Every day, businesses lose leads, miss customer requests, and waste hours sorting through overflowing inboxes.
By the time someone identifies what’s sales and what’s support, it’s already too late — SLAs are breached, follow-ups are forgotten, and opportunities are lost.
Don't Worry! FynTriaging helps to avoid manual repetitive work of sorting and assigning emails to dedicated departments & teams and automates the process in seamless manner with the help of GenAI, so your team can focus on real work i.e., problem solving and lead engagement.
FAQ
1. What is FynRahbar Email Sense?
FynRahbar Email Sense is a GenAI-powered SuiteCRM addon that automatically analyzes incoming emails and converts them into leads or support cases.
2. How does it decide between a lead and a case?
The AI analyzes email content and detects customer intent—whether it’s a sales inquiry or a support request.
3. What data does it extract from emails?
It automatically extracts: Name and contact details Product or service interest Issue type, priority, and context
4. Does it update CRM records automatically?
Yes. Leads and cases are created and enriched instantly, ready for action.
5. How does this help my sales and support teams?
It eliminates manual email sorting, reduces response delays, and ensures no lead or request is missed.
6. Does it change existing CRM records?
No. It only creates new leads or cases based on incoming emails.
7. Is technical setup required?
No. Once installed and configured, it runs automatically in the background.
8. Does this replace manual ticket or lead creation?
Yes. It eliminates manual categorization, saving hours of effort every week.
9. Can teams act immediately on emails?
Yes. Leads and cases are created ready-to-work, with priority and context already set.
10. Can this addon be disabled or removed safely?
Yes. It can be enabled or disabled without affecting existing CRM data.
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