In our ongoing effort of making it as easy as possible to sell and support SuiteCRM add-ons, we have a new tool that will make it easy to integrate the SuiteCRM Store into your internal sales and support process: Webhooks. Webhooks will allow you to be notified in real-time when things happen on the SuiteCRM Store with one of your add-ons: someone purchases your add-on, a customer creates a support case, someone leaves a review, etc. The list goes on.
Here’s how it works, when events occur on the SuiteCRM Store, we’ll send an HTTP request to a script at a designated location and tell you what happened. You’ll then be able to take action programmatically (via a script) however you like.
So how is this useful? Consider a couple use cases:
- You sell an add-on on the SuiteCRM Store that requires configuration on the your side before the customer can use the add-on. Instead of waiting for New Sale emails to show up in your inbox (which you may check only every few hours), simply enable Webhooks and listen for the New Sale event. Whenever the event occurs, you can script whatever it is that you manually had to do, satisfying the customer with a fast response time and great service as well as saving you time and manual work.
- You sell an add-on on the SuiteCRM Store but you already have internal processes for handling support cases. Using Webhooks will allow you to push these cases into your internal customer support system faster and more accurately to better serve your customers how you’re already used to serving them. As updates to the case occur, you can update the cases appropriately. All you need to do is enable Webhooks and listen for the Case Created event and New Case Comment event. Whenever the events occur, you can update your internal support system automatically.
These are just two of the many use cases. Nearly every interaction on the SuiteCRM Store has an available webhook to help you better service your customers and streamline your processes.
Ready to integrate webhooks? Here’s what’s next:
-
SuiteCRM Live Helper Chat Integration
Seamless Hassle-Free Integration with SuiteCRM Reduce up to 90% customer identification time Great opportunity to cross-sell and upsell Better closure of online sales and orders
-
Suite Dropbox
Dropbox integration with SuiteCRM gives you the best way to organize your Dropbox files in SuiteCRM. We have simplified the Dropbox organizational process by allowing users to drag and drop documents to a record, then a folder will automatically be created in Dropbox with the right documents inside.
-
Drag N Drop Documents
Drag N Drop module helps CRM users to create new Documents and relate it to that specific record just by dropping the files into Drag N Drop sidebar widget. The user can upload multiple files at a time. Using Drag and Drop, users can create and relate a document in 2 – 3 seconds which usually take...
- Show more addons