To better engage members in helpful conversation, we've launched a new feature: Conversations. With Conversations, you can efficiently view and discuss activity on the SuiteCRM Store that is relevant to you. For example, as a seller you can stay on top of all cases, questions, comments, and so on to ensure that your customers are always getting the help they need.
The first important feature of Conversations is the feed (above). You can now view a list of all the actions that have happened on the site that are relevant to you. If you're a seller you can see reviews, ratings, verifications, questions and comments across all of your add-ons in a single feed. This makes it easy to digest what's happening with your add-ons as well as making the process of keeping up with your customers and leads very efficient.
Want to view a list of just support cases? There's a filter for that.
With the launch of Conversations, sellers are informed via email anytime a member leaves a comment, creates a rating & review, verifies an add-on works, asks a questions. Not only are they notified, but they are now able to kick-off a private conversation between themselves and the member to discuss the issue at hand. If someone leaves a negative verification or review, the seller has an opportunity to follow up with that member to try his/her best to fix the issue for the member and turn it into a positive experience.
If you haven’t already, login or register and check out the Conversations feature.
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Quick Email Preview
View email messages directly in the history panel itself or detach the Emails and Notes sub panel and see them in their own separate sub panel.
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Customer Portal
Customer Portal for SuiteCRM helps your company create and maintain a standalone portal for your customers, enabling them to log in and use your services, complete required tasks, keep track of support cases and many other functions.
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Mokas SalesPipe
Intuitive and powerful sales pipe management for SuiteCRM opportunites
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