Every day, businesses lose leads, miss customer requests, and waste hours sorting through overflowing inboxes.

By the time someone identifies what’s sales and what’s support, it’s already too late — SLAs are breached, follow-ups are forgotten, and opportunities are lost.

Don't Worry! ...

Click to ‘favorite’ your SuiteCRM records in a flash and easily refer back to them later. The MTS Favorite Widget enables users to quickly mark any important record in the list view of any module as a favorite.

Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.

“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.

You can create notification and escalation procedures in terms of ...