In our ongoing effort of making it as easy as possible to sell and support SuiteCRM add-ons, we have a new tool that will make it easy to integrate the SuiteCRM Store into your internal sales and support process: Webhooks. Webhooks will allow you to be notified in real-time when things happen on the SuiteCRM Store with one of your add-ons: someone purchases your add-on, a customer creates a support case, someone leaves a review, etc. The list goes on.
Here’s how it works, when events occur on the SuiteCRM Store, we’ll send an HTTP request to a script at a designated location and tell you what happened. You’ll then be able to take action programmatically (via a script) however you like.
So how is this useful? Consider a couple use cases:
- You sell an add-on on the SuiteCRM Store that requires configuration on the your side before the customer can use the add-on. Instead of waiting for New Sale emails to show up in your inbox (which you may check only every few hours), simply enable Webhooks and listen for the New Sale event. Whenever the event occurs, you can script whatever it is that you manually had to do, satisfying the customer with a fast response time and great service as well as saving you time and manual work.
- You sell an add-on on the SuiteCRM Store but you already have internal processes for handling support cases. Using Webhooks will allow you to push these cases into your internal customer support system faster and more accurately to better serve your customers how you’re already used to serving them. As updates to the case occur, you can update the cases appropriately. All you need to do is enable Webhooks and listen for the Case Created event and New Case Comment event. Whenever the events occur, you can update your internal support system automatically.
These are just two of the many use cases. Nearly every interaction on the SuiteCRM Store has an available webhook to help you better service your customers and streamline your processes.
Ready to integrate webhooks? Here’s what’s next:
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SuiteCRM & VIES Integrator
Use this SuiteCRM plugin to create and update CRM records in accordance with the European VAT Information Exchange System (VIES). Also, verify other companies’ VAT numbers before moving forward with transactions.
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Mautic Integration
Mautic Integration allows you to connect your SuiteCRM Leads, Contacts, Accounts, Products, and Target List with Mautic. Sync data from SuiteCRM to Mautic and vice versa using Manual and Automatic Sync.
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Appointment Scheduler
Schedule meetings with just a few clicks! The Appointment Scheduler add-on for SuiteCRM allows your prospects and customers to schedule appointments from published calendars of your website or any other pages integrated with SuiteCRM.
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