Duplicate Cleaner is a SuiteCRM add-on that allows you to set up rules to find duplicate data in your SuiteCRM and helps you eliminate duplicates manually or automatically by our cleaner process. It supports multiple numbers of duplicate detection rules that you can configure from the admin.
#2562 - Duplicates Screen
I have the Duplicate Cleaner running and when it finds a duplicate I see "Record Deleted" in the Duplicates module. I do not have automerge enabled either. What does this mean?
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4 years ago
Hi Peter,
When you have set a Duplicate Cleaner rule and have kept the automerge = unchecked. As the cron runs and Duplicate is found, it enters the record in "Duplicate" module, From there you can perform manual merge. But as per what you say, it seems that when the cron is executed, the entry is done in "Duplicate" module, with "Primary record" and "Duplicate Record" As it shows that "Record Deleted" in any of them, means the record somehow is deleted from CRM, not by the duplicate cleaner. Someone manually have deleted that record in the CRM. so the queue shows "Record Deleted" In order to check how this functions, Create 2 records with same details and let the cron execute, the Duplicate module will show the duplicates, which you can then manually merge. If you have any questions or need assistance, you may also get in touch with us over skype, our skype id is: urdhvatech
Thanks & Regards Team Urdhva Tech
4 years ago
Hello Peter, Did you manage to take a look at it? Please let me know if we can be of any help.
Thanks & Regards Team Urdhva Tech
4 years ago
Yes - I have my rules setup correctly now and it is fine - thank you.
4 years ago
Happy to see it on track. :)