• License

  Support June 5th, 2025 @ 1:19 am
  

  Hey Jan? we currently have a couple of trial users, they have all validated their trial installations and are working with the plugin.

  I received an email from the SuiteCRM Store admin informing me that they have asked you to ensure you have no firewall restrictions for https://store.suitecrm.com and also that you have php_curl installed and working on your system. Could you confirm to me that that is the case please?

  There are a number of things we can try: - Read the document here and turn on the Xero.log file. - Once you've checked CURL is installed/enabled and your firewall is letting the Suite store in/out, could you turn on your system log and attempt to validate the license? If you get a can't validate license message, could you check your system log file for any occurrence of suitecrm and/or xero upload a copy of that file here please? - look in the root of your SuiteCRM installation and find the xero.log file, send a copy of that file to me - Could you also send me your system details please? Server type/configuration, PHP version, Suite version etc. more information you can give me the better.

  Thank you for your time and patience

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• Not validate key license

  Support December 19th, 2024 @ 6:48 am
  

  If you're still interested in the module it has been updated to include the ability to Audit it and for the Print as PDF using custom PDF template - please see the documentation here for details

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• Not validate key license

  Support December 13th, 2024 @ 11:38 pm
  

  Not entirely sure what is happening here - I have other customers who have successfully downloaded/validated the plugin. Please get back to me with any other details that may help to figure out what is going on here. Thanks for your time and patience

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• Http 500 Errors after install

  Support January 22nd, 2024 @ 5:42 pm
  

  Hi Paul - could you send me any entries in your Suite log file (or other logs) that you have used to identify the Suite to Xero add on as being responsible for this behaviour and I'll see what can be done to address it. Thanks for your time and patience

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• Plugin not validating

  Support July 15th, 2023 @ 1:42 am
  

  Hey Andras, the Xero log when enabled is situated in the root of your installation. I've had a look in the admin for the eval key that you have and it was last used on June 2nd, successfully and it is listed as active and valid. Could you have a look in your Suite error logs for any listing that might show us why the validation has failed? Search for validation, store, xero etc? Thanks for your time and patience

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• compatible with SuiteCRM ver 7.12

  Support July 27th, 2022 @ 2:19 am
  

  I have not tested it however, we have had customers that have installed it on this and later versions so I'm assuming yes.

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• Blank screen when connecting to XERO

  Support May 11th, 2022 @ 3:42 am
  

  Hi, did you complete a successful linkage to Xero after installation? You should have seen a popup window that asked you to allow Suite to access Xero...

  Thanks for your time and patience

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• Xero Products

  Support February 8th, 2022 @ 12:42 am
  

  Not sure what this question means? At the moment the plugin creates products/services in Xero with product codes. If the product exists in Xero, it can be synched back to Suite and created there...what review?

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• Using it with emails

  Support February 8th, 2022 @ 12:40 am
  

  Hey Dursun, tried to find my previous code for another problem that was similar to this (code overwritten on Suite update) but couldn't find it sorry. From memory I had code that triggered on system update that overwrote any changes that had been made by the Suite update to my custom module, in your case, Emails. Sorry, can't think of any other way around this problem.

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• Extending the Trial Version

  Support February 7th, 2022 @ 9:59 pm
  

  Sorry don't quite understand what you're asking? You said you purchased the plugin - what is the need for an extension of a trial?

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• Using it with emails

  Support January 3rd, 2022 @ 10:55 pm
  

  If you tell me what your expectations are I meet be able to answer your question? I've included a couple of screen shots for you - detail view of a record with your required email address fields, also displaying the use of MULTIPLE field types in the same record, Additional phones, Other Contacts and Other Email addresses:

  

  

  I could possibly give you access to one of my test installations so that you can see for yourself how it works but will need to send you access details privately

  Hope this helps

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• Using it with emails

  Support January 3rd, 2022 @ 7:24 am
  

  Yes - the component is fairly cheap so there is no trial version however, you're still protected by the SuiteCRM Store 30 day guarantee. If it doesn't work for you, you can ask for a refund.

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• Not woirking

  Support July 23rd, 2021 @ 7:46 pm
  

  Hmmmm, that is unusual :=] Do you have access to the SuiteCRM log file and/or do you know what/how to use your browser developer tools?

  If you have access to the log files, could you please do the following: 1. In your SuiteCRM instance go to Admin ->System Settings, scroll to the bottom of the page and change your Logger Settings to Debug 2. Click on the View Log link 3. In the window that opens click on the Mark Point button 4. Open a new browser window/tab that contains the edit view with the new custom field 5. Click on the +/- buttons a few times, try and enter data in the fields, save/close the edit view 6. Back in the Log view window, click on the Refresh From Mark button 7. Click on the Next button 8. Get a screen shot or copy/paste whatever is in the window and email it to me?

  Other then those steps, you could either give me access to your setup, go through your process and send me screen shots of all the screens that pertain to the field, from the root of your SuiteCRM installation, locate your suitecrm.log files and send me a copy of your most recent one with the name of the custom field you have created

  Thanks for your time and patience

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• Xero Products

  Support April 17th, 2021 @ 1:05 am
  

  It adds the products to Xero. If you test it, go into Xero after creating an invoice and have a look at the products. If there are values that you require in the Products module to be migrated to Xero that currently AREN'T, get back to us and we'll see how much work it will take to customise per your requirements. Services work slightly differently within Xero, hope this helps

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• Process of Uninstalling the trial version

  Support April 17th, 2021 @ 1:03 am
  

  Yes

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• Xero Products

  Support April 6th, 2021 @ 7:50 pm
  

  Yes, and vice versa. If the product doesn't exist in Suite it is created from the Xero data that is imported

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