• File upload field, not generating in a Web form to create Leads

  Support January 14th, 2020 @ 1:29 pm
  

  Can you tell me what your SuiteCRM version is? The way to generate the form depends on the version.

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• File upload field, not generating in a Web form to create Leads

  Support January 14th, 2020 @ 12:46 pm
  

  Hi,

  There are actually two problems:
  - Showing the file fields in the form. That would be quite easy to implement
  - Saving the file when your customer submits the form. This is actually more complex.
  We will investigate that and get back to you.

  View Comment
  
  
• Users Maximum for Trial

  Support January 6th, 2020 @ 5:50 pm
  

  Hi,

  You can increase the number of users in the License and Users page.

  View Comment
  
  
• URL Is Invalid

  Support December 17th, 2019 @ 9:52 am
  

  Hi,

  Incoming calls are not logged.
  Outgoing called are logged when you place a call from the app (i.e. when you tap on a phone number).

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• URL Is Invalid

  Support December 12th, 2019 @ 12:19 pm
  

  ... And this cannot work.
  Your phone cannot know what localhost is.
  You should use the external IP of your CRM

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• URL Is Invalid

  Support December 12th, 2019 @ 11:50 am
  

  Hello,

  Can you send by email the URL address you used to support@quickcrm.fr

  Thanks

  View Comment
  
  
• quickcrm app start up very slowly

  Support November 27th, 2019 @ 9:13 am
  

  Hi,

  Latest app is available at https://quickcrm.fr/download/android/latest/app-release.apk

  Best regards,

  View Comment
  
  
• Pricing

  Support November 19th, 2019 @ 8:21 pm
  

  This is per user of the app.
  You will find a Licensed and Users page where you will be able to select which users can use the app.

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• Automatically took yearly payment of $249 after free trial, but my calender map is not working?

  Support November 11th, 2019 @ 4:34 pm
  

  What happens with Calendar Map?

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• Too many additional user license required

  Support October 28th, 2019 @ 2:51 pm
  

  Hi,

  I believe this can only be done from SuiteCRM Store.

  View Comment
  
  
• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 24th, 2019 @ 9:14 am
  

  Hello again,

  I didn't have to create a suitecrm/cache/index.php file to allow Studio and other features.
  But I had to remove in htaccess:
  RedirectMatch 403 (?i)/+build
  RedirectMatch 403 (?i)/+vendor
  You might not have had these problems if the files were in your browser cache, but they would appear if you clear your browser cache.

  View Comment
  
  
• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 23rd, 2019 @ 6:28 am
  

  Hi,

  I found the problem with SuiteCRM 7.1.8:
  In .htaccess, you can see
  RedirectMatch 403 (?i)/+custom
  RedirectMatch 403 (?i)/+lib

  If you remove or comment those two lines, it should work.

  View Comment
  
  
• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 22nd, 2019 @ 6:54 pm
  

  I believe 7.11.8 has quite a few problems.
  .htaccess file is one of them.
  You should stick to LTS versions which are much more stable. (But it’s too late now as you can’t downgrade)

  View Comment
  
  
• Distance and Time Between two schedules

  Support October 22nd, 2019 @ 4:35 pm
  

  Hi,

  No, that's not possible. From where would you want time and distance to be computed?

  There is a workaround for that.
  When you click on a pin, it displays details about the meeting.
  Clicking on the address opens a new tab with Google Maps. You could get time and distance from there.

  View Comment
  
  
• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 22nd, 2019 @ 5:50 am
  

  1- If www-data is the owner of all files and folders inside your SuiteCRM root folder, 777 is not useful. Permissions should be maximum 755/644
  Some servers refuse files writable by group (you might see this error in your PHP error log).
  2- If the error persists, then, the problem might come from .htaccess file in /var/html/suitecrm or in /var/html

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• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 21st, 2019 @ 7:51 pm
  

  You have to check permissions and ownership for these files and their folders.

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• Migrated suitecrm to new proxy'd container and mobile app won't connect, web interface is broken

  Support October 21st, 2019 @ 2:29 pm
  

  Hi,

  First of all, please update your app to 6.8.4 if you are using Android.
  Also, redirections only work from browser.
  Can you check changing http to https in the app settings?

  View Comment
  
  
• Total Table in Edit Quotas

  Support October 17th, 2019 @ 11:37 am
  

  Hello,

  We just have published version 2.3 which adds a Total line under individual Quotas in Edit view.

  Thanks again for the suggestion.

  View Comment
  
  
• quickcrm app start up very slowly

  Support October 12th, 2019 @ 6:58 am
  

  Can you please check app version 6.8.2 or later?
  You should see a major improvement.

  View Comment
  
  

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