Author avatar for chad

Feature: Conversations

Posted by on January 16, 2016

To better engage members in helpful conversation, we've launched a new feature: Conversations. With Conversations, you can efficiently view and discuss activity on the SuiteCRM Store that is relevant to you. For example, as a seller you can stay on top of all cases, questions, comments, and so on to ensure that your customers are always getting the help they need.

The first important feature of Conversations is the feed (above). You can now view a list of all the actions that have happened on the site that are relevant to you. If you're a seller you can see reviews, ratings, verifications, questions and comments across all of your add-ons in a single feed. This makes it easy to digest what's happening with your add-ons as well as making the process of keeping up with your customers and leads very efficient.

Want to view a list of just support cases? There's a filter for that.

With the launch of Conversations, sellers are informed via email anytime a member leaves a comment, creates a rating & review, verifies an add-on works, asks a questions. Not only are they notified, but they are now able to kick-off a private conversation between themselves and the member to discuss the issue at hand. If someone leaves a negative verification or review, the seller has an opportunity to follow up with that member to try his/her best to fix the issue for the member and turn it into a positive experience.

If you haven’t already, login or register and check out the Conversations feature.

Like this post?

We'll send you an email once a month with the latest posts.