Duplicate Cleaner is a SuiteCRM add-on that allows you to set up rules to find duplicate data in your SuiteCRM and helps you eliminate duplicates manually or automatically by our cleaner process. It supports multiple numbers of duplicate detection rules that you can configure from the admin.
#2739 - License service issue
I have the system running and it works however my log file is fill with errors about the license ;
"Fri May 1 09:46:04 2020 [27414][1][FATAL] Urdhva Tech - DataCleaner Cron : DataCleaner is no longer active. Please renew your subscription or check your license configuration."
I put my license in the Admin screen and is says Validated but I still get this error.
best, peter
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"Like all Urdvha software; it just works and the support is more than excellent!" - pvzijl
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3 years ago
Hello Peter,
Thanks for using our add-on. It is strange that you are getting such an error even after the license key is validated properly. Can you confirm if you are still getting the same error? Maybe at that time when you have log, the license would not have been validated. But after validating there should not be any such log. It would be nice if you can check n confirm that you still get that.
Thanks & Regards, Team Urdhva Tech.
3 years ago
Hello Peter,
Are you getting the same error still or issue have been resolved?
Thanks & Regards, Team Urdhva Tech.
3 years ago
No more errors in our log file - thank you.
3 years ago
Hello Peter,
Thanks for the update. Closing the case.
Thanks & Regards, Team Urdhva Tech.
3 years ago
Sorry guys - I used the tool to merge two records and then the error started in the log again. Here is what I see....
Mon May 11 10:35:04 2020 [22482][1][FATAL] Urdhva Tech - DataCleaner Cron : DataCleaner is no longer active. Please renew your subscription or check your license configuration.
Any other thoughts on how I might resolve this?
3 years ago
Hello Peter,
It should not happen. I have sent you an email regarding this. I need some access to check on your instance.
Thanks & Regards, Team Urdhva Tech.