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#5088 - unable to access profile
Hi, after installing the module, I'm not able to access the profile for any of the users, in the web console I see this error: Uncaught TypeError: Cannot read properties of undefined sugar grp emails.js?_YXH1xuv5C2Uu0Dg:443 (reading "id') at Object. setSugarFoldersEnd (sugar gup emails js?-xuv5C2Uu0Dg: 443:715) at Object. success (sugar gup emails js? xuv5C2Uu0Dg:772:271) at Object. handleTransactionResponse (sugar grp1 yui. js?v= xuv5C2UuDg:31: 4449) at sugar grp1 yui. js?v= xuv5C2Uu@Dg:31:3935 I tried a quick repair but no luck. I tried also to remove the module but nothing change, no more access to user profile
5 months ago
Hi, We have been checking the error that you mention, but when installing the package in a new crm completely empty we have not found the error and the add-on works normally. For the resolution of this error we would need some more screenshots of what is happening or if you wish we can do a support meeting to resolve it. Let us know what you prefer and in case of a meeting we will email you to arrange a date and time.
5 months ago
Hi, When I install I do not see any error. When loading a user profile the page is blank, I notice that the problem is the new Panel Office365, if I remove from the layout the button to connect to 365 the profile is loaded. The only error is in the java console.
5 months ago
Hi, we have tested in other crm with this add-on and if you let us load user profiles, the error may be due to another add-on or some customization that conflicts, we can work on it with you, but we would need to meet to see in more detail that fails and to adjust the add-on to your needs, we send you an email to make an appointment.
5 months ago
Hi, can we schedule next week on tuesday?
5 months ago
Yes, of course, I will send you the meeting in the mail.