SuiteCRM Version you are using?

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• Install Error

  Support September 1st, 2021 @ 5:27 pm
  

  We have investigated on the server and found out that the Office SMTP used to send emails does not allow other emails as FROM unless those accounts are created on the Office SMTP server. You can read about this on Microsoft blog here

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• Install Error

  Support August 30th, 2021 @ 7:00 pm
  

  Hello Leon

  We have tested the plugin on Two Installs of SuiteCRM with Version 7.10.7 which is on your server and 7.11.10 on our server. On both servers it is working as expected. Please make sure that any customisations that you have in place on your CRM instance are not causing any errors.

  Since we don't have access to the SSH and server logs, the only way to trace error is to get same files uploaded on our server to know which customisation is interrupting the Send Email action. The easier way to sort this out would be to get ZIPPED files (without DB Data) and we will replicate the crm on our server to find the issue. would it be possible to share that. You can send link to download via email.

  Thank you.

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• I can't add image gallery at menu (+add image gallery)

  Support August 18th, 2021 @ 10:06 am
  

  Hello

  Thank you for the update, we have sent you an email requesting access to the CRM instance to investigate the issue. Please reply to that email with the requested details.

  thank you.

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• I can't add image gallery at menu (+add image gallery)

  Support August 17th, 2021 @ 9:42 am
  

  Hello

  Can you please check browser console (press F12 to open debug menu and select Console TAB) for any errors ?
  Do you see any logs in the sutiecrm.log file? What are the permissions of upload/ directory?

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• < p class="error">Email FROM Masquerader is no longer active

  Support August 9th, 2021 @ 10:52 am
  

  Hello

  We have asked for Server details to check and verify the plugin install and that the permissions are correct. Please reply via Email so that we can proceed to check the issue.

  Thank you.

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• File is not uploaded

  Support June 30th, 2021 @ 12:27 pm
  

  Yes, please switch to skype support where you can get the details.

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• File is not uploaded

  Support June 30th, 2021 @ 9:36 am
  

  This might need adjustments in site path in config or changed and added to file that is handling the upload.

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• File is not uploaded

  Support June 29th, 2021 @ 4:57 pm
  

  Please check that the "upload" folder on the Root of CRM has correct rights to be modified and accessed. Do you see any errors in Browser console?

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• Failed to validate license key

  Support June 29th, 2021 @ 11:27 am
  

  Hello

  Yes we can help you with this. Can you please check your email for further details.

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• Drag and drop upload

  Support May 13th, 2021 @ 10:59 am
  

  Hello
  Gallery plugin is designed to handle each individual image separately. We have another Plugin that does Multiupload for Files and uploads multiple files at a time. That does not have a preview like gallery as it deals mainly with files [.pdf,.docx etc] so if you require that the gallery plugin should be modified and need some customisations on it, please send details to cyborgsolutionpkATgmailDOTcom and we can look into these.

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• Save Record to upload file issue

  Support March 19th, 2021 @ 4:36 pm
  

  Okay we have sent you an email for getting further details. Please check that and respond to it. Once we get the details we will help to resolve the issue.

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• Save Record to upload file issue

  Support March 19th, 2021 @ 11:12 am
  

  Please make sure that your server permissions are correct and that All the files were copied to the System. After Plugin Installation you need to Run Repair Rebuild and verify the files being deployed.
  You can check system Log for errors for finding why the workflow is failing.

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• Save Record to upload file issue

  Support March 18th, 2021 @ 7:06 pm
  

  Hello Davint

  We understand that you have added the field to a subpanel and want to upload the files in the Create Screen. However the current package only supports Edit Screen due to the CRM architecture which attaches an Identification Number to the Record after it is saved.

  However there are certain code customisations that can be performed for certain modules where users really need to use the On Create Screen(before save) feature. If you are interested in customising the CRM modules to handle these scenarios, please email us to discuss your usage and we shall look into it.

  Thank you.

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• Email is only without the attachments in the history of the records.

  Support January 29th, 2021 @ 8:03 pm
  

  The Attachments show up with the Email in the emails detail record. Navigate to the history record created by workflow and you can find attachments as Notes under the email in Notes subpanel.

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• Random behavior on Edit and detail views

  Support January 22nd, 2021 @ 5:53 pm
  

  Hi Ando

  Good to hear that Bug #1 was resolved by applying the fix from FAQs.
  Bug#2 you need to check on server as Localhost sometime cause issues in the server path, so you need to test that on server instance.

  Feel free to update us about your findings.

  Thank you

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• Random behavior on Edit and detail views

  Support January 20th, 2021 @ 8:05 pm
  

  Hello Ando

  Can you please update us with the status after applying the fixes suggested in last response.

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• Random behavior on Edit and detail views

  Support January 18th, 2021 @ 2:14 pm
  

  Hello Ando

  Bug #1 this might be related to some HTACCESS file restrictions, can you please follow instruction of Point 3 in FAQs to apply possible fix

  Bug #2 This usually occurs on Local instances since the Server Path on Local instance is different in nature (having directory structure like localhost/sitename/files) as compared to server ( mysite.com) so this would need a small fix for localhost, otherwise you can test the Plugin on Server and let us know if this occurs on live.

  For a quick collaboration, you can add our skype support @ cherubchum for any further issues.

  thank you

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• PDF template not filled

  Support November 19th, 2020 @ 3:28 pm
  

  Okay, thank you Taco for updating. We would close this ticket, if you have any issue later, please dont hesitate to contact us again.

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• Rendering issues

  Support November 7th, 2020 @ 7:41 am
  

  Hello

  Please check your email for further information that we need to resolve your issue.

  Thank you

  View Comment
  
  

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