Every day, businesses lose leads, miss customer requests, and waste hours sorting through overflowing inboxes.
By the time someone identifies what’s sales and what’s support, it’s already too late — SLAs are breached, follow-ups are forgotten, and opportunities are lost.
Don't Worry! FynTriaging helps to avoid manual repetitive work of sorting and assigning emails to dedicated departments & teams and automates the process in seamless manner with the help of GenAI, so your team can focus on real work i.e., problem solving and lead engagement.
Overview
FynTriaging is an AI-powered email intelligence engine for SuiteCRM that converts inbox chaos into structured, actionable CRM records. It replaces manual email triage with smart, automated decision-making to boost speed, accuracy and revenue.
AI Email Understanding
FynTriaging automatically understands the intent of each email (sales, support, inquiry, escalation, follow-up) and extracts key details like contact info, subject, priority and context. It works reliably across diverse email formats and communication styles.
Auto Record Creation & Routing
Every important email becomes a structured SuiteCRM record in seconds: leads, contacts, cases or tickets are created automatically with relevant fields pre-filled. The system then routes each item to the right owner or team based on rules, intent and urgency, ensuring nothing falls through the cracks.
Workflow & SLA Automation
Trigger-based automation activates when emails arrive, keywords are detected, or priority is identified. FynTriaging supports instant notifications, escalations, reminders and follow-up tasks, helping teams maintain SLA commitments and provide consistent, timely responses.
Native SuiteCRM Experience
FynTriaging works natively inside SuiteCRM, requires minimal configuration, and starts delivering value quickly. By eliminating manual sorting and data entry, it saves hours per user per week and ensures 100% lead capture, faster response times and better customer experience.
