Member SinceApril 9th, 2015
Last SeenNovember 4th, 2021
Support August 9th, 2018 @ 5:49 pm
Hello, it's been quite a while since we last communicated on this.
Please let me know if you would like to still give the integration a try. We are able to work around VPNs and firewalls.
Support June 8th, 2018 @ 2:02 pm
Hi Erick, sorry for the issue. I can help with this.
If you're SuiteCRM instance is not publicly accessible that is likely the issue. However we should be able to work around this.
Let's get on a call/screenshare and we can work on this together. Please pick a day/time that works for you with this link: https://calendly.com/fanaticallabs/zendesk-support-meeting
Support April 5th, 2018 @ 6:42 pm
Thanks for the call earlier today. I'm going to go ahead and close out this case.
To recap: We were able to get around the issues by installing the latest version of the module. In previous versions, the post install script was not enabling the dashlet to show up in certain modules and those modules were not being excluded from ajaxui. After installing the module that included those fixes, the integration started to work. Also, this was running on a test/localhost instance, so the oAuth authentication was not able to fully authenticate your instance to talk to intercom. After manually getting an Intercom token and adding it to the config table, you were able to connect to Intercom.
Let us know what your team thinks about the integration and if you have any questions. Thanks again!View Comment
Support April 4th, 2018 @ 8:23 pm
Hi again, I was able to take a closer look at this. Unfortunately I wasn't able to find any unclosed src values.
I think the best next step is to get on a screenshare so we can look at it together.
Please use this link to schedule a day and time that works for you: https://calendly.com/fanaticallabs/fanatical-chat-meeting
Support April 3rd, 2018 @ 2:31 pm
Got it. Thanks for the details.
I'll check to see if we're missing a double quote anywhere. Thanks!View Comment
Support April 3rd, 2018 @ 2:09 pm
Were you able to verify that the files do exist at those file paths?
Try running a repair and rebuild: Go to SuiteCRM > Admin > Repair and click Quick Repair and Rebuild
After doing that, go back to the contact page and do a hard refresh. See if that makes any difference. If it's a missing tpl that could solve the issue.
Support April 3rd, 2018 @ 1:03 pm
Try this: go to the server the SuiteCRM instance is located and see if you can find those three files on the server:
If you cannot find them, that means when you installed the module using Module Loader, SuiteCRM's permissions were incorrect and the files were not able to be placed in the file structure. If this is the problem, you will need to fix the permissions and re-install the module through the module loader. I will need to provide you a new package so that the system will allow you to reinstall.
If the do exist, it likely means that the files current file permissions are not correct and you will need to change them so that the web server can serve them. I would recommend looking at the files in the SuiteCRM folder and checking what the file permissions and ownership are currently set to.
If you're not sure how or what to set the file permissions and ownership to, please see these pages:
SuiteCRM docs: https://docs.suitecrm.com/admin/installation-guide/downloading--installing/
Script for setting permissions: https://shanedowling.com/sugarcrm-permissions-script
Let me know what you find!View Comment
Support March 30th, 2018 @ 1:58 pm
Thanks for the update. We haven't fully tested the integration on PHP 7 yet is why these warnings are popping up. I fixed the new warning you posted.
Please download the latest package, re-install and give it another try.
Let me know how it goes. Thanks again!View Comment
Support March 30th, 2018 @ 1:11 pm
Hello, thanks for reporting the issue. I just corrected the error related to the PHP warning you posted in your message.
You can go to your orders page (https://store.suitecrm.com/orders), download the latest package (it will still say version 1.0.4) and install it with the module loader. After doing this, go through the configuration steps again and see if step 4 works.
If not, please help me with the following:
Can you tell me more about your hosting environment? Are you hosting it or a SuiteCRM partner? What version of php is running?
Also, can you please check the suitecrm.log file and the php error log to see if any additional errors are showing? Please send a copy of the logs to email@example.com
Support January 24th, 2018 @ 7:25 pm
Hi everyone, I know this is an old case, but we do now support Zendesk to SuiteCRM syncing when a ticket is created or updated in Zendesk.
If you'd like a demo of this, please pick a time here and we'll make it happen: https://calendly.com/fanaticallabs/zendesk-support-meeting
I'm going to close this case out for now. Thanks!View Comment
Support October 19th, 2017 @ 3:00 am
Hi Brad, I know it's been a while since we last communicated. We obviously missed our Q1 target for this feature, but I can confirm this feature is currently being worked on.
We hope to have this out sooner rather than later now. Thanks!View Comment
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