QuickCRM

Hi,

That's extremely strange. It looks like SuiteCRM function get_languages returns nothing.

What is your version of SuiteCRM?

Could you please : - Go to the admin page. - Click on Languages - Make sure one language is enabled - Click on Save (even if you already see one language enabled) - On the admin page, click QuickCRM Update

• Close and Open the Android app (or go to the URL settings page and click Save).

What is even more strange is that we do not recognize your CRM as SuiteCRM Apparently, $sugar_config['suitecrm_version'] is not set.

Are you sure config.php and config_override.php are readable / writable by your Apache User.

Permission 755 doesn't mean anything by itself. It depends on who the owner and group of files and folders is.

When I go to the admin > languages there are none listed. Where can I download language packs? Everything is in english which is fine, but I think when the QuickCRM mobile app tries to download languages, that might be when it errors and then fails to load.

English is installed and is the default. I do have access to edit the config.php and config_override.php. What can I try next?

The problem is not YOU accessing config_override.php and other files, but SuiteCRM accessing these files via Apache User. These errors affect not only QuickCRM but other features of SuiteCRM

Please fix ownership and permissions.

You can verify it is wrong in multiple ways:

1) Admin / Upgrade Wizard. The first step checks permissions on all files/folders Just run the first step. Anyway, I'm quite sure your current settings would not allow you to upgrade

2) Admin / System configuration. Set debug level to Error Come back to Admin / System configuration You will see that debug level you just set has not been saved

3) check your PHP error log. I guess you will see plenty error messages about files not readable.

Ownership and permissions are fine:

OK for that one. But it could show a misleading message if some files are not readable Can you try 2 and 3.

Do you have an ssh access? If you do, could go to your SuiteCRM folder and tell me what is shown by: ls -la index.php ls -la config_override.php

username@xxxxxxxxxxxx [~/public_html/crm]$ ls -la index.php -rw-r--r-- 1 username username 2525 Mar 2 2015 index.php username@xxxxxxxxxxxx [~/public_html/crm]$ ls -la config_override.php -rw------- 1 username username 1311 Jun 20 18:01 config_override.php

Passed this test also ... 2) Admin / System configuration. Set debug level to Error Come back to Admin / System configuration debug level Error WAS saved

What's next?

Can you add the following to config_override.php: $sugar_config['languages'] = array ('en_us' => 'English (US)');

Then run QuickCRM Update from the admin page.

This will solve the first issue but I believe there will be others as some files apparently have not been copied when you installed our module.

Thanks. I added the line to the config_override.php and then ran QuickCRM update from the admin page What can I try next.

Please check the Android/iOS app.

As I said it looks like installation was incomplete. Some files are missing for our web version and maybe also for our configuration pages. Check Google Chrome console:

Can you check in Module Loader if the module shows as installed or not.

You are right. Some files are missing - where can I download?

They should have been installed by Module Loader. Try uninstalling and reinstalling the module.

Before reinstalling, check in you php.ini that memory_limit is at least 512M If it is not, change it to 512M and restart your server.

When reinstalling, if the installation does not complete, click on Display Log to see possible errors.