• Total Table in Edit Quotas

  Support October 17th, 2019 @ 11:37 am
  

  Hello,

  We just have published version 2.3 which adds a Total line under individual Quotas in Edit view.

  Thanks again for the suggestion.

  View Comment
  
  
• quickcrm app start up very slowly

  Support October 12th, 2019 @ 6:58 am
  

  Can you please check app version 6.8.2 or later?
  You should see a major improvement.

  View Comment
  
  
• No Data

  Support October 12th, 2019 @ 6:56 am
  

  Hello,

  The map area shows No data.
  That happens if Geocoding has not been done (or was not successful) in SuiteCRM.
  Did you:
  - setup your Google Maps API key in Google Maps settings?
  - setup a scheduler for geocoding?

  View Comment
  
  
• QuickCRM What are your authentication and server IP addresses so we can Whitelist

  Support October 10th, 2019 @ 5:58 am
  

  The license validation needs access to https://store.suitecrm.com

  View Comment
  
  
• Total Table in Edit Quotas

  Support October 9th, 2019 @ 8:46 am
  

  Hi,

  That looks like a very good idea.
  We should be able to implement that in next version.

  View Comment
  
  
• cross-site forgery error

  Support September 9th, 2019 @ 4:22 pm
  

  I will send you a private email as SuiteCRM Store automatically removed some tags I entered.

  View Comment
  
  
• cross-site forgery error

  Support September 9th, 2019 @ 4:21 pm
  

  I'm not an expert, but I believe you can do that in Apache settings with AllowOverride all
  Something like
  
               Options Indexes FollowSymLinks MultiViews
                  AllowOverride All
                  Order allow,deny
                  allow from all
  

  View Comment
  
  
• cross-site forgery error

  Support September 9th, 2019 @ 3:37 pm
  

  Hi again,

  We have not been able to reproduce that issue.

  Is your CRM in a subfolder of a WordPress web site?
  We heard that, in some cases, some directives in WordPress .htaccess file have an impact on SuiteCRM.

  View Comment
  
  
• cross-site forgery error

  Support September 9th, 2019 @ 1:19 pm
  

  Hi,

  I have never seen this kind of issues.
  That might be related to your .htaccess.
  Can you please:
  - Check that the URL you are using when accessing SuiteCRM is consistent with what you have in site_url in config.php?
  - Run Admin / Repair / Repair htaccess

  View Comment
  
  
• Incoming calls are not logged

  Support August 28th, 2019 @ 5:41 am
  

  Hi,

  Sorry, we have found no solution for that.

  View Comment
  
  
• Fiscal Year start

  Support August 14th, 2019 @ 1:18 pm
  

  Hi,

  Sorry I am not sure I understand the problem you had.
  Did you mean that your default period was Dec. to Nov. (which is not supposed to be the default period)?

  Best regards

  View Comment
  
  
• quickcrm app start up very slowly

  Support August 9th, 2019 @ 6:06 am
  

  Hi,

  The app loads Google API at startup.
  If google.com is blocked, that might slow down startup.

  View Comment
  
  
• please sent me the latest Quick apk

  Support August 9th, 2019 @ 6:04 am
  

  Hi,

  Latest apk is always available at https://quickcrm.fr/download/android/latest/android-release.apk

  View Comment
  
  
• sending email with cc, bcc

  Support August 1st, 2019 @ 6:05 am
  

  Hello,

  Yes, we have models for co-financing. Some features of QuickCRM have already been co-financed by our customers.
  Our manager will get back to you about that by private email.
  Before that, we have to check SuiteCRM APIs. I'm not sure it allows searching emails. Then, we would have to build a new API for that.
  I will get back to you (and probably will have some questions).

  Best regards.

  View Comment
  
  
• Filter Users

  Support July 19th, 2019 @ 10:27 am
  

  Hi,

  You should check “Manage Sales Quotas” checkbox for sales people (user edit view or list/mass update)

  View Comment
  
  
• Opportunity Probability

  Support July 4th, 2019 @ 11:18 am
  

  Hello,

  1) By default, forecast is based on Opportunities.
  You can also choose Quotes or Invoices (see admin / Sales Quota / settings page).

  2) The probability field is not used by default.
  But you can change that easily by adding the following line to your config_override.php (we don't have that in the settings page yet):
  $sugar_config['quotas']['opportunity_forecast_amount']=='probability';

  3) We have no plan to add any field to Opportunities.
  However, the way calculations are done can be changed by extending our Quota_Utils class to a CustomQuota_Utils class placed in
  custom/modules/NS_User_Quotas/quota_utils.php
  and overriding get_opportunity_forecast_amount in that custom class.
  So, if you add these fields, you can use them in that new function.

  View Comment
  
  
• Entering Monthly Quotas

  Support July 4th, 2019 @ 8:48 am
  

  Hi,

  A screenshot is missing in the documentation.
  Go to Admin Page / Sales Quotas / Settings page.
  In Type Dropdown, select Month, or Fiscal Month if you want yearly results for another period that January-December.

  View Comment
  
  
• Mobile version with Full SS version 6.1.2

  Support June 24th, 2019 @ 7:53 am
  

  Hi,

  Have you been able to try version 6.7.9 published on App Store?

  View Comment
  
  
• Mobile version with Full SS version 6.1.2

  Support June 20th, 2019 @ 12:17 pm
  

  We have found the way to fix that on iOS.
  We will send a new version to Apple later today.
  However, it might take a couple of days for Apple to approve and release it.

  Thank you again.

  View Comment
  
  

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