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#560 - Contacts Stopped Updating

Closed Bug? created by hbar 2 years ago

I installed SweeterSync and got it configured for syncing contacts to exchange. The first 1000 contacts for one user copied over to Exchange, then the sync stopped. I have over 2000 contacts under my SuiteCRM user and more under other users. Why would the sync stop after only the first 1000 were synced? Current status checks out Ok on the dashboard and the service is running. I tried restarting the service. What should I do to trouble shot this?

  1. diligent member avatar

    diligent Provider Affiliate

    2 years ago


    there is no limitation in SweeterSync of syncing modules. This could happen for several reasons:
    - maybe there is a group settings which cause this
    - there can be an exchange limitation (eg. maximum number of contacts in a folder)
    - or maybe some other settings can case this

    Maybe there is an error message in the log files which can help to identify what cause this. Please send us the log files (you can find under the SweeterSync install folder):

    Thank you.

    • hbartel member avatar


      2 years ago

      This is the error I am seeing in the log:
      2017-08-28 15:45:02,187 [16] INFO - - 6db1ede5-c694-7060-8e61-57c9b060ce27 - Synching module Contacts with error: The operation has timed out -    at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
      at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
      at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
      at ExchangeSynchronization.WebService.SuiteCRM.sugarsoap.K3tOnn4MpBJgTx7Hpl(Object , Object , Object )
      at ExchangeSynchronization.WebService.SuiteCRM.sugarsoap.set_entries(String session, String module_name, name_value[][] name_value_lists)
      at ExchangeSynchronization.SuiteCRM.SuiteCRMAdapter.YBYaq8LuuJfnbEf1u5(Object , Object , Object , Object )
      at ExchangeSynchronization.SuiteCRM.SuiteCRMAdapter.SetEntries(CRMModule module, IListOfNameValueList entries)
      at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.UEBBf6QFuTlfAG6Nvja(Object , CRMModule , Object )
      at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.UpdateCRMItemAndLastSyncDateTime(IExchangeServiceWrapper service, IUser user)
      at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.qkfG9EYGRqW0BdYXIOn(Object , Object , Object )
      at ExchangeSynchronization.Service.SynchronizationManagers.UserDataSynchronizationManager.Synchronize(IExchangeServiceWrapper service, IUser user)

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