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#5645 - License Key not Validating (attempts, then resets)
I've loaded the file field module but when I do the license configuration I enter my license key and then get a spinning wheel "Validating" message for a few minutes before the "VALIDATE" button reappears.
daryanicol
2 months ago
Hi
Your CRM is sending a request to SuiteCRM Store to verify the license key. Does your server allow these external requests? Or maybe SuiteCRM Store was down at that time.
one month ago
Hello, I've escalated this internally and got this reply:
Can you please check with suitecrm support to send us instructions on configuring proxy for the plug-in?
Since the SSO server is on our private network and needs to access an external URL, you’ll need to configure it to use our proxy for outbound HTTP/HTTPS requests.
If the plugin or app is using the system proxies, just enter these commands below in SuiteCRM. If not, then you will have to configure the proxies in the plugin config directly.
export https_proxy=https://calamar.uwaterloo.ca:3128 export http_proxy=http://calamar.uwaterloo.ca:3128
one month ago
I’m not sure I understand what you mean. The license is validated by a curl request to https://www.sugaroutfitters.com/api/v1
one month ago
Sorry. The request is sent to https://store.suitecrm.com/api/v1
2 weeks ago
This is the last message from my internal IT group:
When I'm entering the key I'm doing it on the front-end so I'm unable to run commands and I continue to get the same error. Can you advise?
one week ago
Hello again, I'm trying to enter my license key on the server-side now and it seems to be working but it's also asking for a public key, where can I find this?