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• Deceptive Marketing

  Support April 5th, 2023 @ 8:42 pm
  

  I should have labeled this "unclear marketing" as the store is offering the "Try any plan for 30 days" not the plugin developer. This is confusing as some plugin developers also offer 30 trials. A refund needs to be requested from the correct party, in this case, the plugin store. A refund was issued once I requested one from the store.

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• Contacts not deleting for Exchange "invalid action (Unsync)"

  Support September 12th, 2018 @ 2:50 pm
  

  I deleted the contact from the CRM. The contact is listed as deleted in both the contact table and the contact_user table. The contact is still in the contact_user table but has a '1' in the deleted field. So the contact is deleted in CRM but Sync to Outlook is checked.

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• Location of "Sync to Outlook®:" field in database [Answered]

  Support September 10th, 2018 @ 2:15 pm
  

  Turns out that Sync to Outlook is not a property of the contact but instead a relationship between a contact and a user. Some users could be syncing the contact while other are not syncing it. As a result checkbox is checked when a record for the current user and contact exists in contacts_users table.

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• Sync of contacts fails when a large number of contacts are synced

  Support September 5th, 2018 @ 6:23 pm
  

  Thank you for the reply. My users requested that every contact in CRM be synced into Outlook. I had hopped that after the initial big sync, just syncing the changes would not slow down the system.

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• Missing contacts

  Support August 31st, 2018 @ 4:52 pm
  

  After some more testing the solution was to check the "Sync to Outlook®" field on each contact. If this field is not check the contact will not sync. Mass updating this field to checked fixed the problem.

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• Contact Sync Error

  Support September 8th, 2017 @ 1:11 pm
  

  I am not using the birthday field so I set the birthday field to NULL for all contact records. I still have the error so it can't be the birthday field that is causing the problem.

  The problem was with one of the dates in the exchange_lastmodified_date_c column of the contacts_cstm table. I set all the dates in this column to NULL and the sync completed without an error. While this got the sync working again it also created a copy of every contact in outlook so now I have two contacts in outlook for every contact in the CRM.

  Why does one bad date cause the sync process to fail instead of logging an error on this one contact and syncing all the other contacts?

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• Contacts Stopped Updating

  Support August 28th, 2017 @ 8:44 pm
  

  This is the error I am seeing in the log: 2017-08-28 15:45:02,187 [16] INFO - - 6db1ede5-c694-7060-8e61-57c9b060ce27 - Synching module Contacts with error: The operation has timed out - at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at ExchangeSynchronization.WebService.SuiteCRM.sugarsoap.K3tOnn4MpBJgTx7Hpl(Object , Object , Object ) at ExchangeSynchronization.WebService.SuiteCRM.sugarsoap.set_entries(String session, String module_name, name_value[][] name_value_lists) at ExchangeSynchronization.SuiteCRM.SuiteCRMAdapter.YBYaq8LuuJfnbEf1u5(Object , Object , Object , Object ) at ExchangeSynchronization.SuiteCRM.SuiteCRMAdapter.SetEntries(CRMModule module, IListOfNameValueList entries) at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.UEBBf6QFuTlfAG6Nvja(Object , CRMModule , Object ) at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.UpdateCRMItemAndLastSyncDateTime(IExchangeServiceWrapper service, IUser user) at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.qkfG9EYGRqW0BdYXIOn(Object , Object , Object ) at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.Synchronize(IExchangeServiceWrapper service, IUser user)

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• Contact sync

  Support August 24th, 2017 @ 3:46 pm
  

  Feuler, Did you get your alternative solution working? I also need this feature and maybe forced to use a different CRM if I can't find a solution. :(

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• Error configuring application: Invalid server URL

  Support August 24th, 2017 @ 1:33 pm
  

  Please close the ticket. I solved my problem. It has to do with the way my web sever is setup. I can't use the base URL as it is redirecting to a sub directory. The redirect works for a browser but the Implicit software need to have the resulting URL not the base URL. Incorrect: https://crm.site.com/ Correct: https://crm.site.com/SuiteCRM/

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• Invalid server URL

  Support August 24th, 2017 @ 1:26 pm
  

  Never mind I solved my problem. It has to do with the way my web sever is setup. I can't use the base URL as that is redirected to a sub directory. The redirect works for a browser but the Implicit software need to have the resulting URL not the base URL.

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• Error configuring application: Invalid server URL

  Support August 24th, 2017 @ 1:19 pm
  

  HTTPS is not the problem.
  ----Start Trace---- 08/23/2017 16:13:49.904 :- SyncTaskPaneEx.LoadFile End 08/23/2017 16:13:49.904 :- Excel.Application_WorkbookActivate End 08/23/2017 16:13:51.014 :- Excel.Application_WorkbookDeactivate Start 08/23/2017 16:13:51.014 :- Excel.Application_WorkbookDeactivate End 08/23/2017 16:13:51.034 :- Excel.Application_WorkbookActivate Start 08/23/2017 16:13:51.034 :- Excel.Application_WorkbookActivate. Loading document: C:\Users\X\Downloads\Contacts (3).csv 08/23/2017 16:13:51.034 :- SyncTaskPaneEx.LoadFileByPath Start. Loading file: C:\Users\X\Downloads\Contacts (3).csv 08/23/2017 16:13:51.058 :- Exception in GetFileInfoByLocalPath: 'System.Data.SqlServerCe.SqlCeException (0x80004005): The database file cannot be found. Check the path to the database. [ Data Source = C:\Users\X\AppData\Roaming\Implicit\Implicit FrontEnd\SyncDatabase.sdf ] at System.Data.SqlServerCe.SqlCeConnection.ProcessResults(Int32 hr) at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent) at System.Data.SqlServerCe.SqlCeConnection.Open() at SyncCoreFunctions.CoreFunctions.JNri3IvAGn3sSqy7LgH(Object ) at SyncCoreFunctions.CoreFunctions.GetFileInfoByLocalPath(String localPath)' 08/23/2017 16:13:51.058 :- SyncTaskPaneEx.LoadFile End 08/23/2017 16:13:51.058 :- Excel.Application_WorkbookActivate End ---End Trace---

  I looked for the file SyncDatabase.sdf and it is not at the path.

  I am also trying to get the server based version or your software to work and it is also unable to connect to my CRM. (see my other ticket)

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• Trial SuiteCRM Outlook Plugin - Could not construct 'login' request

  Support June 29th, 2017 @ 6:27 pm
  

  Itmonitor, Try switching your PHP version to 7.0 or 5.6 on your webserver. I was unable to get the fatal errors to stop when I had PHP 7.1 active (shared host so I don't have full control of the PHP options) but switching to an older version of PHP solved the problem.

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• Trial SuiteCRM Outlook Plugin - Could not construct 'login' request

  Support June 21st, 2017 @ 8:43 pm
  

  See this tread Also are you using a self signed certificate? That could be part of the problem as well. If the certificate does not match the server name, for example you put in the IP address instead of the domain name, it could cause problems.

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• Trial SuiteCRM Outlook Plugin - Could not construct 'login' request

  Support June 21st, 2017 @ 7:59 pm
  

  More of a workaround then a true fix, but I had to turn off require https on my web server to get the plugin working when I had this error. SuiteCRM Outlook Add-In 3.0.5.0 ISS on Windows Server 2012R2 Outlook 2013

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• Configure Outlook plugin - The remote server returned an error: (500) Internal Server Error.

  Support June 13th, 2017 @ 9:01 pm
  

  Can you please point me to a resource or search term that will tell me how to "turn off the fatals"?

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