• API allowed

  Support April 22nd, 2022 @ 5:27 pm
  

  Hi Carlos

  The files are stored in the "UPLOAD" directory where ever it is pointed and configured in the folders. We have a file that is handling the Upload so if you need technical details or you have an inhouse team that understands how to write/use APIs, we can share more details about how to go with this.

  View Comment
  
  
• Failing to install it in our live environment after successful test in our dev environment

  Support April 7th, 2022 @ 8:39 pm
  

  Server permissions were not correct which were fixed on a call and now the plugin is working.

  View Comment
  
  
• PDF Attachments, not Template

  Support April 7th, 2022 @ 10:33 am
  

  For further clarification, we have sent you an email. Please check your inbox.

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• PDF Attachments, not Template

  Support April 6th, 2022 @ 6:53 pm
  

  Hello Massimo

  By dynamic PDF you mean that PDF data would be filled up by replacing the variables and then attached to email ? if that is the question then this is what the Plugin is meant for. If you have something else on mind, please clarify.

  Thank you

  View Comment
  
  
• Does it work in projects

  Support April 5th, 2022 @ 9:05 am
  

  Hello Scott

  Yes gallery can be added to Projects, Documents, Tasks modules or any custom modules that you might have. It is a "Field" which can be added to modules display. Account History, you are referring to the History Subpanel which itself consists of Task, Meeting and Calls module ? Gallery would show in the Detail View for these modules.

  let us know if you need more clarification.

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• File extension .msg is not allowed

  Support March 1st, 2022 @ 11:13 am
  

  Hi Marilena

  please check your email for follow up on this issue.

  Thank you

  View Comment
  
  
• today error allowed

  Support January 26th, 2022 @ 1:21 pm
  

  Hi Massimo The issue seems to be related to Folder permissions.

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• today error allowed

  Support January 25th, 2022 @ 10:13 am
  

  Hello Massimo

  Please check the permissions of your Upload directory. By default its set to "upload" folder in your CRM root.

  View Comment
  
  
• Does not respect upload_dir configuration

  Support January 24th, 2022 @ 6:38 pm
  

  Hello Tim

  We have responded to your email for further information, please check your email.

  Thank you

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• I press the "+" key nothing happens

  Support January 15th, 2022 @ 7:06 pm
  

  Hello Massimo

  Can you please check your server permissions? Especially the folder /custom/include/SugarFields/Fields/Imagegallery

  Did you ran a Quick Repair Rebuild after installing the module? (Admin -> Repair -> Quick Repair & Rebuild) .

  View Comment
  
  
• Use with PDF Module

  Support December 24th, 2021 @ 1:14 pm
  

  Hello Mike

  Yes its possible to merge them both and make a custom solution specific for your need. You can ask further questions or discuss your requirements on our skype support (cherubchum) or direct email.

  Thank you.

  View Comment
  
  
• Special characters in file name = the attachment is not sent

  Support December 19th, 2021 @ 10:15 pm
  

  Hello Zoepl

  We would like to get more details on the issue. We have sent you an email to your email address requesting further information regarding this issue. Please reply to that email and we would check in detail.

  Thank you

  View Comment
  
  
• More than 1 field - email

  Support November 26th, 2021 @ 7:48 pm
  

  Hello Zoepl

  Please find below your answers.

  1) Yes it does work on your custom modules that you have created via module builder. 2) Right now you have Dropdown selection for selecting one Multiupload field per Workflow action.. 3) if you want attachments from 2 or more fields, you can set more actions to follow up with those files. It is like email Template selection. If this merger is critical for you, we can have a customised package for you. You can contact us via email or skype to get more details on this.

  let us know if you have any more questions.

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• Error sending email with multiupload files

  Support October 14th, 2021 @ 10:05 am
  

  Hello

  Can you please share which SuiteCRM Version you are using?

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• Install Error

  Support September 1st, 2021 @ 5:27 pm
  

  We have investigated on the server and found out that the Office SMTP used to send emails does not allow other emails as FROM unless those accounts are created on the Office SMTP server. You can read about this on Microsoft blog here

  View Comment
  
  
• Install Error

  Support August 30th, 2021 @ 7:00 pm
  

  Hello Leon

  We have tested the plugin on Two Installs of SuiteCRM with Version 7.10.7 which is on your server and 7.11.10 on our server. On both servers it is working as expected. Please make sure that any customisations that you have in place on your CRM instance are not causing any errors.

  Since we don't have access to the SSH and server logs, the only way to trace error is to get same files uploaded on our server to know which customisation is interrupting the Send Email action. The easier way to sort this out would be to get ZIPPED files (without DB Data) and we will replicate the crm on our server to find the issue. would it be possible to share that. You can send link to download via email.

  Thank you.

  View Comment
  
  
• I can't add image gallery at menu (+add image gallery)

  Support August 18th, 2021 @ 10:06 am
  

  Hello

  Thank you for the update, we have sent you an email requesting access to the CRM instance to investigate the issue. Please reply to that email with the requested details.

  thank you.

  View Comment
  
  
• I can't add image gallery at menu (+add image gallery)

  Support August 17th, 2021 @ 9:42 am
  

  Hello

  Can you please check browser console (press F12 to open debug menu and select Console TAB) for any errors ? Do you see any logs in the sutiecrm.log file? What are the permissions of upload/ directory?

  View Comment
  
  

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