Website Developer, business analyst
-
Support May 11th, 2022 @ 3:42 am
Hi, did you complete a successful linkage to Xero after installation? You should have seen a popup window that asked you to allow Suite to access Xero...
Thanks for your time and patience
View Comment
-
Support February 8th, 2022 @ 12:42 am
Not sure what this question means? At the moment the plugin creates products/services in Xero with product codes. If the product exists in Xero, it can be synched back to Suite and created there...what review?
View Comment
-
Support February 8th, 2022 @ 12:40 am
Hey Dursun, tried to find my previous code for another problem that was similar to this (code overwritten on Suite update) but couldn't find it sorry. From memory I had code that triggered on system update that overwrote any changes that had been made by the Suite update to my custom module, in your case, Emails. Sorry, can't think of any other way around this problem.
View Comment
-
Support February 7th, 2022 @ 9:59 pm
Sorry don't quite understand what you're asking? You said you purchased the plugin - what is the need for an extension of a trial?
View Comment
-
Support January 3rd, 2022 @ 10:55 pm
If you tell me what your expectations are I meet be able to answer your question? I've included a couple of screen shots for you - detail view of a record with your required email address fields, also displaying the use of MULTIPLE field types in the same record, Additional phones, Other Contacts and Other Email addresses:
I could possibly give you access to one of my test installations so that you can see for yourself how it works but will need to send you access details privately
Hope this helps
View Comment
-
Support January 3rd, 2022 @ 7:24 am
Yes - the component is fairly cheap so there is no trial version however, you're still protected by the SuiteCRM Store 30 day guarantee. If it doesn't work for you, you can ask for a refund.
View Comment
-
Support July 23rd, 2021 @ 7:46 pm
Hmmmm, that is unusual :=] Do you have access to the SuiteCRM log file and/or do you know what/how to use your browser developer tools?
If you have access to the log files, could you please do the following: 1. In your SuiteCRM instance go to Admin ->System Settings, scroll to the bottom of the page and change your Logger Settings to Debug 2. Click on the View Log link 3. In the window that opens click on the Mark Point button 4. Open a new browser window/tab that contains the edit view with the new custom field 5. Click on the +/- buttons a few times, try and enter data in the fields, save/close the edit view 6. Back in the Log view window, click on the Refresh From Mark button 7. Click on the Next button 8. Get a screen shot or copy/paste whatever is in the window and email it to me?
Other then those steps, you could either give me access to your setup, go through your process and send me screen shots of all the screens that pertain to the field, from the root of your SuiteCRM installation, locate your suitecrm.log files and send me a copy of your most recent one with the name of the custom field you have created
Thanks for your time and patience
View Comment
-
Support April 17th, 2021 @ 1:05 am
It adds the products to Xero. If you test it, go into Xero after creating an invoice and have a look at the products. If there are values that you require in the Products module to be migrated to Xero that currently AREN'T, get back to us and we'll see how much work it will take to customise per your requirements. Services work slightly differently within Xero, hope this helps
View Comment
-
-
Support April 6th, 2021 @ 7:50 pm
Yes, and vice versa. If the product doesn't exist in Suite it is created from the Xero data that is imported
View Comment
-
Support March 30th, 2021 @ 4:04 am
Hey Dinushan, apologies for the time take to reply. Yes, the S2X module looks ONLY at the default Account Name field when synching so in your scenario, they'd need to swap the names around to ensure that the name they want to use in Xero is in the Suite default Account modules name field AND change the name field in Xero.
I haven't tried changing the Account name in Suite and then using the Update to Xero function, but can't see any reason why that wouldn't work as well. The underlying thing is, the name in Xero and the default Account name in Suite SHOULD match. Any update from either system would otherwise overwrite it
Hope this helps
View Comment
-
Support February 9th, 2021 @ 5:58 am
The problem with the generated SQL is the single quotes, clear them and it should complete successfully
View Comment
-
Support February 9th, 2021 @ 5:54 am
Hey Neurocom, just had a query from another custom who has the same installation characteristics as you, bitnami, docker, mariadb. He has also had some problems with the SQL update but is now up and running - unless you're from the same company. His support item is here: https://store.suitecrm.com/support/suite-to-xero/3409
Hopefully it will assist you if you're still interested in the module, see the correct SQL
View Comment
-
-
Support February 9th, 2021 @ 5:14 am
My turn to apologise for taking so long to reply, sorry!!!
With the customisable nature of Suite I can't see it being a problem... the size of the implementation would be another matter. You'd need a fairly comprehensive overview of business processes required, which elements would be run from Xero/which from Suite, how will the attendees book their seats (online forms directly inputting data to Suite?) etc etc. If you can put together more detail I could give you a more detailed answer... :=]
Cheers
View Comment
-
Support February 9th, 2021 @ 4:42 am
and send me a screen grab of the Invoice you're trying to send from Suite please, include line items, cost, dates etc
View Comment
-
-
Support February 9th, 2021 @ 4:15 am
Well, from the error message you screen shot it is saying that the Invoice has NOTHING in it, no line items, just a blank? Is this correct? Also, make sure that the currencies you are using are in Xero AND SuiteCRM BEFORE you try to send/create Invoices. Can you try and send a single account or contact record to Xero first? Just to see if the module is working for ANY records going to Xero - so steps to take:
- make sure you have all required currencies in Suite AND Xero. In Suite go to Admin -> Currencies, enter the correct ISO 4217 codes eg USD
- go to a single Account or Contact record in Suite -> detailview -> Actions menu. Click on the Send to Xero menu listing and send me info on what occurs, successful, error etc
- create an Invoice that has items in it. Make sure the items are listed as Products in Suite NOT Services. Do what you've done before with trying to send an invoice to Xero and send me the results
Thanks for your time and patience
View Comment
-
Support February 9th, 2021 @ 1:14 am
Sorry, the SQL only requires the one line above, the extraneous comments can be stripped out..
View Comment
-
Support February 9th, 2021 @ 1:13 am
RE your second question; I'm not sure, I haven't ever run/installed it with the settings you have outlined HOWEVER it doesn't 'sound' as if it would work. Xero has to have access to your URL to validate your OAUTH 2 credentials. If, on installing the module and attempting the Xero Configuration Settings -> Actions menu -> Connect to Xero action you have problems (e.g. no connection settings found error) I'd suggest looking in your firewall logs to see if in fact an IP address from Xero has been blocked. Unfortunately I can't help you with what those IP addresses might be either, you'd need to contact Xero? :=[
RE your sql, I have run up a test DB server (both MariaDB and MySQL) to test and both have no problem running the following required SQL:
ALTER TABLE aos_products_quotes add COLUMN line_item_id char(36) NULL;
Hope this is of some help to you, thanks for your time and patience
View Comment
Business Fundamentals has not rated any add-ons.
Business Fundamentals has not verified any add-ons.
Business Fundamentals has not created any Wanted Add-ons.