Every day, businesses lose leads, miss customer requests, and waste hours sorting through overflowing inboxes.
By the time someone identifies what’s sales and what’s support, it’s already too late — SLAs are breached, follow-ups are forgotten, and opportunities are lost.
Don't Worry! FynTriaging helps to avoid manual repetitive work of sorting and assigning emails to dedicated departments & teams and automates the process in seamless manner with the help of GenAI, so your team can focus on real work i.e., problem solving and lead engagement.
Introduction
FynTriaging Email Sense
FynTriaging Email Sense works silently in the background, analyzing incoming emails using Generative AI to understand customer intent.
Whether an email is a sales inquiry or a support request, the addon:
- Identifies the intent
- Extracts key details
- Creates or updates leads and cases automatically
- Sales and support teams can stop sorting inboxes and start responding faster with complete, accurate CRM records.
Key Features
- AI-based email intent detection
- Automatic lead and case creation
- Attribute extraction (name, contact, product, priority, issue type)
- Background processing—no user intervention required
- Native SuiteCRM integration
Key Benefits
- Eliminates manual email categorization
- Faster customer response times
- Improved CRM data accuracy
- Higher team productivity
Use Cases
- Sales inbox automation
- Support email handling
- Shared mailbox processing
- SLA-driven support teams
Why Choose FynTriaging Email Sense
Rule-based email filters fail to understand intent. FynTriaging Email Sense uses AI to read and decide—just like a human, but faster.
Key Differentiator:
Reads emails like a human, not like a rule engine.
Getting started
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