• Invalid URL

  Support February 3rd, 2025 @ 6:36 am
  

  Hi Khaled, You can connect both a personal whatsapp account and a company account. The only thing is that you can only connect one account at a time.

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• Is this compatible with SuiteCRM 8.7.1 yet?

  Support January 27th, 2025 @ 6:15 am
  

  Hi, we don't have support for Suite 8 yet, so the add-on is not compatible with version 8.7.1.

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• Generate QR

  Support June 17th, 2024 @ 10:10 am
  

  Hi,

  We can't see the attached images, could you please send them by mail to store@activalink.com and we solve it as soon as possible.

  Thank you,

  Regards,

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• Generate QR

  Support June 13th, 2024 @ 6:22 am
  

  Hi, generally the QR usually takes a while the first time you load it as well as the synchronisation when you connect a phone. If after waiting a while you see that it still doesn't generate, could you tell us what error you are getting?

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• No funciona.

  Support May 7th, 2024 @ 6:51 am
  

  Buenas Gabriel, si no le sirve lo que le enviamos por correo, ¿Nos podría añadir en mas detalle que error le da al enviar un WhatsApp? Puede ser si no que este guardando de forma incorrecta el teléfono en el campo de teléfono, puede ser que sea esto lo que no le haga llegar los mensajes, debería estar guardando los teléfonos como la extensión y el número, por ejemplo si es de España que es +34 debería guardar el contacto como 34xxxxxxxxx

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• My Key doesn't work

  Support April 29th, 2024 @ 8:47 am
  

  We have found a bug with the license, it is fixed, try now your key should work, sorry for the inconvenience.

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• No valida mi licencia

  Support April 29th, 2024 @ 8:47 am
  

  Hemos encontrado un bug con la licencia, ya esta solucionado, pruebe ahora su clave ya debería funcionar, disculpe las molestias

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• Licencia invalida

  Support April 29th, 2024 @ 8:45 am
  

  Hemos estado revisando el error y debería estar solucionado, pruebe ahora la clave de licencia, en caso de que siga fallando avísenos y lo resolveremos lo antes posible

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• Licencia invalida

  Support April 26th, 2024 @ 12:07 pm
  

  Se las hemos enviado a su correo

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• Licencia invalida

  Support April 26th, 2024 @ 6:26 am
  

  Hemos comprobado y se ha creado correctamente la clave de licencia en la base de datos. ¿Tiene su crm alojado en un servidor con un acceso controlado por firewall? Si es así necesitaras habilitar un par de ips para recibir peticiones de vuelta y que el paquete funcione con total normalidad

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• INVALID LICENSE KEY

  Support February 2nd, 2024 @ 11:11 am
  

  Hi nacho, we haven't seen any attached image, anyway, you will probably get the error because having an external server in a private network, the server must allow requests to licenses.activalink.com so that the key can be validated correctly.

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• INVALID LICENSE KEY

  Support February 2nd, 2024 @ 7:57 am
  

  Hi Nacho, we have checked the license key and it should be correct, the license key error could be because you have the crm on a local server without network access, anyway if you want we can do a support meeting to see what is wrong.

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• unable to access profile

  Support November 17th, 2023 @ 5:45 pm
  

  Yes, of course, I will send you the meeting in the mail.

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• unable to access profile

  Support November 16th, 2023 @ 8:48 am
  

  Hi, we have tested in other crm with this add-on and if you let us load user profiles, the error may be due to another add-on or some customization that conflicts, we can work on it with you, but we would need to meet to see in more detail that fails and to adjust the add-on to your needs, we send you an email to make an appointment.

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• unable to access profile

  Support November 14th, 2023 @ 7:27 am
  

  Hi, We have been checking the error that you mention, but when installing the package in a new crm completely empty we have not found the error and the add-on works normally. For the resolution of this error we would need some more screenshots of what is happening or if you wish we can do a support meeting to resolve it. Let us know what you prefer and in case of a meeting we will email you to arrange a date and time.

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• Do you Support SuiteCRM 8

  Support September 1st, 2023 @ 10:10 am
  

  Hello, At the moment its no compatible with suite 8 but we are working to make it. Thank you.

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• Cannot sync contacts

  Support July 4th, 2023 @ 8:50 am
  

  Good morning,

  If you have it selected, you must go to the contact you want to synchronize and in the edit view check the box in the office panel.

  If you have this plus the profile activated, it should synchronise correctly. If it still doesn't work, let us know and we will check if there is a problem.

  Kind Regards

  Activalink

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