by Brainvire Infotech Pvt. Ltd

Twilio WhatsApp Extension - The more ways you can connect with your customers, the more sales and support wins you can achieve. The Brainvire WhatsApp Extension enables you to conveniently communicate with clients via WhatsApp messages in SuiteCRM.

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Admin Guide

WhatsApp API Configuration in CRM

You need to follow the URL below to get the setting information from Twilio:
https://www.twilio.com/console

Twilio Console Settings

WhatsApp Settings

Please note:
Currently, Twilio WhatsApp is in beta version. If you want to use WhatsApp fully, we need to get approval from the WhatsApp support team.

You will get the WhatsApp number from the Twilio sandbox for testing:

WhatsApp Sandbox Number

To do testing from the sandbox, you can check the video below:

Get your Twilio number activated for using WhatsApp. Follow the video below:

For support or any questions:
Email us at crmsupport@brainvire.com

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  • "The extension achieves its purpose. We've been testing this extension for a while now and every time we encountered bugs or flaws in design (which we ..."

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