• INVALID LICENSE KEY

  Support February 2nd, 2024 @ 11:11 am
  

  Hi nacho, we haven't seen any attached image, anyway, you will probably get the error because having an external server in a private network, the server must allow requests to licenses.activalink.com so that the key can be validated correctly.

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• INVALID LICENSE KEY

  Support February 2nd, 2024 @ 7:57 am
  

  Hi Nacho, we have checked the license key and it should be correct, the license key error could be because you have the crm on a local server without network access, anyway if you want we can do a support meeting to see what is wrong.

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• unable to access profile

  Support November 17th, 2023 @ 5:45 pm
  

  Yes, of course, I will send you the meeting in the mail.

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• unable to access profile

  Support November 16th, 2023 @ 8:48 am
  

  Hi, we have tested in other crm with this add-on and if you let us load user profiles, the error may be due to another add-on or some customization that conflicts, we can work on it with you, but we would need to meet to see in more detail that fails and to adjust the add-on to your needs, we send you an email to make an appointment.

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• unable to access profile

  Support November 14th, 2023 @ 7:27 am
  

  Hi, We have been checking the error that you mention, but when installing the package in a new crm completely empty we have not found the error and the add-on works normally. For the resolution of this error we would need some more screenshots of what is happening or if you wish we can do a support meeting to resolve it. Let us know what you prefer and in case of a meeting we will email you to arrange a date and time.

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• Do you Support SuiteCRM 8

  Support September 1st, 2023 @ 10:10 am
  

  Hello, At the moment its no compatible with suite 8 but we are working to make it. Thank you.

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• Cannot sync contacts

  Support July 4th, 2023 @ 8:50 am
  

  Good morning,

  If you have it selected, you must go to the contact you want to synchronize and in the edit view check the box in the office panel.

  If you have this plus the profile activated, it should synchronise correctly. If it still doesn't work, let us know and we will check if there is a problem.

  Kind Regards

  Activalink

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• Cannot sync contacts

  Support July 3rd, 2023 @ 8:27 am
  

  Hi,

  Check if you select the option to synchronise contacts in the profile in the office panel.

  Kind Regards

  Activalink

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• We took free trail , Can we have demo on how this addon works?

  Support May 29th, 2023 @ 2:26 pm
  

  Hello,

  Of course we can do a demo, we answered you a private message a few days ago with our availability. You should have it in my account < conversations, reply us there so if there are sensitive data are not public.

  Thank you,

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• Can't able to validate License Key

  Support April 21st, 2023 @ 11:12 am
  

  Hello again,

  We had a problem in the license key validation, but now it's solved.

  Thank you very much, and sorry about it.

  If you have any problem, please contact with us again and we will solve it as soon as posible.

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• Can't able to validate License Key

  Support April 21st, 2023 @ 7:56 am
  

  If you have any problem please contact with us again.

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• Can't able to validate License Key

  Support April 21st, 2023 @ 7:55 am
  

  The error has been resolved, the license key should now work.

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• Can't able to validate License Key

  Support April 20th, 2023 @ 3:28 pm
  

  Good afternoon, we are working on it, between today and tomorrow we will have it solved. We are sorry for the inconvenience.

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