• Save Record to upload file issue

  Support March 19th, 2021 @ 4:36 pm
  

  Okay we have sent you an email for getting further details. Please check that and respond to it. Once we get the details we will help to resolve the issue.

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• Save Record to upload file issue

  Support March 19th, 2021 @ 11:12 am
  

  Please make sure that your server permissions are correct and that All the files were copied to the System. After Plugin Installation you need to Run Repair Rebuild and verify the files being deployed.
  You can check system Log for errors for finding why the workflow is failing.

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• Save Record to upload file issue

  Support March 18th, 2021 @ 7:06 pm
  

  Hello Davint

  We understand that you have added the field to a subpanel and want to upload the files in the Create Screen. However the current package only supports Edit Screen due to the CRM architecture which attaches an Identification Number to the Record after it is saved.

  However there are certain code customisations that can be performed for certain modules where users really need to use the On Create Screen(before save) feature. If you are interested in customising the CRM modules to handle these scenarios, please email us to discuss your usage and we shall look into it.

  Thank you.

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• Email is only without the attachments in the history of the records.

  Support January 29th, 2021 @ 8:03 pm
  

  The Attachments show up with the Email in the emails detail record. Navigate to the history record created by workflow and you can find attachments as Notes under the email in Notes subpanel.

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• Random behavior on Edit and detail views

  Support January 22nd, 2021 @ 5:53 pm
  

  Hi Ando

  Good to hear that Bug #1 was resolved by applying the fix from FAQs.
  Bug#2 you need to check on server as Localhost sometime cause issues in the server path, so you need to test that on server instance.

  Feel free to update us about your findings.

  Thank you

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• Random behavior on Edit and detail views

  Support January 20th, 2021 @ 8:05 pm
  

  Hello Ando

  Can you please update us with the status after applying the fixes suggested in last response.

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• Random behavior on Edit and detail views

  Support January 18th, 2021 @ 2:14 pm
  

  Hello Ando

  Bug #1 this might be related to some HTACCESS file restrictions, can you please follow instruction of Point 3 in FAQs to apply possible fix

  Bug #2 This usually occurs on Local instances since the Server Path on Local instance is different in nature (having directory structure like localhost/sitename/files) as compared to server ( mysite.com) so this would need a small fix for localhost, otherwise you can test the Plugin on Server and let us know if this occurs on live.

  For a quick collaboration, you can add our skype support @ cherubchum for any further issues.

  thank you

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• PDF template not filled

  Support November 19th, 2020 @ 3:28 pm
  

  Okay, thank you Taco for updating. We would close this ticket, if you have any issue later, please dont hesitate to contact us again.

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• Rendering issues

  Support November 7th, 2020 @ 7:41 am
  

  Hello

  Please check your email for further information that we need to resolve your issue.

  Thank you

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• Module

  Support October 8th, 2020 @ 1:18 pm
  

  You can buy the check the plugin functionality. If it does not fit your requirements or you need some customisations on top of that then you can contact us. If you want to cancel later you can.

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• Module

  Support October 7th, 2020 @ 11:33 pm
  

  Hello

  The plugin works with "Email Templates" and Attaches "PDF templates" to the email record that is sent via Workflow. You can read about existing functionality on the Documentation Tab. If you have custom requirements please send us an email at info@cyborgsolution.com

  Thank you

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• File not uploading when saving

  Support October 5th, 2020 @ 7:29 pm
  

  This issue was resolved on client server.

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• Not working with scheduling workflow

  Support June 17th, 2020 @ 3:19 pm
  

  since you had refunded and no longer an active user, that is why it was closed. If you are an ** active purchaser** we would look into the issue since there might be many reasons as to why the workflow is not running including your server specific issues and in that case, support would need access to your server and crm details which would not be possible without being a Purchaser to be supported.

  We had sent you a follow up email on your email address a day before and did not got any response. Please be reminded that Any Use Cases created here need through analysis on Different CRM versions and PHP versions used by customers thus it takes ** 3-4 working days ** to analyse issues reported by users and after that we would come up with any suggestions/updates or fixes if any needed.

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• Not working with scheduling workflow

  Support June 16th, 2020 @ 9:56 am
  

  Can you please share your SuiteCRM and PHP version that you are using.

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• dony work the extension

  Support May 31st, 2020 @ 3:43 pm
  

  After contacting multiple times and not getting and response, we are closing this issue. if you still need assistance, please contact us again.

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• dony work the extension

  Support May 5th, 2020 @ 9:33 am
  

  We have not heard back from you. Can you please check your email (spam folder ) and acknowledge that you did or did not received our emails?

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• What Format does the Field have to be ?

  Support May 5th, 2020 @ 9:26 am
  

  Hello

  For email address specification, the Plugin uses core SuiteCRM functions, which searches for "Email Address" field.
  As you know that "Email Address" is not a common field type that can be added via Studio, thus in your case, it would be required to change those pointers and direct them specific to your (custom) email address field to add it to the workflow.

  You can contact us on our support email address to get more details on this customisation.

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• dony work the extension

  Support April 26th, 2020 @ 6:33 pm
  

  Please check your email for further helping out in this issue. We would carry it over on that channel.

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• dony work the extension

  Support April 26th, 2020 @ 12:00 pm
  

  Hello

  Please share your SuiteCRM version and PHP Version. We have sent you a personal email to get more information. Please check and respond to that.

  Thank you

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